News

NHS North Kensington Update - 11 February 2020

Published on: Tuesday 18 February 2020

See the latest update from the NHS in North Kensington, In this issue find out the latest on the Health Partners Programme and Social Prescribing Link vacancies.

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Last few days to apply to become a Health Partner

Published on: Wednesday 12 February 2020

health partners.jpg

The deadline for applications to become a Health Partner is fast approaching so West London CCG is encouraging all those who were thinking of applying to do so.

Applications are welcomed from the voluntary, community and faith sectors as well as resident associations. The deadline for applications is 5pm on 17 February 2020.

The work of the Health Partners will be determined by the health needs of the different communities in North Kensington and informed by what the data and evidence tells us.

This means there could be a focus on physical health needs such as diabetes, obesity or hypertension or emotional and mental health needs such as depression. There will be a range of benefits in becoming a Health Partner including training and development, support from health professionals to develop projects and work that will help build community resilience in North Kensington. The role a partner plays can be discussed and mutually agreed.

Find out more about the Health Partners programme

To become a Health Partner, an organisation will need to be a registered charity, voluntary or community group, social enterprise or community interest company, or registered social landlord. They will also need to meet certain criteria such as having a safeguarding policy and a Disclosure and Barring Service (DBS) check. The CCG will support and advise any organisation who wish to become a Health Partner and does not currently meet that criteria to enable them to do so.

Want to get involved? We're looking to recruit more organisations to work with on the Health Partners Programme. If you'd like to get involved get in touch at wlccg.nkrt@nhs.net

 


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NHS North Kensington News - January 2020

Published on: Wednesday 12 February 2020

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See the latest update from the NHS in North Kensington. In this month's issue find out about changes to the Grenfell Telephone Night Service and much much more!

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​Grenfell Tower Memorial Commission - North Kensington drop in events

Published on: Wednesday 29 January 2020

The independent Grenfell Tower Memorial Commission would like to invite North Kensington residents to two drop-in events in February.

The events will be an opportunity to find out about the Memorial Commission, the work to finalise its membership, and its plans for the future. Visitors will be able meet the commission’s community representatives, ask questions and learn more about how to be involved in what happens next. 

All of the events are designed to be drop-in events, so that those coming do not have to attend the entire event. There will be refreshments, a creche facility where possible (see posters for further information) and printed information for visitors to take away.

These events are specifically for North Kensington residents.

Find out more.
 


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Grenfell Tower rewrapping

Published on: Wednesday 29 January 2020

The Ministry of Housing and Local Government has advise that rewrapping of the tower is scheduled to take place in mid-February.

Find out more.


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A new provider for Enhanced Health Checks sought

Published on: Thursday 23 January 2020

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West London CCG is looking for a new organisation to provide Enhanced Health Checks (EHC) for children and adults in the North Kensington community.

EHCs were introduced following Grenfell and looks at overall physical health with a focus on lung function, breathing and emotional wellbeing. Adults and children can visit their GP practice to get an EHC and adults have also been able to get an enhanced health check at various community locations in North Kensington.

Mary Mullix, Director of North Kensington Health Recovery, said: “The EHCs were introduced as way of providing assurance to local people and their families about their health.  We are now looking to obtain a new provider who is able to provide the enhanced health check to adults and children and young people.

“We need an organisation which has the clinical expertise to carry out a number of tests including: spirometry (lung function test); physical examination and health promotion, as well as looking at a person’s emotional health and wellbeing.

“The provider will also need to have the ability to work in community venues and reach out to the community through health events and encourage local people to have the EHC.”

For more information about the procurement click here.

For more information about the enhanced health check click here.


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AGE UK Social Prescribing Link Worker vacancies

Published on: Friday 17 January 2020

The closing date for applications has been extended to 9am on Monday, 27th January 2020.

Age United in partnership with Age UK Kensington and Chelsea is working together with West London CCG and Kensington and Chelsea Social Council to offer local residents innovative support to address their wider health and social care needs.

There are five new Social Prescribing Link Worker posts available for people who are passionate about connecting communities with the tailored support they need to live independent and healthier lives, based within Kensington and Chelsea’s new Primary Care Networks. Link Workers will provide connections between the GP and community services that can support residents to address their wider health and care needs.

There is also have a new North Kensington Social Prescribing Link Worker post which will be based across that area, supporting a new programme being funded by West London CCG.

The Link Worker programme is a national initiative from NHS England and NHS Improvement and we are seeking individuals with a background or interest in health, care, public health or voluntary sector services.

Full training is provided.

For more information click here.


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HM Government Grenfell environmental checks - community update

Published on: Thursday 16 January 2020

See the latest Grenfell environmental checks – update on Stage 2 procurement.

Click here to view.


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Changes to the Grenfell Telephone Night Service

Published on: Monday 6 January 2020

The Grenfell Telephone Night Service is to merge with the 24 hour Single Point of Access for Adult Mental Health (SPA) and the Grenfell Support Line, run by the Central North West London NHS Foundation Trust (CNWL) from 8pm on Monday 20 January 2020.

View the service change flyer.

The SPA provides one number and one e-mail address for people seeking emotional and mental health support in the area. The service helps and advises individuals themselves as well as those ringing on behalf of a friend, neighbour, family or community member.

Mary Mullix, Director of North Kensington Health Recovery at West London CCG, said: “Over the last year usage of the Grenfell Telephone Night Service has declined. Numbers have reduced to less than a handful of calls per month, all of which have been general in nature and could be dealt with by the Single Point of Access service. As a result the NHS view is that it makes sense to merge these two similar services.”

During the engagement West London CCG talked to a number of organisations and individuals about the service and the reasons why we wished to make the change. The majority supported the direction of travel and requested assurance that the CCG had learned from previous service changes.

The team running the Single Point of Access and Grenfell Support Line include qualified staff who are knowledgeable about the different services and options. This will enable them to direct callers to the most appropriate service to meet their needs.The staff have received additional briefings on supporting people affected by Grenfell Tower.

West London CCG and CNWL will monitor the service post-merger to ensure the service is meeting the needs of Grenfell callers.

To confirm the services that are available for adults over the age of 18 are:

  • 8am-5pm Monday to Thursday and 8am-5pm on Friday: Grenfell Health and Wellbeing Service on 020 8637 6279 or by e-mail Grenfell.wellbeingservice@nhs.net.
  • 5pm-8pm Friday and 8am-8pm at weekends: Outreach on 020 8962 4393.
  • From 8pm, if you are 18 or over:the NHS Single Point of Access for Adult Mental Health and the Grenfell Support line. You can contact this support line on 0800 0234 650 or e-mail cnw-tr.SPA@nhs.net.
  • The person who answers the phone will be able to provide advice and support according to needs and if you wish will let the Grenfell Health and Wellbeing Service know so that they can provide further follow up support the next day if needed.

To confirm the services that are available for children and young adults up to the age of 18 are:

  • During the day (8am – 5pm, Mon – Friday):Children and Young Peoples Grenfell Health and Wellbeing Service on 020 8637 6279 or by e-mail Grenfell.wellbeingservice@nhs.net
  • After 5pm and at weekends:If a child or a young person up to the age of 18 years of age needs help or anyone else has a concern they should call the CAMHS Gateway Service on 020 3028 8475.
  • In both cases the person who answers the phone will be able to provide advice and support. This advice may be to go to A&E if the situation appears to be unsafe. Otherwise someone will talk about the immediate situation offering help and support where they can and arrange further follow up the next working day.

People are also able to call the Samaritans on 116 123. This is a free, confidential 24-hour service.If you need urgent help, contact your GP or visit your local A&E.

Following the merger an answerphone message will be placed on the existing number confirming details of the new number to call. We will also monitor the service closely to ensure a smooth handover.

END


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Could you be one of our North Kensington Health Partners?

Published on: Friday 20 December 2019

West London CCG is looking for more North Kensington organisations to come forward from the voluntary, community and faith sectors as well as resident associations to join with the NHS on our Health Partners Programme.

The Health Partners Programme which will officially launch in the New Year. The work of the Health Partners will be determined by the health needs of the different communities in North Kensington and informed by what the data and evidence tells us.

This means there could be a focus on physical health needs such as diabetes, obesity or hypertension or emotional and mental health needs such as depression. There will be a range of benefits in becoming a Health Partner including training and development, support from health professionals to develop projects and work that will help build community resilience in North Kensington. The role a partner plays can be discussed and mutually agreed.

Find out more about the Health Partners programme

To become a Health Partner, an organisation will need to be a registered charity, voluntary or community group, social enterprise or community interest company, or registered social landlord. They will also need to meet certain criteria such as having a safeguarding policy and a Disclosure and Barring Service (DBS) check. The CCG will support and advise any organisation who wish to become a Health Partner and does not currently meet that criteria to enable them to do so.

Want to get involved? We're looking to recruit more organisations to work with on the Health Partners Programme. If you'd like to get involved get in touch at wlccg.nkrt@nhs.net


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NHS North Kensington News December 2019

Published on: Thursday 19 December 2019

See the latest update from the NHS in North Kensington. In this month's issue find out about health services over Christmas, the Health Partners programme, winners from the GP awards and much much more!

Read in full.


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NHS services over the Christmas bank holidays

Published on: Thursday 19 December 2019

The holiday period is often a reflective time for many whether you are celebrating Christmas or not, it can be a great time for celebration, community and connection. It can also be a particularly difficult time when you have experienced loss and are managing grief. It's important that you share how you are feeling with someone and the NHS is here for you and your families.


The Grenfell NHS Outreach team is open every day, including Christmas and New Year, from 9am to 8pm, and at night from 10pm to 7am. They can be called on 020 8962 4393 at any time. If you or a loved one requires urgent emotional wellbeing or mental health support, please contact the Grenfell Wellbeing Service on this number 0800 0234 650, also open 24 hours a day over the Christmas period.

There are a number of other services available over the bank holidays:

  • Seeing a doctor - if you have an urgent medical problem over the bank holidays and your GP practice is closed please call NHS 111 who will be able to book you into an appointment locally at St Charles & Violet Melchett Care centre. You can also book an appointment in advance through your practice reception.
  • Mental & emotional wellbeing - the Grenfell Outreach Team is available over the Christmas holidays – including the three Bank Holidays (Wednesday 25 December, Thursday 26 December and Wednesday 1 January) and the weekends. You can call Grenfell Outreach on 020 8962 4393 from 9am to 8pm, and 10pm to 7am. The Therapy service is not open on the Bank Holidays but is otherwise open as usual.
  • Pharmacy – not all pharmacies will be open on the bank holidays, for a list of those that are click here.
  • Emergency care – for life threatening services visit your local A&E service or call 999.

For more information on local services visit www.nhs.uk

Wishing you a healthy and happy Christmas.

NHS North Kensington team




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NHS Health Update Services in North Kensington - December 2019

Published on: Thursday 12 December 2019

See the latest NHS update on services available in North Kensington.

Click here to view the December services update.


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Local Primary Care Network is Newcomer of the Year at 2019 GP Awards

Published on: Friday 6 December 2019

Neohealth Primary Care Network (PCN), based in North Kensington, has been awarded Best PCN Newcomer of the Year at the 2019 GP Awards. The award was presented by Dr Nikki Kanani, Medical Director of Primary Care for NHS England and NHS Improvement.


The GP Awards recognises the contribution of primary care professionals in the field of General Practice. Neohealth PCN is made up of nine GP practices in North Kensington and was noted for having several successful projects focusing on improving patient outcomes and experience. The PCN have also improved care for patients with COPD, a group of lung conditions that cause breathing difficulties.

The COPD project was led by Dr Yasmin Razak, Associate Clinical Director at Neohealth PCN with Dr Sarah Elkin, an Integrated Respiratory Consultant from Imperial NHS Trust, and the community respiratory team. The project involved developing joint templates, patient centred care plans and new models of delivering care, such as virtual registry reviews and development of group consultations.

Patients who are diagnosed with COPD can now expect to receive on the ground support from specialist respiratory nurses at their GP practice. This has led to 435 enhanced care plans being put in place, reaching the majority of the PCN’s COPD patients and reducing variation in care that is provided.

Dr Yasmin Razak said:

“We are thrilled to receive this award for our work to improve healthcare for our local population.

Our COPD project recognises that patients affected by respiratory conditions can receive better support if primary care is upskilled and care plans are more goal-orientated from a patient perspective.

Working with other NHS partners has been a fantastic opportunity to develop an integrative approach that has brought real change for patients who have this condition. We will continue to share our learning and knowledge to improve outcomes and patient experience going forward.”

Dr Sarah Elkin said:

“This award recognises the enthusiasm of Neohealth PCN to improve health outcomes in the population of North Kensington. It demonstrates the importance of building relationships and sharing expertise to improve health and wellbeing for those we care for.

The models developed with Neohealth PCN can be rolled out across other PCNs in North West London and the award acts as a catalyst to improve respiratory care and the general health of our population. It is a pleasure to work with such a dedicated group of health care professionals.”

Dr Rachael Garner, Clinical Director at Neohealth PCN said:

"NeoHealth PCN has been enriched by the contributions of hard working committed primary care workers in each of our practices, leaders who are passionate about primary care and a joint belief that together we are better.

As a PCN and working across organisational boundaries, we continue to focus on our priorities of improving the care of people who suffer from COPD, people who are at high risk of admission to hospital and recently been discharged, and people who have consulted frequently with their GP."

Professor Rebecca Malby from the School of Health and Social Care, London South Bank University said:

“NeoHealth PCN are passionate about their work and the community they serve. The practices know that sometimes people attending the practice need more than they can offer, and have teamed up to make sure they can get the best possible support from all the skills in the local health system.”

For more information about all the winners of the 2019 GP Awards, take a look at their website here.


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Workshops teaching recovery techniques to children

Published on: Friday 6 December 2019

The Grenfell Health and Wellbeing Service will run sessions to teach children and young people recovery techniques in the New Year.

‘Teaching Recovery Techniques’ (TRT) groups have been used all over the world to help children and young people learn skills to recover from trauma. The Grenfell Health and Wellbeing Service Children and Young People’s Team have been using the sessions to teach children, and young people skills and techniques, which they can use to cope with the psychological effects of distressing events.

Among other things, the sessions will address intrusive thoughts and feelings, problems such as bad memories, nightmares, and flashbacks, and children’s fears and difficulties in facing reminders of distressing events.

The sessions for 6 to 8 year olds will take place every Wednesday from 8 January to 12 February 2020.

The sessions for 8 to 12 year olds will take place every Thursday from 9 January to 13 February 2020.

Two parent sessions will also be offered alongside each group, to enable parents to learn about the techniques their children have been practicing in the group sessions.

All sessions will be held at the Grenfell Health and Wellbeing Service. To book call 020 8637 6279 or email grenfell.wellbeingservice@nhs.net


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December edition of RBKC North Ken News goes online

Published on: Monday 2 December 2019

The December issue of RBKC's North Ken News includes useful information from the NHS.

Click here to find out more.




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NHS North Kensington Update - November 2019

Published on: Thursday 21 November 2019

See the latest NHS update from the NHS in North Kensington. In this month's issue find out about the flu vaccination campaign, the Health Partners programme and who has been appointed as the new Director of North Kensington recovery at West London CC,

Click here to view the November update.

If you want to receive the update direct to your mailbox email grenfell.response@nhs.net


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The free flu vaccination

Published on: Tuesday 19 November 2019

The free flu vaccination is being offered to those who are at increased risk from the effects of flu - these include people aged 65 and over, pregnant women, those with certain long-term health conditions and children (aged 2-10).

Ask your GP, pharmacist or midwife about the free flu vaccine. It's an important and easy way to stay well this winter.

Diane Jones, Chief Nurse and Director of Quality for the North West London Collaboration of Clinical Commissioning Groups said: "Flu is very serious, it's different to the common cold and for some can be deadly. The flu vaccine is the best defence we have against what can be a serious illness so please make sure you get vaccinated."

If you are the main carer of an older or disabled person whose welfare may be at risk if you fall ill, you may also be eligible for the free flu jab so speak to your GP to check.

The flu vaccination is being offered to residents who have been affected by Grenfell. This is an extension of the vaccination programme which is normally offered free to the most vulnerable, including people aged 65 and over, pregnant women, those with certain long-term health conditions and children (aged 2-10). Speak to your GP to find out more.

If you think you have flu-.
Stay home and rest until you feel better. The symptoms of flu include a high temperature, body aches and fatigue. If you have a long-term health condition such as COPD, bronchitis, diabetes, heart, kidney or liver disease or if you are feeling really unwell call NHS 111for advice on what to do next.

Aside from having your flu vaccine, the best way to prevent the spread of flu is to practice good hand hygiene. Catch coughs and sneezes in a tissue, throw the tissue away and wash your hands.

If you are eligible for the flu vaccine, get it now - it's free because you need it. Visit www.nhs.uk/fluvaccine for more information.

Stay in touch - visit www.healthiernorthwestlondon.nhs.uk, find us on Twitter @HealthierNWL and Facebook NHS Stay Well #HelpUsHelpYou

[ENDS]

Notes to editors

  • On average, flu kills 8,000 people every year. Flu is an acute viral infection of the respiratory tract (nose, mouth, throat, bronchial tubes and lungs). It is a highly infectious illness which spreads rapidly in closed communities and even people with mild or no symptoms can infect others.
  • The North West London Collaboration of Clinical Commissioning Groups plans and buys health care services for more than two million local residents across eight boroughs: Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Kensington and Chelsea and Westminster. There are 400 GP practices, ten hospitals and four mental health and community health trusts across the eight boroughs.

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Mary Mullix appointed as the new Director of North Kensington Health Recovery

Published on: Thursday 14 November 2019

Mary Mullix has been appointed as the new Director of North Kensington Recovery. Mary’s most recent role was Deputy Director for Quality, Nursing and Patient Safety at North West London Collaboration of CCGs.

Mary has considerable NHS experience, having worked clinically as a registered children’s and adult nurse, specialist practitioner in public health nursing, and experience of working directly with communities. Over the next few months, Mary will be out and about meeting local resident groups, and with partner organisations, and we are very pleased to have her on board.


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Coppersmithing at Maxilla Men’s Shed.

Published on: Monday 11 November 2019

An Introductory Course to Coppersmithing at Maxilla Men's Shed.


Create beautiful copper bowls using traditional tools and Coppersmithing techniques. A great introduction for beginners and perfect practice for those wanting to increase their skill.

Coppersmithing Course comprised of 6 x 2hr sessions

Day 1 - Tuesday 12th November 10am to 12pm

Day 2 – Wednesday 13th November 10am to 12pm

Day 3 – Tuesday 19th November 10am to 12pm

Day 4 – Wednesday 20th November 10am to 12pm

Day 5 – Tuesday 26th November 10am to 12pm

Day 6 – Wednesday 27th November 10am to 12pm

Our workshops are free and prioritised to age 50+ Maxilla Men’s Shed Members and regular Shed users. Spaces are limited and will be determined by application criteria. Pleases make sure you are able to commit to all 6 sessions before signing up.

To book your space, please apply here https://forms.gle/gGQozCSrcB7yLmEa8

___________________________________________________

About Maxilla Men's Shed

Maxilla Men's Shed is a space where local adults, can come to learn, teach, make, share and socialise. An enjoyable way to stay socially integrated in our local community, stay active and learn or pass on transferable skills in a workshop environment and through specialised training programmes.

Maxilla Men's Shed will be running a series of courses and workshops in the shed. The courses will be focused around learning a new skill where Shedders can go on to develop and practice their new skill in The Shed space. Maxilla Men's Shed is offering a workshop workspace where users can work on practical projects, follow hobbies with others, learn a new skill by joining any of our free courses, enjoy the benefits of socialising and meeting new members, have access to a computer, tinker and drink tea. Members decide when they come and what they do and enjoy learning from each other. The main sessions are for ages 50+ but other supervised sessions can be for over 18's.

Maxilla Men’s Shed is made possible with funding from NHS West London Clinical Commissioning Group, RBKC Public Health and the Kensington and Chelsea Foundation.
___________________________________________________

For more information contact: Rasha.el-sady@acava.org
Follow us on Instagram: maxilla_mens_shed
Maxilla Men's Shed, ACAVA Maxilla Studios, 4 Maxilla Walk, W10 6NQ


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Free wellbeing courses for Grenfell community this autumn

Published on: Friday 1 November 2019

The Lancaster West Residents’ Association (LWRA) has partnered with the Grenfell Health and Wellbeing Service and CNWL’s Recovery & Wellbeing College to run a programme of free wellbeing courses for the Grenfell community this autumn.

The pilot project first ran courses for the community in the summer, at different community venues.

Following its success the Recovery and Wellbeing College and Grenfell Health and Wellbeing Service will now be working with various organisations in the community to offer free Grenfell wellbeing workshops in the coming months.

This latest programme being run with the LWRA consists of five sessions on sleep, developing resilience, managing stress coping with Christmas and understanding anxiety.

They are open to everyone living in Kensington and Chelsea and anyone affected by Grenfell.

They will all take place at the Lancaster West Estate Community Centre, 1A Station Walk, W11 1WF

All the workshops are co-produced by practitioners and people using services, and are co-delivered by both a peer trainer and a practitioner trainer.

You can book your place by calling 020 3214 5686 or emailing recoverycollege.cnwl@nhs.net

“We are committed to working in co-production with the community to deliver workshops and courses that are culturally relevant to the wellbeing needs of people in Kensington and Chelsea,” said Dr Sue Williams, Chartered Counselling Psychologist, who is part of the team working on the project.

CNWL’s Recovery & Wellbeing College is a learning and development centre that provides a range of courses, workshops and resources for staff and people using CNWL services, their carers, supporters, and families.

Download the poster here for more information.


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Wednesday 30 October: How to contact the Grenfell Health and Wellbeing Team

Published on: Wednesday 30 October 2019

On Wednesday 30 October GHWS staff are at the Notting Hill Methodist Church from 10.30 am for the day; and at The Curve, from 10:30am, which we think are accessible locations for the community.

Other organisations with events on, have confirmed they will call us if they need to; they have mobile and office numbers for the Team, if they need support.

Staff will also do walk-arounds in the area throughout the day.

Staff will be at Parliament, supporting survivors and bereaved people, as well as at the Friends and Family Assistance Centre.

Anyone can reach us by:

Emailing - wellbeingservice@nhs.net

Calling 020 8962 4393 from 9am to 8pm, and 10pm to 7am

This is a free and confidential NHS service for the community.

For live updates please visit our Twitter account @GrenfellNHS


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Maxilla Men's Shed - first workshops announced

Published on: Thursday 24 October 2019

Maxilla Men's Shed is pleased to announce their first workshop and collaboration with London Sustainability Exchange (LSx).


Windowsill Planters - Build & Plant Workshop
A two day workshop inspired by Project Pollinator Paths, transforming London's outdoor spaces to help local pollinators.

What to expect:

Day 1 - Tuesday 29 October 2019 - 10am to 2pm

Working under the guidance of our specialist carpenter, build your very own windowsill planter box to take home. Using woodworking tools to measure, cut, build and assemble your wooden windowsill boxes.

Day 2 - Wednesday 30 October 2019- 11am to 1pm

Working under the guidance of our specialist Pollinator expert, fill your newly designed and handmade pollinator-friendly windowsill box with compost, crocus bulbs and plants, ready to take home. Gain gardening for wildlife skills and help foster green spaces.

To book your space, please apply here https://forms.gle/4w1fYAcgEbSKD7798

___________________________________________________


Windowsill Planters - Build Workshop
Building together 20 planters for a local community organisation. For this workshop we will be building 20 planters for a local community organisation whose members will be taking part in pollinator-friendly planting process.

What to expect:

Wednesday 6 November 2019 - 10am to 2pm

Come along and enjoy our new community Maxilla Men's Shed space. Join in the process, learn and make windowsill planters under the guidance of our specialist carpenter using woodworking tools, meet new members and find out more about our next specialist courses.

To book your space, please apply here https://forms.gle/n1BiawAmor8SjWeCA

About Maxilla Men's Shed
Maxilla Men's Shed is a space where local adults, can come to learn, teach, make, share and socialise. An enjoyable way to stay socially integrated in our local community, stay active and learn or pass on transferable skills in a workshop environment and through specialised training programmes.

Maxilla Men's Shed will be running a series of courses and workshops in the shed. The courses will be focused around learning a new skill where Shedders can go on to develop and practice their new skill in The Shed space. Maxilla Men's Shed is offering a workshop workspace where users can work on practical projects, follow hobbies with others, learn a new skill by joining any of our free courses, enjoy the benefits of socialising and meeting new members, have access to a computer, tinker and drink tea. Members decide when they come and what they do and enjoy learning from each other. The main sessions are for ages 50+ but other supervised sessions can be for over 18's.

Maxilla Men’s Shed is made possible with funding from NHS West London Clinical Commissioning Group, RBKC Public Health and the Kensington and Chelsea Foundation.
___________________________________________________

For more information contact: Rasha.el-sady@acava.org
Follow on Instagram: maxilla_mens_shed
Maxilla Men's Shed, ACAVA Maxilla Studios, 4 Maxilla Walk, W10 6NQ


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Local NHS invites all to come and ‘check your health’

Published on: Wednesday 2 October 2019

The NHS in West London is inviting all adults and children in North Kensington to book an appointment for an ‘Enhanced Health Check’.

Following the tragedy at Grenfell Tower over two years ago, the local NHS has put this service in place to offer local people an assessment of their health and wellbeing. The Enhanced Health Check looks at overall physical health and focusses on lung function, breathing and emotional wellbeing.

Doctor Meena Nathan, GP and Clinical Lead for North Kensington said: “The health and wellbeing of our local residents is important to us. We want to encourage people to book an appointment for an Enhanced Health Check and get any assurances that they may need.”

So far, over 1,000 people in North Kensington have already had an Enhanced Health Check. The checks are designed to find the early signs of any underlying health problems that might be present. It is also an opportunity for people to discuss any health concerns they may have and ask any questions.

Ali Osman from North Kensington has been for his Enhanced Health Check and said: “I’m really happy that I went for the Enhanced Health Check. It was really helpful, the nurse was able to answer all of my questions and it definitely put my mind at ease about my health. I would definitely recommend it.”

Following the health check if any further investigation is needed people are referred onto specialist NHS services such as the Grenfell Health and Wellbeing service, fast track respiratory and paediatric services.

Katie Ferrett, Enhance service team leader said: “It is important that people can access an Enhanced Health Check as soon as possible. Appointments are offered in the community to give people a choice of time and locations, making the check easier to fit into their daily lives”.

Book an appointment today

Enhanced Health Checks are available via your GP practice and our community partners Enhance. To book an appointment speak to your GP practice or call Enhance on 020 3434 2500. For more information visit www.Grenfell.nhs.uk.


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RBKC Grenfell Projects Fund

Published on: Tuesday 1 October 2019

The Royal Borough of Kensington and Chelsea has announced that local organisations, residents’ associations and new and existing groups in the Grenfell affected area are now able to bid for grants to deliver priority projects that contribute to the ongoing recovery of local communities.

The Grenfell Projects Fund is the new grants programme which will make £600k available for this year (2019/20) to support communities affected by the Grenfell tragedy.


The Fund was officially launched on Friday 20 September and applicants have until Sunday 10 November 2019 to apply. The Expression of Interest (EOI) form which organisations can use to apply, will be added to this web page and will be distributed to local community hubs.

Find out more about the fund and how to apply.


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​CNWL invites International Expert to meet the Grenfell Community

Published on: Monday 23 September 2019

Professor Louis Appleby, who leads the National Suicide Prevention Strategy for England, is to meet a number of people from the Grenfell Community about suicide prevention.

He said, "The Grenfell fire is such a terrible tragedy, it's vital to recognise its impact on mental health and respond to concerns that some people could be put at risk of suicide. I want to understand the risks from the viewpoint of survivors and the wider community, so that I can advise on the services and supports that are needed."

He will be starting his visits around 3 October.

Professor Appleby was invited by Claire Murdoch, CNWL’s Chief Executive.

Dr John Green, Clinical Director of the Grenfell Health & Wellbeing service said, “We appreciate Louis’s expertise enormously; we want to build and strengthen our suicide prevention work and taking this additional advice will help.”

Professor Appleby Biography

Professor of Psychiatry at the University of Manchester and Director of the National Confidential Inquiry into Suicide and Safety in Mental Health. He leads the National Suicide Prevention Strategy for England.

Louis Appleby graduated in medicine in Edinburgh and subsequently trained in hospital medicine and psychiatry, the latter at the Institute of Psychiatry, London. He has an MD from Edinburgh and is a Fellow of the Royal Colleges of both Physicians and Psychiatrists.

Louis leads the Centre for Mental Health and Safety, investigating suicide and self-harm, the largest research unit in this field internationally. Its findings have been the basis of Government policy on suicide prevention and are widely quoted by governments, professionals and charities. From 2000-2010 Louis was seconded as the Government's National Director for Mental Health to lead a national programme of reform in mental health care in England and from 2010-2014 he was National Clinical Director for Health and Criminal Justice. From 2013-19 he was a non-executive director of the Care Quality Commission, the NHS regulator.


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Grenfell Assembly Meeting

Published on: Thursday 19 September 2019

The Royal Borough of Kensington & Chelsea is inviting residents to attend the first community assembly. ‘Grenfell Community Assemblies’ will focus on different themes, depending on what residents want to discuss, and will take place every eight weeks in North Kensington.

The first theme is ‘Health and wellbeing’ and representatives of local health and wellbeing organisations have been asked to attend to take part.

For more information visit here.


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Suicide prevention training – World Suicide Prevention Day

Published on: Tuesday 10 September 2019

On World Suicide Prevention Day tomorrow, health professionals are recommending that everyone should have some training in how to talk about suicide.

Dr Alastair Bailey, Consultant Clinical Psychologist and Clinical Lead at the Grenfell Health and Wellbeing Service recommends suicide prevention training provided online by Zero Suicide Alliance.

The 20-minute training is free, anyone can do it, and it covers things like spotting the signs, knowing what you say and how to help someone who may be distressed.

Dr Bailey believes that “asking someone about distressing thoughts and feelings, particularly when they might be thinking about ending their lives, can be difficult – but talking openly and honestly can help to save a life.”

It is important to note that it has sensitive themes that some people may find difficult. But you can do the training together with someone for support.

Find out more here.


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The future of the Grenfell Telephone Night Service

Published on: Wednesday 28 August 2019

West London CCG is asking local stakeholders on a proposal to merge Central North West London NHS Foundation Trust’s Grenfell Telephone Night Service with their Single Point of Access (SPA) Telephone Service which is also available for people to call 24 hours a day 7, days per week.

Over an extensive period of time the Grenfell Telephone Night Service has not been used so the CCG view is that it is it makes sense to merge these two similar services.

The SPA can provide help and support in a crisis. In an urgent situation, patients may refer themselves; or referrals can be made on their behalf by family members, friends, or other services such as community, faith or support groups. It is best to make such a call in the presence of the patient, so they can be put on the line if required.

The team consists of qualified clinicians who are knowledgeable about different services and options. This helps callers to be directed to the most appropriate service to meet their needs

The CCG will be asking for people’s views on this proposal until 13 September 2019 following which a decision will be made. If a decision is made to merge the service the change will take place on the 1 October 2019 and we will publicise the change. We will also monitor the impact and review its effectiveness after 6 months.

If you want to find out more or give your view please click here to complete the survey or email grenfell.response@nhs.net


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Updated enhanced health checks information

Published on: Friday 16 August 2019

The NHS is offering Enhanced Health Checks for residents who may be concerned about their health. These are aimed at finding the early signs of health problems or underlying health conditions.

Click here to see updated information about the enhanced health checks and how you can get one.


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NHS health update - environmental checks

Published on: Monday 22 July 2019

Following the latest information from the Government on soil contamination in the area we want to update you on what the NHS is doing.

The NHS has asked the Government led Multi-Agency Partnership if the publication of the Stage 1 report changes the advice and direction given to the NHS, including whether we need to introduce any screening (including biometric testing) or change the services that we are currently providing. We have been assured that their advice remains the same and that our current services, including respiratory, mental health and toxicology specialist care, are the correct ones. We have developed an NHS question and answer document to answer any questions you have. If you have any additional questions please email grenfell.response@nhs.net

We take all health concerns very seriously and are doing all we can to protect people’s health, your GP is your first port of call. Click here to view our updated service information leaflet.

We continue to encourage anyone who is worried about their health to speak to their GP and book an appointment for an Enhanced Health Check. The Enhanced Health Check is available for all adults and children and goes beyond the standard NHS health check to assess current levels of health. Your GP can then refer you onto one of a number of specialist services for further care where required. Click here to find out more about our services.


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Maxilla Men’s Shed: a community workshop for North Kensington

Published on: Wednesday 17 July 2019

ACAVA is delighted to announce a new ambitious project launching in the second half of 2019. Maxilla Men’s Shed will connect communities in North Kensington with the international ‘Men’s Shed’ movement, creating a place where local adults, primarily men, can come to learn, teach, make, share and socialise. Working with Kensington and Chelsea Social Council, the project has been made possible by funding from NHS West London Clinical Commissioning Group, Royal Borough of Kensington and Chelsea Public Health, and the Kensington and Chelsea Foundation.

Cllr Sarah Addenbrooke, Lead Member for Adult Social Care and Public Health, RBKC, said: “We are pleased to be able to be support the body of work for Men's Sheds here in Kensington and Chelsea. The Shed will supply a range of activities and provide a safe communal space for men to engage and build friendships with other members. The profound effect of loneliness and isolation has devastating effects on men’s health and remains a public health issue. The Council is committed to reducing loneliness and encouraging and supporting social interaction”.

Maxilla Men’s Shed will provide a number of ways for local people to access a new, fully equipped wood workshop at ACAVA’s Maxilla Studios, located in the former Maxilla Children’s Centre. A series of open days will be held during August (further details coming soon), and a full programme of training and open access sessions (including opportunities for local women) will be launched in September. A dedicated Shed Programme Manager will support the community of users to grow and develop, working towards handing over the ownership and management of Maxilla Men’s Shed to the community in 2021. To support this we are also seeking to recruit local people to join a Steering Group, if you are interested please get in touch (contact details at the end of the document).

Dr Oisin Brannick, Clinical Lead Self Care and North Kensington, NHS WLCCG, said: "we know initiatives such as this bring people together to learn new skills and as a result improve people's health and wellbeing, we're delighted to fund this and work with ACAVA, to make this project happen".

ACAVA has been based in North Kensington (Blechynden St, W10) for the past twenty years. After the closure of Maxilla Children’s Centre, ACAVA took the building on with a short-term lease (now extended until 2022) from Westway Trust. Today, the building provides studios and exhibition space for 20 professional visual artists and during school holidays it is home to ACAVA’s flagship family learning arts programme, Flourish. Maxilla Men’s Shed will be a wonderful addition to Maxilla Studios’ existing creative community, and will open the building up even further for local people.

We are recruiting for the role of Programme Manager (Maxilla Men’s Shed), full details can be found here: https://www.acava.org/about/vacancies

To keep up to date with project development sign up to ACAVA’s North Kensington mailing list here: http://eepurl.com/c2zzvn

Notes to editors

About ACAVA ACAVA is a dynamic arts organisation and educational charity founded almost fifty years ago. We manage a large portfolio of 26 buildings, providing studios for almost 600 artists, mostly in London, but also in Essex and Stoke-on-Trent. ACAVA offers studios, facilities, professional development opportunities, commissions, exhibitions, open studios and a public programme of socially engaged community arts local to our studios.

ACAVA has been a pioneer of socially engaged and participatory arts programmes since its inception, and has operated from purpose-built accessible studios, offices and community art space in North Kensington for over twenty years. During this time, we have built enduring relationships working with local people, community groups, third sector and voluntary organisations to provide artistic opportunities. This work includes: Flourish, for families; Art for Wellbeing and, in partnership with Al-Manaar, the Grenfell Memorial Mosaic.

For further information, images and interviews please contact our Senior Programme Manager, Isabella Niven, by email: iniven@acava.org.

Web: www.acava.org | Twitter: @ACAVAarts | Instagram: @acava_arts


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West London CCG Annual General Meeting

Published on: Thursday 11 July 2019

We would like to invite you to West London CCG's Annual General Meeting on Tuesday 23 July 2019, 1.30 – 3pm, the venue is the Conference Room, Museum of Brands, 111-117 Lancaster Rd, London W11 1QT.

The AGM will be an opportunity for us to share with you some of the work undertaken in 2018/19, with a focus on social prescribing and the importance of engaging with the community. We will present our annual report and accounts, which are available on our website. The agenda will be made available on our website in due course.

We would also like to take the opportunity to share the NHS Long Term Plan and NW London Commissioning Reform Case for Change and what it means for residents. We will also be including our work about quality and safeguarding during 2018/19.

We would be grateful if you could let us know whether you are able to attend. Please e-mail: wlccg.wlccg.team@nhs.net to confirm your attendance, and look forward to seeing you there.

If you have any queries, please contact Portia Duncan on 020 3350 4667 (portiaduncan@nhs.net).


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NHS North Kensington newsletter

Published on: Friday 14 June 2019

As we mark the 2nd anniversary of Grenfell, West London CCG has launched a new e-newsletter designed to share NHS information with the community. Please share amongst your group and to anyone else you think would find this helpful. If anyone would like to sign up for future editions email wlccg.nkrt@nhs.net

Please view the newsletter.




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Our commitment to the community of North Kensington

Published on: Thursday 13 June 2019

We join the North Kensington community in commemorating two years since the Grenfell Tower fire, and in remembering the 72 lives lost on 14 June 2017. Those who have been affected are many and include friends and family who are living across the UK and abroad.

We recognise that this will be a difficult time for the community and would like to remind everyone that trained staff are available and ready to listen. Please do not hesitate to reach out for confidential support if needed, the number to call is 0800 0234 650.

We also recognise that the local community and voluntary groups in the area have played a crucial role in supporting health and well-being, providing opportunities for friends and neighbours to connect and talk. These groups offer a lifeline for many and we will continue to work in partnership to support their work, whilst developing the NHS services for the North Kensington community.

We re-iterate our commitment to continue to listen and learn from collective and individual experiences, and to continue to work with local people, voluntary and faith groups to hear the community voice. We recognise and understand that the community is diverse, and that NHS services need to take this into account to inform how services are developed.

On behalf of NHS West London CCG, we join the community in commemoration and that our thoughts are with you at this difficult time.


Dr Andrew Steeden, Chair and Louise Proctor, Managing Director

NHS West London CCG


View letter.


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Clean Air Day

Published on: Wednesday 12 June 2019

Westway Trust is supporting Clean Air Day, is a national campaign raising awareness of the harmful impact of air pollution on human health and the environment.

On Thursday 20th June West Way Trust is celebrating Clean Air Day with free events for local residents and businesses.

Find out more,.


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No Limits - Untap your potential

Published on: Wednesday 12 June 2019

The latest North Ken News

Published on: Wednesday 29 May 2019

Read the latest NHS information in June's edition of North Ken News. Find out how the community health and well-being strategy is developing, Les Ferdinand's experience of using virtual reality to open up about his own mental health as well as information on cervical screening and greater access to GPs through evening and weekend appointments.

In the run up to the anniversary we also reflect upon coping with strong emotions that may surface or worsen at this difficult time and how to reach out for help if you or a loved one need further support.

North Ken News is a monthly publication launched by the Royal Borough of Kensington and Chelsea in direct response to residents' feedback for more information about what is happening in the local area.

You can read the latest edition here.


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The future of North Kensington health and wellbeing

Published on: Tuesday 28 May 2019

We are asking residents in the North Kensington area affected by the Grenfell tragedy what services are needed in the next few years so they can help shape a new Health and Wellbeing strategy for the community as we move forward.

The strategy will aim to support existing services to continue but will also progress new services as health needs evolve over time. The report will bring feedback from the community together with clinical and international evidence and it is in this context that the NHS is proposing to focus on delivering services in the following areas:

  • Self-care and social prescribing
  • Primary health services with access to specialist services when needed
  • Emotional support and wellbeing
  • Services for children and young people
  • Dedicated service

Invest in a universal self-care, developed in collaboration with the local community which supports local people to improve their health and wellbeing.

Provide primary health care services that give individuals and families proactive health promotion, diagnosis and disease management, with more accessible primary healthcare services

Actively promote emotional wellbeing for now and the future and provide care for emotional distress, supporting the community to [re-build] their lives.

For survivors of the fire and bereaved families and individuals we will join up care to best support the long-term improved health and wellbeing of those most affected by the tragedy.

Community Engagement so far

Our engagement so far has combined a mixture of in-depth conversation, surveys and meetings and over 1,000 comments were captured. We have listened to the priority areas that local residents advised they would like us to focus on, and have developed the following themes:

Themes

Priority areas

Understand and reflect the unique and dynamic needs of a population affected by disaster in the services we offer.

  • Help people manage their long-term conditions which may have worsened due to displacement and stress Use knowledge of how disasters impact on communities to support local diverse communities.
  • Address emerging and or new health needs that may be identified in the near future.
  • Focus on the entire family; so they can heal together.
  • Respect the importance of faith, ethnicity, culture and gender in healthcare
  • Reach more vulnerable groups who may not actively seek out our services.
  • Give people the knowledge, skills, understanding and confidence they need to lead independent and healthy lives
  • Work with community, voluntary and faith groups to equip and empower them to support and assist the community.
  • Promote health and wellbeing services better so people know exactly what help is available and where.

Services must cater for the needs of a diverse local community

  • Respect the importance of faith, ethnicity, culture and gender in healthcare
  • Reach more vulnerable groups who may not actively seek out our services.

Provide information and support to patients which promotes and enables self-care and community resilience

  • Give people the knowledge, skills, understanding and confidence they need to lead independent and healthy lives
  • Work with community, voluntary and faith groups to equip and empower them to support and assist the community.
  • Promote health and wellbeing services better so people know exactly what help is available and where.


We want to hear from the community at this stage, to ensure our initial findings are reflected as intended, before the strategy is published. We’d be happy to hear from you if you have any comments or feedback on the above or wish to discuss further, email grenfell.response@nhs.net.

Alongside the strategy a ‘Cultural Competency Framework’ is being developed, to ensure services meet the needs of the diverse population of North Kensington and are delivered in a culturally responsive manner, coming soon.



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Health services over the bank holiday

Published on: Friday 24 May 2019

To see a GP over the bank holiday please call your practice, if your practice is closed call NHS 111 and you will be directed to one of two local hubs which offer evening and weekend appointments all year round.

Urgent care centres are also open 24 hours a day over the bank holiday. They offer treatment for urgent minor illnesses and injuries and patients can be seen without an appointment. In a life-threatening emergency visit A&E or call 999. Accident & emergency departments and 999 are for serious or life-threatening emergencies.

If you or someone close to you are feeling down or need urgent help

If you want to talk to someone about how you are feeling, the Grenfell NHS outreach team is open every day, including bank holidays from 9am to 8pm, and at night from 10pm to 7am. They can be called on 020 8962 4393 at any time.

If you or a loved one requires urgent emotional wellbeing support, please contact the specialist health line 24/7 on 0800 0234 650 or email cnw-tr.SPA@nhs.net any day, any time, including weekends and bank holidays. Just tell the call handler you’ve been affected by the Grenfell Tower fire and they will make sure you are referred quickly to the right service.

Not everyone needs specialist emotional health support – for some people, practical help is needed, and others just need someone to talk to.

The Samaritans are also always available to call confidentially, 24/7 free on 116 123.


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NHS services for those affected by the Grenfell Tower fire

Published on: Thursday 28 March 2019

NHS services for those affected by the Grenfell Tower fire

Followings publication of Professor Anna Stec’s paper on potential soil contaminants in the area around Grenfell Tower, local NHS services have restated their commitment to put in place the right services to support local residents now and in the long term.

Dr Andrew Steeden, local GP and Chair of West London CCG, said: “The NHS is here to support the community and we do understand your concerns. When someone talks about potential serious health concerns, it is bound to be alarming. Like you we are relying on advice from the Multi Agency Partnership, chaired by Minister Hurd, that brings together scientific expertise and all government departments to inform the design of future services and we are in contact with them.

“If you are worried about your health or somebody else’s health, we really encourage you to speak to your GP and get an enhanced health check to assess your current health and, if needed, your GP may refer you for more specialist help. Enhanced health checks are available for children and adults.”

For adults, enhanced health checks include:

  • Addressing concerns around breathing difficulties.
  • Monitoring for, and effective management of, long term conditions, such as diabetes.
  • Physical health checks (looking at weight gain, blood pressure and cholesterol).
  • On-going mental health screening that will include screening for anxiety, depression, trauma responses and other emotional health difficulties.

For further information about enhanced health checks, speak to your GP, or contact our community service, Healthy Hearts at 020 3434 2500.

For children, enhanced health checks include:

  • Checking concerns around breathing.
  • Emotional health screening.
  • Weight monitoring and links to local weight management services.
  • Focus on physical activity and exercise programmes within the community.

For further information about enhanced health checks for children, speak with your GP.

Dr Steeden added: “Situations like this can make people feel worse - increasing their anxiety or bringing on panic attacks, which can be experienced like physical pain. Again we would encourage you to talk to your GP or the Grenfell Health and Wellbeing Service if you are troubled by difficult feelings.

“If you were affected by the fire, and are living in another borough, you can also access these services. Please speak to your GP in the first instance.”

Coping with everyday life

Your GP

People affected by the fire can book longer GP appointments to give you more time to talk about everything. Tell your doctor if you have a cough or breathing problems or if you have other health problems like heart disease. They can send you to a specialist clinic at St Mary’s Hospital for people with breathing problems.

You can also see a GP or nurse in the evening or at weekends if you live in Kensington and Chelsea, Queen’s Park or Paddington or have a GP there. Your GP’s receptionist can book the appointment for you at:

  • Violet Melchett Integrated Care Centre
  • St Charles Centre for Health and Wellbeing Integrated Care Centre.

NHS 111

You can telephone 111 for advice if you need medical help quickly but it is not a 999 emergency.

Emotional wellbeing

The NHS can help if you, or someone you know, is feeling sad or cannot cope. Speak to your GP or the Grenfell Health and Wellbeing Service.

Grenfell Health and Wellbeing Service

This is a free and confidential service for children, adults and families affected by the Grenfell Tower fire. We know that people are experiencing a broad range of difficulties following the fire.

For some, it has triggered distressing thoughts, memories and nightmares. You may be struggling to sleep, feeling anxious, angry or low in mood. Some people are also finding it difficult to cope with persistent and traumatic feelings of grief, or adjusting to life and changes following the fire.

We offer tailored support to give you the help you want, at the pace you need it. You can telephone us on: 020 8637 6279.

The children’s arm of the service works closely with schools and families to support children and young people who are anxious or upset. We will find out what support your child needs and which service can help them.

If you or someone you know need out of hours support because you’re feeling anxious, upset or suicidal you can contact us 24 hours a day.

Telephone: 0800 0234 650 Email: cnw-tr.SPA@nhs.net

The service is confidential and you do not have to give us your personal information. The person who answers the phone will make sure you get the right support from the right service.

You can also call the Samaritans on 116 123. This is a free, confidential 24 hour service.


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NHS publishes new leaflet describing services available for those affected by the Grenfell Tower Fire

Published on: Wednesday 27 March 2019

The NHS has published a new leaflet describing services available for those affected by the Grenfell Tower Fire.

Read it here.


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North Ken News

Published on: Thursday 28 February 2019

North Ken News is a monthly publication which is delivered to households in North Kensington. It was launched by the Royal Borough of Kensington and Chelsea in direct response to residents' feedback for more information about what is happening in the local area.

See North Ken News.


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Concerned about your health

Published on: Wednesday 20 February 2019

The NHS is offering enhanced health checks for residents who may be concerned about their health. These are aimed at finding the early signs of health problems or underlying health conditions, for example, lung conditions often seen in smokers.

Dr Oisin Brannick from the Exmoor Surgery, said: “If you are worried about you r own or your loved ones health, we would encourage you to speak to your GP and ask about getting an enhanced health check. Your doctor will spend some time with doing some checks, discussing your health concerns and agreeing if anything further needs to be done.”

For adults, enhanced health checks include:

  • Monitoring for long term conditions such as diabetes and advice on the steps you need to take to manage these conditions effectively.
  • Physical health checks (looking at weight gain, blood pressure and cholesterol).
  • Health advice around stopping smoking, alcohol intake and substance misuse.
  • Addressing concerns around breathing difficulties.
  • General health and wellbeing conversations to check how you are feeling.

For further information about enhanced health checks, speak with your GP or contact community provider Healthy Hearts at 020 3434 2599.

Dr Brannick, added: “We also know people are worried about their children’s health so we also have enhanced health checks for them. Your GP will check any concerns around breathing, weight, dental hygiene and have a general discussion about how they are feeling. There is a real focus on physical activity and getting the children active through community exercise programmes. Please contact your GP Practice if you have any concerns about your child's health."

Are enhanced health checks the same as screening?

Screening is different from health checks. Screening is when clinicians screen or check for specific conditions or poisons, based on scientific evidence about the population’s potential health needs.

The air around Grenfell is checked continuously and Public Health England has not found extra pollution caused by the Grenfell fire which would add to health risks. However, we understand that local people are worried, and the Government is bringing forward testing of the soil around Grenfell for possible harmful pollution.

If screenings are required local residents will be contacted immediately with the necessary information.


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Your local health services in North Kensington

Published on: Friday 11 January 2019

The local NHS has published a booklet contains information on the full range of emotional wellbeing and physical health services available to the community.

Click here.


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Start the year as you mean to go on… #MyJanuary

Published on: Monday 7 January 2019

What are you doing this month to get back to a healthier you?

The start of the year tends to be the time that most people begin to think about how they can better look after themselves and take steps to improve their general wellbeing for the year ahead.

That’s why this month the NHS across North West London have launched a campaign to encourage our local residents to improve their health both physically and mentally by making a #MyJanuary pledge.

Myjanuary Image For Website

Small steps can help improve your physical and mental health. Are you attempting dry January? Eating healthier? Exercising more? Getting more sleep? Stopping smoking? Whatever you are doing, tell us what actions you are taking to improve your health for the year ahead as we combat the New Year blues.

Spread the word…

Share your pledge on social media (find us on Twitter @Healthiernwl or Facebook NHS Stay Well using #MyJanuary to help encourage others.


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​NHS support over the holiday period and winter months

Published on: Monday 24 December 2018

If you want to talk to someone about how you are feeling, the Grenfell NHS outreach team is open every day, including Christmas and New Year, from 9am to 8pm, and at night from 10pm to 7am. They can be called on 020 8962 4393 at any time.

If you or a loved one requires urgent emotional wellbeing support, please contact the specialist health line on 0800 0234 650, open 24 Hours (Including Christmas Day, Boxing Day and New Year’s Day).

If you are feeling down or need urgent help

A 24 hour telephone number to call if you or someone is feeling down or needs urgent emotional help. It is run by the local NHS and is free. The service is confidential and you are not required to give any personal details.

Services can be reached by calling 0800 0234 650 or emailing cnw-tr.SPA@nhs.net any day, any time, including weekends and bank holidays. Just tell the call handler you’ve been affected by the Grenfell Tower fire and they will make sure you are referred quickly to the right service and support.

If you know someone who needs urgent help

If you notice someone close to you is struggling to cope or even feeling suicidal, you should contact the 24/7 specialist health line 0800 0234 650 or ask the person you are worried about to call.

Where there is an urgent need, the call handlers will make sure you get the right support, quickly. Not everyone needs specialist emotional health support – for some people, practical help is needed, and others just need someone to talk to.

The Samaritans are always available to call confidentially, 24/7 free on 116 123.

Planning for the winter

Winter can be bad for our health, especially if you’re aged 65 or older or you are someone with a long term health condition. Being cold can raise the risk of increased blood pressure, heart attacks and strokes, and make us more vulnerable to respiratory winter illnesses.

At the first sign of a winter illness, even if it’s just a cough or cold, get advice from your pharmacist before it gets more serious. Pharmacists are qualified to advise you on the best course of action, and can be the best and quickest way to help you recover and get back to normal.

Make sure you get your flu jab, as the flu virus strikes in winter and can lead to serious complications such as bronchitis and pneumonia.

You can get the flu jab for free if you’re aged 65 or over, are a pregnant woman, or have a long term health condition. You may also be eligible for a free flu vaccination if you have young children or grandchildren, or are the main carer for an older or disabled person. Speak to your pharmacist or GP for further information.

Children aged two and three years old can be given the free flu vaccine at their general practice, usually in the form of a nasal spray.

This is a very quick and painless procedure. Nearly all eligible children in reception year and school years 1 to 5 will be offered the flu vaccine in school.

Remember to keep warm, both inside and outdoors. Indoor environments should be 18ºC (65ºF) or higher if possible, and wear several layers of light clothes. Several layers trap warm air better than one bulky layer.

Ask your pharmacist what medicines should be in your medicine cabinet. Many over-the-counter medicines such as paracetamol are available to relieve symptoms of common winter ailments including colds, coughs and sore throats.

Remember to get your prescription medicines before your pharmacy or GP practice closes for Christmas.

For the full range of services available over the holiday period download our new booklet.


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Coping with Grief and Bereavement during the Holiday Season

Published on: Monday 24 December 2018

With holidays upon us some people, especially the bereaved, will find it a sad and difficult time. CRUSE has issued the following advice, but please remember, if you, friends or family require support or help during this period, please give us a call on 020 8962 4393 – from 9am to 8pm, and at night from 10pm to 7am.

Coping at Christmas

Christmas can be a painful time whether it’s your first year without someone who has died, or you were bereaved long ago.

We know that facing Christmas alone, or whilst grieving, can be a daunting prospect. One of the things that can help can be to spend some time trying to work out, well in advance, which arrangements will best suit your needs and the needs of others who share your loss.

Whether to celebrate Some bereaved people find that they do not wish to celebrate Christmas at all, whilst some find that simply maintaining their routine and celebrating as normal is the best tribute they can pay their loved one. It may feel important to make a special effort to remember the person who has died. This can be as simple as ‘speaking’ to the person, silently or out loud, or it may involve visiting their grave, or a place that was special to them. These can be things that we do alone, or with friends or family.

You may have photos or particular memories which you treasure; sharing these with others may be something that brings you together.

Different ways of mourning

We know that people remember and mourn in different ways. Conflict within a family can sometimes arise when we have expectations of how others should grieve, so try to be sensitive to others’ needs, and to talk openly about what will be best for you.

Routine and self-care

The Christmas period may mean that your normal routine is disrupted, and this can make it easier to forget to look after yourself. Trying to keep to regular patterns of sleeping and eating are small things that can make a difference. We can all drink more on festive occasions, but it’s important to remember that using alcohol to escape the pain of loss provides only very temporary relief. Seeing friends or family, or volunteering for the day, can all help.

Memories of time passed

As time passes, special occasions like Christmas can help us to begin to focus on happier memories of good times shared in the past. However, they can also be difficult, intensely emotional times when we need to look after ourselves and those around us.

Download the leaflet.


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NHS booklet of services sent to those affected by the Grenfell Tower Fire

Published on: Tuesday 18 December 2018

NHS booklet of services sent to those affected by the Grenfell Tower Fire

In the run up to Christmas the NHS is sending a booklet describing the services that are available to those affected by the Grenfell Tower Fire to thousands of households and businesses in the area.

The booklet contains information on the full range of emotional wellbeing and physical health services available to the community including details of who to contact during the holiday period.

Dr Oisin Brannick, local GP and clinical lead for North Kensington Recovery, said: “We want everyone to know how they can access a range of services over the winter including the holiday period. The booklet gives advice on how people can access the right NHS service if they or someone they know needs any help. This includes emotional support, our services are available whether someone is simply feeling sad or if they are feeling overwhelmed and need to talk to someone urgently.

The booklet also gives people the opportunity to feedback their views on the longer term North Kensington Health Recovery Plan which has been developed after speaking to lots of people and community groups and people are telling us what they’d like our priorities to be, including:

  • Create services that understand faith, ethnicity, culture and gender.
  • Use social media to engage young people on health and wellbeing.
  • Support people to lead independent and healthy lifestyles.
  • Promote NHS health and wellbeing services better.

We’re hoping to get more people’s views, people can contribute by completing the slip at the back of the booklet and posting it to us for free”.

At the same time, the NHS are promoting the Grenfell Night Service, which is staffed by clinicians for local residents who require urgent advice and support and is available between 10pm and 7am every day by calling 020 8962 4393. Clinicians can also arrange to visit residents at home via the helpline. A new leaflet has been produced to publicise it.

Look out for the booklet in the post this week. It is also available on our website.


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Patients are encouraged to call 111 this winter to ease pressure on NHS services.

Published on: Tuesday 4 December 2018

Patients are encouraged to call 111 this winter to ease pressure on NHS services.

The NHS has launched their winter campaign ‘Help Us Help You know what to do’ designed to help keep you well and help keep our NHS services running well this winter.

The campaign aims to increase peoples’ understanding of the actions they can take to help the NHS help them. This could be visiting the pharmacist at the first sign of illness, managing symptoms at home, getting the flu jab, self-care or using NHS 111 for help.

NHS 111 is free to call for advice about an urgent health concern and is available 24 hours a day, 365 days a year.

NHS 111 now offers the public a much more comprehensive service and is much more than just a helpline; patients can speak to a fully trained advisor quickly. They will assess symptoms and, depending on the situation will provide self-care advice, transfer patients to a relevant healthcare professional, including nurses, emergency dentists or even GPs.

The advisors can also arrange face-to-face appointments, give directions to local services that can help best with a concern, and if assessed as needing an ambulance, one can be sent directly. Whatever the need is, NHS 111 will ensure the right care is given, from the right person, as quickly as possible.

Tricia Mukherjee, Head of Nursing, Emergency and Ambulatory care at Northwick Park Hospital in Harrow explained, ‘often people don’t know where to turn for medical advice and can end up at A&E unnecessarily. NHS 111 is an excellent service and one of the most effective ways to get medical advice or speak to a clinician quickly, especially over the Christmas period.

Calling 111 will make it easier and faster to get in touch with local health services. People should call 111 if they need advice or medical treatment quickly and cannot wait for an appointment to see the doctor.’

There are many things people can do to stay well this winter, click here for information. If you do become unwell and don’t know who to phone for medical help or need information about a health issue call 111 ‘Help Us Help You know what to do.’

For more information on NHS 111 visit nhs.uk/111

Help Us Help You (1)
NHS 111


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Have your say on the NHS North Kensington Health Recovery Plan

Published on: Friday 30 November 2018

Creating healthier communities

Local residents are being invited to have their say on NHS proposals on what they need to do next to help the North Kensington community recover from the tragedy of the Grenfell Tower Fire.

The first stage in developing the plan has been the identification of key health themes through various meetings, publications, reports and engagement. In developing these themes we have ensured that there is flexibility to accommodate emerging and new health needs that may get identified in the future.

The themes include looking after families as a whole, working with local groups to equip them with the skills and knowledge so they can help the local community and a focus on vulnerable groups who do not always seek help such as young men.

Louise Proctor, Managing Director of NHS West London CCG, said: “We are now at the stage of engaging in health conversations with communities and a variety of stakeholders to ensure that we have understood what we have been told, whether the health themes have been correctly identified or need changing. “

The conversations will be taking place from November 2018 to mid-January 2019 and people also have the opportunity to contribute by taking part in our short survey which can be found here.At the conclusion of these conversations, results will be fed back through our website and an update bulletin on the Health Recovery Plan. It is important that we hear from as many people and organisations as possible to create a plan that has been influenced by the local community.

Have your say by completing the survey.

Download the poster.

Full list of Health Recovery Themes

  • Provide healthcare for survivors/bereaved that focuses on the needs of the entire family so they can heal together.
  • Create healthcare services that understand and respect the importance of faith, ethnicity, culture and gender.
  • Create health conversations on social media with young men and women so they tell us about their health and wellbeing needs.
  • Work with community/voluntary/faith groups to strengthen their health knowledge and support them to assist the community.
  • Prioritise vulnerable groups who may not seek help i.e. parents with young children and young men.
  • Give people the knowledge they need to lead independent and healthy lifestyles.
  • Promote health and wellbeing services better so people know exactly what help is available to them and where.
  • Help people manage their long-term conditions which may have worsened due to displacement and stress i.e. diabetes, COPD, alcohol/drug intake.
  • Understand the impact of disasters on diverse, deprived and marginalised communities.
  • Address emerging and or new health needs that may be identified in the near future

If you belong to a community group or want to hear more from the NHS about our plans please email grenfell.response@nhs.net

[ENDS]

Notes to editors

  • For further information contact Andrew Pike, at a.pike@nhs.net or call 07771399170.
  • If you have any concerns regarding your health please contact your GP or NHS 111 for an appointment or please visit www.grenfell.nhs.uk

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New leaflet: Grenfell Health and Wellbeing Service

Published on: Thursday 29 November 2018

The local provider of mental health services, Central and North West London NHS Foundation Trust produced an information leaflet on the types of therapies offered at the Grenfell Health and Wellbeing Service.

It explains how we can help and what happens when you get in touch with us.

Read and download the leaflet by clicking on it below.


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Grenfell Recovery Scrutiny Committee Meeting, 27 November 2018

Published on: Thursday 29 November 2018

In November 2018 West London CCG attended the local Grenfell Scutiny Committee to provide an update on the provision of mental health services for the residents of North Kensington following the Grenfell Tower fire. View the paper here.


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Free NHS app launches in West London

Published on: Thursday 15 November 2018

The NHS has launched Health Help Now across West London, a new digital app to help residents and patients to manage their GP and hospital appointments, access the right local services and to find health advice in a hurry. The timing comes as NHS services prepare for extra demand over the winter period, encouraging patients to use the right service at the right time.

“Health Help Now is a really useful one stop shop for residents to find local services and for trusted healthcare advice, says Dr Andrew Steeden of NHS West London CCG. Often people don’t know where to go for help and might end up at A&E when they don’t really want or need to. The app helps to find alternative services and even book a GP appointment.

It’s a great step forward to improving patient experience here in West London. It’s really easy to use and gives patients greater visibility of what’s available. There are lots of good health apps on offer but this is local and brings services and advice under one roof”.

Benefits of the app:

  • Find the right service:
    Health Help Now helps people check their symptoms and find the best place for treatment – showing which nearby services are open. Importantly, it will help people to know when to go to A&E, and when not to.
  • Appointments in one place:
    GP online is available through the app to book and change GP appointments, there’s also a service to book and change hospital appointments, putting people in control of their care.
  • Symptom checker:
    Find symptom checkers and NHS approved health apps for information on living a healthier life and support in managing long-term conditions.

Find out more, download free from the app store. Search ‘Health Help Now’.


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NHS offering health advice clinics in response to concerns raised by the North Kensington community

Published on: Friday 9 November 2018

The NHS is responding to heightened health concerns within the North Kensington community by holding drop-in health advice clinics in November.The move follows reports of suspected soil contamination after the Grenfell Tower fire.

The NHS is encouraging anyone affected by the Grenfell tragedy with health concerns to attend the health advice clinics. Particular emphasis will be given to breathing and wellbeing of children, with specialist children’s consultants present. Alternatively, people are advised to contact their GP or NHS 111 for an appointment.

The drop-in health advice clinics will be held at the below date/time and location:

  • Monday 19 November, 6.30pm – 8.30 pm at Hilton Hotel, 179-199, Holland Park Avenue, W11 4UL
  • Wednesday 28 November, 6.30pm – 8.30pm at Hilton Hotel, 179-199, Holland Park Avenue, W11 4UL

Louise Proctor, Managing Director for NHS West London Clinical Commissioning Group said:

“The palpable sense of worry within the community is very evident and very understandable. As an immediate measure we are rolling out drop-in health advice clinics in November to provide the community with the reassurance they need and deserve. We are encouraging anyone who has any health concerns to attend and to bring their family and friends along too if they wish. Meeting the health and wellbeing needs of the North Kensington community is and always will be our absolute priority.”

If you have any concerns regarding your health please contact your GP or NHS 111 for an appointment or please visit www.grenfell.nhs.uk

[ENDS]

Notes to editors

For further information contact Hari Rai, Senior Communications Manager at hari.rai@nhs.net or call 07769284489.


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Grenfell: preparing for Guy Fawkes Night

Published on: Friday 2 November 2018

The Police have let us know about firework displays and bonfires over the next few days and it’s good for people to be prepared.

Some people may find this difficult and could find it revives traumatic, frightening, memories.

So we’re advising people to be aware of the events and decide what you want to do; many people will not want to participate but some will.

Anyone in the Grenfell Community who is upset by the sights and sounds can contact the Grenfell Outreach Service directly on 020 8962 4393, during the day, evening and night time.

Traumatic memories can be revived by many sensations – a sight, a smell, a noise; all can trigger a response that takes people back to difficult times; stress can trigger your body’s ‘fight or flight’ defence system, with adrenaline and you will feel your breathing change, your heart rate go up with heightened awareness.

If you do experience feelings like this please remember:

Although panic attacks are frightening, they're not dangerous. An attack won't cause you any physical harm, and it's unlikely that you'll be admitted to hospital if it happens.

  • Stay where you are, if possible
  • Breathe slowly and deeply
  • Remind yourself that the attack will pass
  • Focus on positive, peaceful and relaxing images
  • Remember it isn't life threatening.

And remembers that you can call the Grenfell NHS Outreach Service directly on 020 8962 4393, during the day, evening and night time.

Events:

Fireworks display 1 November 6:30pm to 8:45pm, Edwardes Sq, W8

Fireworks display 3 November 5:45 to 8pm, Ladbroke Sq, W11

Fireworks display 5 November 6pm to 8pm, Lansdowne Road Clarendon Road Communal Gardens, W11

Fireworks display 3 November 6pm onwards; West London Bowling Club 112A Highlever Road, W10

Download the poster by clicking on the link.


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Update on primary care

Published on: Friday 19 October 2018

Local GP surgeries are running additional clinics for Grenfell affected residents as a result of the increased needs, with longer appointments available of up to 30 minutes available if they are needed opposed to the standard 10 minutes.

The appointments are for anyone who feels they need help but, we are also calling in patients proactively. Those from the Tower, walkways, estates like Silchester and Bramley and residents from the wider North Kensington affected area.

Local GPs have designed a comprehensive patient review specific to those affected; looking for respiratory symptoms, checking for diabetes, weight, reviewing mental health well-being, drug and alcohol use, suicidal risk, social issues such as relationship break, gang involvement in teenagers, help with back to work, linking to third sector organisations such as Family Action.

A lot of these patients are extremely complex, with pre-existing mental and physical health needs prior to the Grenfell Tower fire. Some have been subject to torture or trafficking or may have just had a very difficult journey through life. All of this has been exacerbated by the tragedy. Such complex patients are also being helped with case managers within surgeries. Their main role is to help patients navigate services, health promotion and self care, for example, around diabetes which is huge in Notting Dale. They also raise issues with key workers where problems arise.

In addition, we have established a rapid access respiratory clinic at St Mary’s Hospital for anyone concerned about their breathing or people with a cough. They will be seen by a respiratory consultant who will carry out appropriate tests.

We would encourage all patients to contact their GP if they have any concerns about their health.

Out of hours GP access

GPs and practice nurses are available to people who need them in the West London CCG area at the weekend and on weekday evenings. To see a GP or practice nurse outside of usual office hours, contact your registered practice or call 111 to book an appointment.


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CCG sends letter to Grenfell United setting out position on toxicity in soil

Published on: Tuesday 16 October 2018

West London CCG has provided a letter to Grenfell United setting out the position of West London Clinical Commissioning Group in the light of recent media coverage regarding toxicity in the soil.

Download the letter.


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Young Grenfell community speak out about mental health

Published on: Tuesday 9 October 2018

Young people from the Grenfell community have decided to speak out about mental health and how they were affected by the Grenfell tragedy in support of World Mental Health Day, Wednesday 10 October.

Every year World Mental Health Day is an opportunity to raise awareness of mental health issues and the work being done to support those that need it. The focus this year is on young people and mental health at a time of life when many changes are occurring such as new schools, exam stress, moving from home and generally finding their place in the world. This transition was made even more difficult for children who experienced the Grenfell tragedy. Since the disaster, young people in the community have been active in sharing their experiences and have been encouraging others to talk about mental health.

Riana, 17, who lives in the local area said: “Lots of my friends and peers have been affected by what happened at the Grenfell Tower. It’s really important that we are aware of the mental health issues that may be affecting us. It is also important for us to come together and speak about mental health in a way that is empowering and positive for us.”

The NHS has been active within the community since the devastation of Grenfell and has been treating people for issues related to mental health and trauma. Young people are often less likely to access services that are available to them or ask for help due to the stigma related with mental health, resulting in them dismissing their feelings.

Mona Hayat, Director of North Kensington Recovery, NHS West London Clinical Commissioning Group said: “It’s essential that young people who have been affected by the Grenfell tragedy recognise the signs of poor mental health and feel safe and comfortable to open up. By giving young people in the community a platform to share their thoughts and experiences we can ensure their voice is heard and that other young people know that it’s okay, not to feel okay, because there are people here to speak with and who will understand.”

Short videos of the young people from Grenfell talking about mental health can be found here. You can also join the conversation about mental health online, search #worldmentalhealthday and #OKnottofeelOK on social media.

The NHS is dedicated to helping the community recover - if you or a loved one need support please visit www.grenfellwellbeing.com or www.oknottofeelok.org or please call 0800 0234 650.

[ENDS]

Notes to editors

1. World Mental Health Day (10 October 2018) is hosted by the World Health Organisation. This year the focus is on young people and mental health in a changing world. More information can be found here.

For further information, please contact Hari Rai, Communications Manager, hari.rai@nhs.net or Ayesha Baker, Communications Manager, ayesha.baker@nhs.net.


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Local health services welcome funding commitment

Published on: Tuesday 9 October 2018

Local health services welcome funding commitment

Local health services have welcomed todays funding commitment made by NHS Chief Executive, Simon Stevens for those affected by the Grenfell tragedy and allow us to build on the work that had already taken place.

The announcement will provide reassurance to local residents that the NHS will be here long term to provide physical and mental health services and will also be able to put in place a screening service for Grenfell community.

Mona Hayat, Director of North Kensington Recovery, West London CCG and Robyn Doran, Chief Operating Officer, Central and North West London NHS Foundation Trust said, “This is really good news and underlies our commitment to listening and working with the community to develop services that meet their needs. This is something many have wanted to see; a coordinated service for mental and physical health concerns, and now, with the communities support, we will be as Simon Stevens said, imminently introducing a new screening service.”

Over the next few weeks and months we will be working with people from Grenfell Tower and the local community to develop the new service.

Click here to see the full Simon Stevens announcement.


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Creating Stronger Communities: Community Conversations and website

Published on: Friday 5 October 2018

Kensington and Chelsea Council has launched a series of community conversations, workshops, drop-in sessions as well as a new website - strongercommunities.rbkc.gov.uk – to ask local residents, community organisations and businesses in North Kensington what matters most to them.

Find out more and how you can get involved.


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Grenfell - support at the Inquiry updated leaflet

Published on: Friday 5 October 2018

There is an updated leaflet for anyone attending or affected by the Grenfell Inquiry witness sessions.

Download the leaflet.


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Grenfell inquiry support from the NHS

Published on: Friday 28 September 2018

The NHS with Hestia have been supporting people attending the Public Inquiry.

This support will continue but the NHS is offering additional help as the bereaved, survivors and local residents are about to give their evidence.

The NHS and Hestia have issued a statement with details of the kind of help people can access and how to get in touch.

You can download or read the statement here.


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Grenfell Night Service update

Published on: Friday 28 September 2018

West London CCG and CNWL have issued a letter to update the community about the Grenfell Night Service.

Download the letter.


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Young people come together after Grenfell tragedy to talk mental health with Professor Green

Published on: Monday 24 September 2018

Young people who have been affected by the Grenfell tragedy came together to discuss mental health with musician Professor Green on Saturday 22 September.

The Mindful Youth North Kensington event also had creative workshops with activities such as yoga, poetry, football and graffiti boards to encourage discussions around mental health in a positive and creative space. The event was organised in collaboration with young people in the area, the NHS and youth organisation EPIC.

Rhiannon (17) lives in the local area and was instrumental in organising the day, she said: ‘Lots of my friends and peers have been affected by what happened at the Grenfell Tower. It’s really important that we are aware of the mental health issues that may be affecting us. We wanted to make sure that we had a day that allowed us to come together and speak about mental health in a way that was empowering and positive for us.’

Musician, Professor Green shared his personal experiences with mental health during a Q&A at the event, he said: ‘Often with mental health you’re the last one to know that you’re suffering or you’re ashamed to ask for help. Bringing the youth in the community together and acknowledging their trauma in a creative space is an important step in helping them to open up about what they’ve been through”.

The NHS has been active within the community since the devastation and has been treating people for issues related to mental health and trauma. Young people are often less likely to access services that are available to them or ask for help due to the stigma related with mental health, resulting in them dismissing their feelings.

Mona Hayat, Director of North Kensington Recovery, NHS West London Clinical Commissioning Group said: “This is the community serving the community. It is about letting the children know it is okay not to be okay about things, because there is help out there.”

The NHS is dedicated to helping the community recover - if you or a loved one needs support please visit www.grenfell.nhs.uk or call 0800 0234 650.


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Summer activities for children

Published on: Tuesday 17 July 2018

Summer in the City is your guide to the huge range of events and activities taking place for children, young people and their families this summer across Kensington and Chelsea and neighbouring boroughs.

There are over 1000 events for you to get involved with, including outdoor activities, bake-offs, arts and crafts, beatboxing, the Summer Reading Challenge, free cycling tours, nature trails, costume making, graffiti art, photography and so much more.

The events taking place in Kensington and Chelsea this summer can be found in the Summer in the City flyer which is available on the Grenfell Support Website.

To see all the events taking place in all three boroughs, visit the Summer in the City events page.


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Grenfell Inquiry support leaflet published

Published on: Thursday 5 July 2018

The Grenfell Health and Wellbeing Service, alongside Hestia, have published an information leaflet to help people involved with the Grenfell Inquiry to cope with emotional fatigue. The leaflet is available in English, Farsi and Arabic.

The Grenfell Health and Wellbeing Service and Hestia are available all day at the inquiry. Support is also available online on the Grenfell Wellbeing website where you cans self-refer or call 020 8637 6279.


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New campaign launched to help anyone struggling emotionally in Kensington and Chelsea

Published on: Wednesday 20 June 2018

Today the Royal Borough of Kensington and Chelsea (RBKC) are launching the 'OK not to feel OK' campaign.

This campaign promotes sources of support and help to anyone struggling emotionally in Kensington and Chelsea.

They want to reduce the stigma around mental illness and death by suicide within the community by talking more openly about this and for anyone in distress to feel confident to turn to someone for support and seek help before they reach crisis point.

The campaign will focus on identifying and owning how you feel and asking for help to cope with these feelings.

This campaign isn’t only about suicide but about promoting good mental health. If those who are most at risk can’t reach out directly then we hope their loved ones might find this campaign a useful source of support and help. Posters and flyers have already been mailed out for community hubs to display.

You may have already seen tweets from the @grenfellsupport Twitter feed and posts on the Grenfell Support Facebook page, please share these far and wide. There is also a 'OK not to feel OK' dedicated Facebook page for the campaign so please do take a look and like the page and get your friends and colleagues to like it too.

Visit the 'OK not to feel OK' campaign website today and find out about how else you can get involved and spread the message.


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Remembering with the North Kensington Community

Published on: Thursday 14 June 2018

Over this week the NHS has been preparing to support the many community events that have been arranged to support those remembering loved ones and friends lost during the tragic events of 14 June 2017.

This time is also for us an opportunity to share in remembrance with the community. Many of our staff will be in North Kensington on the day to provide support but also to pay their respects.

Back in our offices, staff will come together to share reflections on the year and will then observe a 72 second silence.

On Friday we will stand alongside the community by taking part in Green for Grenfell. We will share our pictures online.

Everyone who is remembering this week is in our thoughts and prayers. We offer you our continued support during this difficult time.


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Go Green for Grenfell

Published on: Tuesday 12 June 2018

Green For Grenfell is an annual event bringing together communities to celebrate diversity and unity. This year the focus is on schools and community groups. Each year the focus will widen in order to build a lasting legacy of the support the Grenfell community received in the first days and weeks by the local community but also from every corner of the country.

Read all about Green for Grenfell and how you can take part on the Grenfell United website,


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Video message from the health and wellbeing team

Published on: Wednesday 6 June 2018

The Grenfell Health and Wellbeing Team have recorded a message about the services that are available to the local community and how to get in touch with them. Members of the team who spoke were:

  • Leili Alikhani, Advanced Practitioner Outreach Team, Grenfell Health and Wellbeing Service
  • Dr Catherine Broadway, Clinical Psychologist and Deputy Clinical Lead Grenfell Health and Wellbeing Service
  • Dr Sarah Heke, Psychologist, Grenfell Health and Wellbeing Service

To see what they said, visit this video that is on the Grenfell Speaks Facebook page.

To get into contact with the Team, email: grenfell.wellbeingservice@nhs.net or call 020 8962 4393.

For further information, visit the Grenfell Health and Wellbeing website.


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Grenfell Mental Health Professionals and Diocese of London Warn Against ‘Retraumatisation’

Published on: Monday 4 June 2018

Ahead of the anniversary of the Grenfell Tower fire, Healing Minds, a group bringing together a number of local NHS and mental health professionals and organisations, has worked with the Diocese of London to issue guidance for media organisations reporting on, and dealing with those affected by, trauma. Bishop of Kensington, Dr Graham Tomlin, who has been involved with the Grenfell response since the early days, and some representatives from Healing Minds, have met with journalists to discuss the challenges of balancing necessary and sensitive reporting with the risks of retraumatisation for a number of vulnerable people, particularly as the Public Inquiry continues to hear evidence.

The NHS Grenfell Outreach Team has, to date, made 6794 contacts with members of the community affected by health issues related to Grenfell. 880 adults and children are in treatment, under the NHS Screen & Treat trauma programme,alongside other organisations and community groups who have been delivering support services.

Healing Minds practitioners have recognised the importance and value of much of the media reporting on Grenfell over the past year, knowing that good media stories can change lives. However, for some people still in the very early stages of recovery, there are concerns that certain aspects of media coverage and engagement with journalists can have a retraumatising effect.

The feedback from the media is that they would value advice from mental health professionals on engaging with people who have experienced trauma. The new guidelines on retraumatisation, put together by Healing Minds, build on the principles of DoNoHarm and are as follows:

1. Intrusive reporting can put undue pressure on those affected to comment, when they clearly would rather not.

2. Warnings of sensitive content, printed, online or verbal, are helpful to identify sensitive content, likely to provoke a strong emotional response for some.

3. Images of the Tower today demonstrate to those living with trauma that the incident is historic - pictures of the tower in flames could cause distress by making events seem current.

4. First-person accounts could prove similarly upsetting - the third-person should be used where possible.

5. Where to get help ‘fact-boxes’, accompanying in-depth pieces about Grenfell, are vital.

6. Trauma recovery can make for good news stories, demonstrating that healing is possible and probable for most people.

7. Interviews with children should be avoided, given they are particularly vulnerable to the long-term effects of media attention.

Healing Minds includes organisations active in North Kensington such as CNWL NHS Trust, Kensington and Chelsea Mind, Help Advisory Service Hestia, Cruse Kensington Chelsea Hammersmith & Fulham, Winston’s Wish, Mind and Soul Foundation, Place2Be, West London Action for Children and Brent, Wandsworth and Westminster Mind. The consortium formed in the early days after the Grenfell Fire to coordinate skills and resources, in response to the volume of requests each organisation was receiving for help and assistance.

The Bishop of Kensington, Dr Graham Tomlin, who has worked closely with members of the Grenfell community over the past year, commented:

Healing Minds brings together a group of organisations who together have done some remarkable work in helping offer support for the local community around mental health issues over the past year. These guidelines come from a very useful and constructive dialogue between mental health professionals and journalists, to try to help the necessary reporting of the Grenfell story be as sensitive as possible to those who still are still in the early stages of healing from their trauma on that night a year ago.”

Dr John Green, Clinical lead for Grenfell Health & Wellbeing service, said:

“The memorialisations at the Inquiry have been very powerful and emotional, but distressing for the families and others. I have been very impressed at the resilience people have shown in this painful process, and some have needed support at times. Media reporting needs to be mindful of retraumatisation so I’m pleased to support this initiative. It helps journalists do their job with less danger of retraumatising those already affected most.”

Dr Green has written more fully about this here:https://www.cnwl.nhs.uk/news/reporting-trauma-advi...

ENDS

The anniversary can be a time when intense feelings emerge. If you feel down, stressed, traumatised or bereaved we’re here to help. Our Outreach Team is here when and where you want; free, confidential help. Call Outreach on 020 8962 4393 (10am to 8pm).

We come to you. Need help in an emergency or out-of-hours call 0800 0234 650

www.grenfellwellbeing.com

NOTES TO EDITORS

Media queries for Healing Minds practitioners:

Mike Waddington, Central and North West London NHS Foundation Trust (CNWL)

07740 422873

mikewaddington@nhs.net

Media queries for the Diocese of London and Bishop of Kensington:

Diocese of London Media Team

020 7618 9106

dioceseoflondon@luther.co.uk


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Advice for dealing with press and social media

Published on: Thursday 31 May 2018

These guidance notes were originally produced in May 2017 and were re-published by CNWL on 26 March 2018. They are published here for general advice.

The Media: Advice for patients and families involved in traumatic events

We all know from experience that the press and social media will be interested in traumatic events and you may be approached yourself. Please remember that it is always up to you to decide if you want to participate or not.

In the middle of terrible events is never the best time to think things through so we’ve put this sheet together to give you a balanced view on dealing with the media.

The NHS has local media experts you can talk to if you want to do so; we are very experienced and can help you, whatever you decide to do.

The media will be interested in you and your family’s personal story and their questions are often about ‘how you feel.’

Truth is that people feel many things at times of stress and the media will concentrate on one aspect of your feelings – it is unlikely to be a fully rounded description of your experience.

On the other hand, we must recognise that the media have a responsibility to the public to report events quickly and to do so fairly and usually briefly. The journalist is not trying to catch you out but trying to get the best story possible.

So there are good reasons for speaking to the media and there are good reasons not to. It is your choice.

Reasons why:

  • It can help the public see and understand what has happened to you or your family
  • You might want to make an appeal for help
  • It can help you ask questions you feel need to be answered
  • It can allow you to pay tribute to people or services you found helpful
  • It can give you a ‘voice’ that others may benefit from
  • You will be given a broadly sympathetic platform.

Reasons why not:

  • You can say more than you intend when you are vulnerable, upset or angry
  • You can put other members of your family or friends in the spotlight which they don’t want, or you could accidentally pass-on confidential information about them
  • You can find recounting your experience very upsetting and find images of your upset being publicised which you may not like later
  • You might find that telling your story brings memories back to the surface; you can even relive the worst parts of them
  • Journalists' questions can seem very intrusive, and sometimes blunt, and you may find you react to that rather than what you intend
  • You may be unhappy about labels they give you,for example, being referred to as ‘victims’ in reports or other inaccuracies that bother you
  • You will lose any privacy (for yourself and others close to you) around the issue you speak about – and that can apply for a long time.

What to do:

  • Be realistic; be aware that the media is around
  • Don’t act on impulse; try to think about requests and prepare yourself if you decide to do them.
  • Take advice; do you know what your family’s wishes are?
  • Journalists want good, accurate and meaningful stories; they are not trying to catch you out, but it is their story about your story
  • Journalists will respect confidentiality but that needs to be agreed beforehand; live interviews make that very difficult; you’re only ‘off the record’ before you say something and they have acknowledged
  • If you feel you are being pestered just tell the journalist, firmly but politely, to stop.
  • If something is inaccurate you should point this out but it is unlikely corrections will be given the same publicity the original story had
  • If you agree to be interviewed they will usually arrange to pick you up for a studio interview, or they may want to come to your home – think about that
  • It is very unlikely you will be paid for pictures or interviews
  • Sometimes it is hard to move through a gathering of cameras; if there is no alternative it’s always best to walk through it with someone, as normally as possible, looking straight ahead, without commenting – don’t cover your face (as that draws attention to you).

We want to give you a balanced view but it is your choice.

Crisis and trauma: advice to staff about social media:

NHS staff use social media for personal and professional reasons - and that’s a good thing - but it is hard to distinguish between these identities at a time of major media interest; at such times what you intend to be a sympathetic, compassionate statement can turn into an unwanted media story about you, your colleagues and your patients.

Social media is always monitored by journalists who are looking for a story and you may find yourself in the wrong place at a journalist’s right time!

So here are some common sense reminders:

  • Be self-aware: if you are upset or traumatised by what you have seen and heard don’t use social media.
  • Be realistic: the media will be searching for stories at times of traumatic events; you could lead them onto something or draw attention to your area of work, which can then put your team under media scrutiny and pestering as it spreads as other journalists then call to check out stories
  • Be professional: you will see and hear things during your shifts that should always be regarded as confidential and spoken to you in a ‘safe place’ by injured and traumatised people
  • Staff know not to reveal any confidential information but be wary of accidentally identifying people in photos. Sometimes the police will also ask staff to avoid comments and statements that may interfere with a criminal investigation and that includes social media
  • Be aware of not accidentally revealing something about the incident which is not already in the public domain. Often in terror incidents the receiving hospitals are not named in the media straight away, so don’t post that you’ve had a busy shift dealing with victims, as this will confirm something which isn’t already known
  • Only post useful, factually accurate, information about where people can get help; especially if you are using an incident’s hashtag
  • Don’t respond to journalists’ tweets – they are seductive!
  • Never tweet or retweet rumours about what you have heard, especially from patients.
  • Avoid opinions about what you have seen or experienced, which can find their way into generalised stories about that hospital or Trust or the NHS in general
  • If you need to let family members know about you and what’s happening, be careful you don’t give them material to retweet – tell them what you need them to know, and that you will talk to them later.
  • Be honest: If you accidentally break these guidelines you should delete your post and report your action to your manager so they know you have acted responsibly.

Advice to young people involved in Traumatic events about social media

Everyone uses social media to tell people about experiences – what you've been through, what you’ve seen, offering support and comfort, how to help and this is all good – it keeps those who know you in the loop about where you are and how you’re feeling, and it can increase public knowledge and understanding about events, from real witnesses at the scene.

But it’s also true that other people will use your information for their own ends and when you’re in the heat of the moment you may say more than you intend or later regret.

So here’s some things to think about when you’ve been involved in a traumatic event.

Journalists who monitor social media can follow-up your posts and though that may sound attractive, it can also put your life into wider arenas which intrudes into your personal life or your family or your friends.

You can also attract trolls; people who draw the most negative conclusions they can, or question your motives that don’t exist or just be plainly unpleasant and abusive, often anonymously too; they can say things like you’re only doing something for money or to abuse the system and so on.

This is incredibly hurtful – which is what the sender intends – and it will upset you, or make you angry and that’s never the best time to think about what you tell.

It’s important to realise that the advantages of social media outweigh the disadvantages; you need to keep focussed on the advantages.

After an upsetting event try to stay off social media in case you say more than you intend because of what you experienced; messaging your story can keep you in the trauma; retelling your story can also bring back bad memories and you can even relive the trauma.

Your body will naturally help you recover but help yourself too by staying off it for a while or severely restricting it to immediate family and trusted friends, asking them to help you by not passing it on.

If you get abusive messages, don’t respond or reply but don’t ignore them – delete them and do what you can to block the sender from your feed. Consider reporting hateful and abusive messages to the police and service providers.

Tell a family member or a close trusted friend who’s a good listener, about it and how it made you feel.

Remember that the troller doesn’t know you, no matter how much they appear to; they are exploiting your vulnerability.

Stay in control of your own story – it belongs to you!


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Support details for the Grenfell Inquiry screening at Notting Hill Methodist Church, 30 May

Published on: Tuesday 29 May 2018

Following the news article about how we can support you during Phase 1 of the Grenfell Tower Inquiry we wanted to update you about provision at Notting Hill Methodist Church for today, 30 May.

If you attend the screening there will be onsite breathing exercises available from 11am to 4pm. The aim of the exercises is to reduce stress and anxiety.

In addition, the NHS Outreach team will be providing advice and support during the Phase 1 hearings of the Grenfell Tower Inquiry

The team members are easy to identify by their green t-shirts and will produce photo ID for anyone who wants to see it.

Counselling service Hestia will also be providing their services at the Inquiry as well.

As the purpose of this stage of the Inquiry is to commemorate the lives of those who died, it may be a stressful experience. If you feel you need some support, we are here to help.

Please remember that all of our usual services continue as normal. So if you have left the Inquiry or screening for the day and need to reach us you still have the following options:

  • The Outreach team can be contacted on 020 8962 4393 (seven days a week from 9am to 8pm)
  • For urgent health and wellbeing support, you can call 0800 0234 650, 24-hours-a-day, seven-days-a-week
  • Our walk-in service is available at The Curve, 10 Bard Road, from 10am to 8pm.
  • There is also an overnight service at Notting Hill Methodist Church which is open from 10pm to 8am every night.

Our Grenfell Health & Wellbeing Service offers support to help people if they feel traumatised, anxious, stressed, worried or are unable to sleep. You can self-refer online at www.grenfellwellbeing.com, call us for more information on 020 8637 6279, or email grenfell.wellbeingservice@nhs.net

You can also speak to your GP for help and advice.



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Support details for the Grenfell Inquiry screening at Notting Hill Methodist Church 24+25 May

Published on: Thursday 24 May 2018

Following the news article about how we can support you during Phase 1 of the Grenfell Tower Inquiry we wanted to update you about provision at Notting Hill Methodist Church for today and tomorrow, 24 and 25 May.

If you attend the screening there will be onsite breathing exercises available from 11am to 4pm on both days. The aim of the exercises is to reduce stress and anxiety.

We will update on provision for the remaining days of Phase 1 of the inquiry, next week.

In addition, the NHS Outreach team will be providing advice and support during the Phase 1 hearings of the Grenfell Tower Inquiry

The team members are easy to identify by their green t-shirts and will produce photo ID for anyone who wants to see it.

Counselling service Hestia will also be providing their services at the Inquiry as well.

As the purpose of this stage of the Inquiry is to commemorate the lives of those who died, it may be a stressful experience. If you feel you need some support, we are here to help.

Please remember that all of our usual services continue as normal. So if you have left the Inquiry or screening for the day and need to reach us you still have the following options:

  • The Outreach team can be contacted on 020 8962 4393 (seven days a week from 9am to 8pm)
  • For urgent health and wellbeing support, you can call 0800 0234 650, 24-hours-a-day, seven-days-a-week
  • Our walk-in service is available at The Curve, 10 Bard Road, from 10am to 8pm.
  • There is also an overnight service at Notting Hill Methodist Church which is open from 10pm to 8am every night.

Our Grenfell Health & Wellbeing Service offers support to help people if they feel traumatised, anxious, stressed, worried or are unable to sleep. You can self-refer online at www.grenfellwellbeing.com, call us for more information on 020 8637 6279, or email grenfell.wellbeingservice@nhs.net

You can also speak to your GP for help and advice.

Further information about how the NHS can support you can be found at www.grenfell.nhs.uk


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NHS support during Phase 1 of the Grenfell Tower Inquiry

Published on: Friday 18 May 2018

The NHS Outreach team will be providing advice and support during the Phase 1 hearings of the Grenfell Tower Inquiry. They will be based onsite at the Millennium Gloucester Hotel & Conference Centre and will also be providing support at the screenings of the Inquiry at Notting Hill Methodist Church.

The team members are easy to identify by their green t-shirts and will produce photo ID for anyone who wants to see it.

Counselling service Hestia will also be providing their services at the Inquiry as well.

As the purpose of this stage of the Inquiry is to commemorate the lives of those who died, it may be a stressful experience. If you feel you need some support, we are here to help.

Please remember that all of our usual services continue as normal. So if you have left the Inquiry or screening for the day and need to reach us you still have the following options:

  •  The Outreach team can be contacted on 020 8962 4393 (seven days a week from 9am to 8pm)
  •  For urgent health and wellbeing support, you can call 0800 0234 650, 24-hours-a-day, seven-days-a-week
  •  Our walk-in service is available at The Curve, 10 Bard Road, from 10am to 8pm.
  •  There is also an overnight service at Notting Hill Methodist Church which is open from 10pm to 8am every night.

Our Grenfell Health & Wellbeing Service offers support to help people if they feel traumatised, anxious, stressed, worried or are unable to sleep. You can self-refer online at www.grenfellwellbeing.com, call us for more information on 020 8637 6279, or email grenfell.wellbeingservice@nhs.net

You can also speak to your GP for help and advice.

Further information about how the NHS can support you can be found at www.grenfell.nhs.uk


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The latest Grenfell Tower Response briefing is now available

Published on: Tuesday 8 May 2018

Each month, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Wellbeing Day at Clement James, Thursday 26 April

Published on: Wednesday 25 April 2018

Come along to the Well-being Day to make sure you don’t miss out on free health checks with NHS Health Trainers.

You will also be able to find out more about health and well-being services in the local area and across the borough.

On the day you will be able to get head massages or Reiki therapy to help relieve stress and tension. You will also get to try out the Smoothie Bike.

Great tips to help you live a healthier and more active lifestyle will also be available.

The event is taking place at The Clement James Centre, 95 Sirdar Road, London, W11 4EQ on Thursday 26 April 2018 from 2pm to 4:30pm.


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Help shape our communications

Published on: Friday 13 April 2018

We are looking for people from the North Kensington community to join a working group who will review the communications channels and products that we have used since the Grenfell Tower fire. The aim is to make sure our communications are suitable to support the next phase of recovery and are developed with the community.

We want to have communications that are meaningful, delivered through the most appropriate channels and are complementary to the messages of our partner organisations.

The work involved will not take up too much time and you can choose how you want to be involved.

If you are interested in joining the group, contact Adrian Phelan, Communications Manager, West London CCG at: adrianphelan@nhs.net


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Easter activities, 30 March to 18 April

Published on: Tuesday 27 March 2018

Kensington and Chelsea Council has put together a range of fun activities during the Easter holidays for children, young people and families.

This brochure provides information on all of the activities available.

For the activities listed without a specific time, please contact the organisers directly for further information.

Those affected by the Grenfell Tower fire who need any extra support should raise this with their key worker or call Care for Grenfell on 020 7745 6414.


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Latest Grenfell Tower Response briefing now available

Published on: Tuesday 27 March 2018

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Some important information about Type 2 Diabetes

Published on: Friday 23 March 2018

The local NHS is running a number of health campaigns to support those affected by the Grenfell Tower fire. Our aim is to provide information and advice to former tower residents and other local residents to help them stay well.

For those living in hotels and temporary accommodation it may be difficult to maintain a healthy diet and get enough exercise but it is very important to do so, otherwise there is a risk of developing Type 2 Diabetes. The local NHS is launching a campaign to help residents recognise the diabetes risk factors and to promote healthy living. The campaign will also aim to promote the many existing resources available from the NHS to help those who are living with the condition.

Diabetes UK has developed an easy to use tool that can help you with checking symptoms. You can access it here.

You can also watch this video which explains a bit more about what it means to be at risk.

Look out for more information and resources about diabetes and healthy living over the coming weeks.


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Grenfell Tower Inquiry NHS support

Published on: Monday 19 March 2018

The procedural hearings of the Grenfell Tower Inquiry are taking place on 21 and 22 March at the Holborn Bars. It will also be streamed live at the Notting Hill Methodist Church. The NHS Outreach team will be on hand to offer support at both of these locations. The team will wear branded hooded tops so will be easy to identify. The usual offers of support will also still be available, including the daily walk-in service at The Curve, the overnight service at the Methodist Church and our Outreach and 24-hr helplines. For all of the contact details see this guide to support at the inquiry.


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Nowruz celebration at The Friends and Family Assistance Centre

Published on: Wednesday 14 March 2018

The NHS sends warmest greetings to everyone in the community, coming together to celebrate Nowrouz, the Persian New Year on Tuesday March 20 (at 4:15pm). This is the time that the Earth and the Sun align to start the new season, the beginning of Spring.

It's a cultural event celebrated from Old Persia throughout differing regions and countries, like Afghanistan and Kurdistan.

It's a time for family and friends to meet and greet each other, to celebrate the things that bind us together; and whilst visiting to talk we watch over each other, mindful that it will be a sad time for many of the bereaved as they remember their relatives and friends.

We thought it would be nice to support bereaved families to share this together and not be alone, so the NHS Outreach team has organised a meal on Monday 19 March, from 4pm to 7pm and all bereaved families who are celebrating Nourooz are invited. It's at the Friends and Family Assistance Centre, Fifth Floor, 17 Old Court Place, Lon-don, W8 4PL

There is another event for all Iranians in the community on Friday 23 March at The Curve from 5pm till 8pm.

Please remember that the NHS is here to help everyone, free of charge, with many ways to find the support you want.

  • You can call your GP
  • If you donft have a GP the NHS Outreach Team can help - call them on 020 8962 4393 from 8am in the morning to 8pm at night
  • Outreach also visit people in temporary accommodation, at community events and go door-to-door to check if people need help
  • The NHS, Hestia and Blenheim run a night support service from The Notting Hill Methodist Church, 240 Lancaster Road, every night, from 10pm at night to 8am in the morning.

More information in this leaflet.

The leaflet is also in Arabic and Farsi.

  • For emotional health and wellbeing support, and urgent mental health support, call 0800 0234 650. This telephone line is open 24-hours-a-day, seven-days-a-week.
  • Grenfell Health & Wellbeing Service offers you a range of psychological therapies and support to help you and your children feel better if they are traumatised, anxious, stressed, worried or unable to sleep. You can self-refer online or call us. There is always translators and interpreters and there are therapists who speak Arabic and Farsi.

You can refer yourself here or please call 020 8637 6279 9am to 5pm or email: grenfell.wellbeingservice@nhs.net



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Latest Grenfell Tower Response briefing now available

Published on: Monday 12 March 2018

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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North Kensington Recovery night service - new flyer available

Published on: Tuesday 6 March 2018

A new leaflet with all of the details of the night service provided by the NHS, Blenheim drug and alcohol serviceand support service Hestia is now available. Find out more and download the leaflet in English, Arabic or Farsi, here.


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Latest Grenfell Tower Response briefing now available

Published on: Monday 26 February 2018

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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NHS support during the Grenfell Tower Inquiry

Published on: Thursday 15 February 2018

The Grenfell Tower Inquiry is preparing for its evidence sessions.

Organisers have published the following information on the Inquiry website:

"The Inquiry is committed to ensuring all witnesses are able to give their evidence to the Inquiry and fully appreciates this may be a harrowing and traumatic experience. To help facilitate the process of evidence-taking, the Inquiry has published a protocol which details the approach it will take to support vulnerable witnesses. The Chairman has a wide discretion in making arrangements to ensure that those who are vulnerable or have special needs of any kind are able to give their evidence in the least distressing and most effective way."

When the Inquiry is in session the NHS will be on site to assist anyone who needs help. The Outreach Team will be at the hearing in Holborn and also at the live streaming event at the Notting Hill Methodist Church. The team are easy to identify by their green hoodies and will produce photo ID to anyone who wants to see it.

A reminder that if you need our support during the hearings there are a number of options available to you:

  • The Outreach team can be contacted by anyone on 020 8962 4393 (seven days a week from 9am to 8pm)
  • There is also the 24 hour helpline for emotional support, health and wellbeing support, and urgent mental health support, call 0800 0234 650; 24-hours-a-day, seven-days-a-week.
  • There is an overnight service at Notting Hill Methodist Church which is open from 10pm to 8am every night.
  • There is also a walk-in service from 10am to 8pm daily at The Curve, 10 Bard Road, London W10 6TP

You can also self refer for therapy online here or by calling 020 8637 6279.




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Latest Grenfell Tower Response briefing now available

Published on: Tuesday 13 February 2018

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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The CAMHS service for the North Kensington Community

Published on: Tuesday 6 February 2018

The NHS Grenfell Trauma Service for Child and Adolescent Mental Health Services (CAMHS) is a new service which has grown out of the existing local Parkside CAMHS service, in response to the huge and unprecedented need for support for the children and young people of the local community following the fire at Grenfell Tower in June.

On the day of the fire, a number of our CAMHS staff were available to people in the local area, helping out with practicalities and helping parents think about how to explain what happened at Grenfell Tower to their children at time when levels of distress were quite high. We shared a worksheet: “Supporting children after a frightening event” (https://www.cnwl.nhs.uk/wp-content/uploads/After_The_Event.pdf) and were available to help people deal with practical basic issues. Most of the NHS staff team lived or worked in the local area for a number of years and feel a strong sense of connection to people here.

Since the fire, Grenfell CAMHS service has seen over 200 young people up to December 2017.

There is a broad range of services available in the community for young people ranging from listening and counselling services, to leisure activities and art and drama therapy which allow young people an opportunity to express their feelings or distract themselves.

Things like massage, meditation or yoga might also help some young people to relax. The NHS however, offers specialist assessment and treatment for a range of specific conditions that might affect someone’s mental health and emotional wellbeing. Thing includes difficulties managing anger, anxiety, low mood, sleeping or eating difficulties and trauma. Treatments offered are based on research, which tells us ‘what works’, or what has been successful in reducing symptoms in other young people. Two of the treatments offered for trauma are trauma focused cognitive behavioural therapy (TF-CBT) and Eye Movement Desensitisation and Reprocessing (EMDR). You can read more about these treatments here:

EMDR helps children process distressing traumatic memories, to reduce their lingering influence and help clients to develop effective coping mechanisms. TF-CBT addresses traumatic experiences and helps children overcome the avoidance of their trauma-related memories, beliefs and feelings. This is done though gradual exposure work so that children can regain a sense of control over the trauma; this mean they will be able to think or talk about the trauma without feelings overwhelmed, and to remove the stigma or shame that might be associated with the trauma. The process might involve retelling and reprocessing details of the events which when repeated has been shown to reduce and extinguish the emotional and behavioural responses associated with the traumatic memory.

Tailoring a service for children

The NHS has expertise in helping people in distress and is accustomed to working across the week, 24 hours a day if needed. This approach was central to the Multisystemic Therapy (MST) intervention delivered by CNWL in previous years, and our team has used this evidenced-based model to transfer knowledge of ‘what works’ for young people.

We know that:

Young people might worry that they are ‘going crazy’. They are not. We have helped children, young people and their parents understand that following such a traumatic event, people will have a variety of responses, all of which are absolutely normal. The young people we are seeing are those who are:

  • Anxious
  • Worried
  • Not wanting to go to school
  • Feel angry for no particular reason
  • Feel hopeless or sad
  • Don’t want to be left alone
  • Have difficulty sleeping
  • Experiencing flashbacks

Why we are screening

To help us assess young people’s symptoms we can either ask children directly or, for younger children, ask their parents or carers questions which will help identify exactly what kind of help is needed. It’s a bit like a doctor asking you to describe your symptoms before giving you a prescription – we will ask about your symptoms before figuring out what will best help you.

Some young people are experiencing very understandable reactions to a devastating experience of trauma and loss. We know that there are really good therapies and strategies that we can give to children and families to help them to cope with those feelings.

Talking Helps

  • Young people can find it difficult to talk about their problems and so we make talking as easy as possible, and offer other ways of dealing with difficult emotions. This has led us to form close working partnerships with voluntary sector providers such as Place2Be, Child Bereavement UK and art therapy provision in schools and in the community. We speak to young people to help them figure out what works for them.
  • For some young people, their faith and culture has provided much support; others struggle to make sense of the tragedy.
  • There are other things that can help including a good diet and exercise. Our CAMHS and me website has links that young people might find interesting: . (See the CAMHS and Me website: http://camhs.cnwl.nhs.uk/young-people-adolescents/mental-health-tips-coping-strategies/.)

Being flexible

I received a call from a young person on Boxing Day who was telling me how much she was enjoying the Christmas break and that she didn’t want to be seen for an assessment the next day or talk about Grenfell during the festive period. This is understandable. For many young people, the summer holiday was marked by a tragedy and the Christmas break provided the first ‘stopping point’ to think about what has been happening to their family, friends and community. I told her this was fine we talked about the movies she had been watching. She asked to be seen at school in the New Year and we have arranged to meet at school at the end of the day.”

This marks a newly evolving face of CAMHS, aiming to do ever more outreach and be ever more flexible – we would like to meet children and young people at locations convenient to them, at times convenient to them and when they are ready – and that can take a few attempts and that’s okay!

Our team can work from school, from our base at St Charles’ Hospital or Parkside Clinic as well as range of community venues and hotels.

There is a huge amount of amazing work with children by community leaders, schools, GPs, children’s services and various charities and other organisations around the Grenfell area.

However, from children’s point of view, adults are usually who they turn to for help and guidance, and many of these adults are also in need of support. Young people have described seeing the distress of adults they know well, cry openly and easily. This is unusual for them to see; we often try to protect children from our most intense emotions and this serves as a reminder that Grenfell is not a trauma that has happened to a few individuals, this is a trauma that has affected an entire community.

What Next

Our job is to be here and support the community in their recovery. This means continuing the support to schools; undertaking even more screening this year and extending the screening programme to all schools in the borough. We hope to see you at the forthcoming schools’ events, where we will be present to answer any questions that young people and their parents or carers might have.

The NHS is here for everyone, at the heart of the community, which is what the NHS has always been about.

Dr Jai Shree Adhyaru, Counselling Psychologist (Team Lead, Grenfell Trauma Service for CAMHS)

Dr Sara Northey, Clinical Psychologist (Joint Clinical Lead, Grenfell Trauma Service for CAMHS)

The image, Teenage fashion 2009, colourfully dressed teenagers by the Southbank by Gary Knight has been reproduced under the terms of this licence


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The Grenfell overnight service at Notting Hill Methodist Church

Published on: Tuesday 30 January 2018

The Grenfell Overnight Service is a partnership between Hestia, Blenheim Drug and Alcohol Project and the NHS.

Staff from Hestia, Blenheim and the NHS are located every night at the Notting Hill Methodist Church from 10pm to 7am.

People just need to ring the door bell.

The service provides

  • Counselling with psycho-education and wellbeing assistance
  • Fast routes into any day service that may be required
  • Fast access to the CNWL Rapid Response team (which will have a designated Grenfell worker over the Christmas period).

Please remember that the Single Point of Access is open 24 hours a day, every day of the year, and NHS staff they will listen to you and help; please call 0800 0234 650.


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Latest Grenfell Tower Response briefing now available

Published on: Monday 29 January 2018

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Journey of Hope Wellbeing Retreat day on Saturday 27 January 2018

Published on: Friday 26 January 2018

Saturday 27 January 2018 is the Grenfell - Journey of Hope (JoH) Wellbeing Retreat day at The Second Half Centre, St Charles Centre for Wellbeing, Exmoor Street, London W10 6DZ, from 12pm to 4pm.

Emer O’Neil says, “Delighted to let you know that our next Wellbeing retreat day is just around the corner; Saturday 27 January at the Second Half Centre at St Charles.

Having listened to the great feedback from previous sessions, we’re making a few changes.

We're starting later, so we will be running from 12pm to 4pm.

We're bringing on Emily, Kiera, and Fred, our own JoH massage therapists for back, neck and shoulder massages (from a massage table and a massage chair). People can book their time on arrival.

Shanie, our yoga tutor is back by popular demand, as is Mieke our breathing tutor, and Nour on mindfulness.

There’s hot and healthy soup for lunch.

We're hoping that people will join us for the whole session, and get to try out all of the resilience building techniques and to keep building our peer network.

So, we’re asking the Grenfell NHS Team staff to invite people who you think will benefit. We're really excited about the day, and will be running more events over the next few weeks.”

Download the flyer (opens PDF) to find out more. Bookings can be made by emailing emer@journeyofhope.uk or texting 07377 718926.


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Did you know you can self-refer for therapy?

Published on: Tuesday 23 January 2018

There is a free and confidential NHS service for children and adults who were affected by the Grenfell Tower fire. It provides a range of psychological therapies and support to help you feel better if you or your children are feeling traumatised, unable to sleep, having memories or pictures of the event unexpectedly popping into your mind, or feeling anxious, stressed or worried. You can self refer here.


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Download our new app today

Published on: Thursday 18 January 2018

The NHS has produced an app for those affected by the Grenfell Tower fire.The app, called ‘North Kensington Health response’ contains all of the information published on this response website in a format that’s easy to access on the go or when you want to find health information quickly. To download the app, search for North Kensington NHS Response in the Apple or Google Play stores. If you have any feedback on the app, we'd like to hear from you.

Send your feedback to grenfell.response@nhs.net


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Latest Grenfell Tower Response briefing now available

Published on: Monday 15 January 2018

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net




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Response booklet translations and easy read version now available

Published on: Tuesday 9 January 2018

The content of our response booklet which details how the NHS can help following the Grenfell Tower fire is now available in a number of different languages and in easy read format.

You can find the translations in our Publications pages here.

If you require the content to be translated into another language, send the details in an email to grenfell.response@nhs.net


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Read the latest Grenfell response briefing

Published on: Monday 8 January 2018

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Tips for helping yourself to stay well

Published on: Thursday 4 January 2018

You should contact the NHS if you are experiencing signs of trauma. However, if you don’t feel ready to do so, there are things you can do yourself that are clinically proven to ease the symptoms.

Breathe and count

If you find yourself panicking or having a flashback, try to focus on breathing in, breathing out, and then counting to five. Some people find that counting objects – for example, counting every object you can see that is red – can also be very soothing.

Learn your triggers

Sounds, sights and smells are common triggers for your brain when it is processing a trauma. Keeping a diary of how you feel may allow you to spot patterns, and identify in advance things that are likely to trigger panic or upset. If you spot these signs early, it can become easier to cope with them. For example, you may realise that walking past a particular spot regularly ends up with you losing concentration, becoming anxious, or reliving the fire as if it is happening again right now. If you are prepared for these feelings you may be able to make your symptoms less overwhelming.

Ground yourself

People who experience trauma have lots of different ways to ground themselves. Some people carry a familiar object, or focus on a nearby object that keeps their mind in the present. It can be as simple as a piece of jewellery, a watch, a key ring, a pen, or a ‘fidget spinner.’ Give yourself permission to care for your own needs. Take time to watch your favourite film, listen to familiar music, read a comforting book, comic or magazine, and remind yourself that you are safe now.


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Latest Grenfell Tower Response briefing now available

Published on: Tuesday 2 January 2018

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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What to do if you think someone is at risk of suicide

Published on: Friday 22 December 2017

[The Samaritans are always available to call confidentially and free on 116 123].

Lots of people find that they need extra emotional support at Christmas. Dr John Green, Central and North West London NHS Foundation Trust (CNWL)’s Chief Psychologist and Clinical Director for Grenfell NHS, said, “It's entirely understandable that people are concerned and need to know that help is available if they, or someone else, needs it over the Christmas period.

"We will be here this Christmas and New Year, as always. But we would like to ask people in the community to help us to help anyone in need of our services this Christmas. Please look out for each other, for family, friends and neighbours; and if you’re worried about someone talk to them; as the Samaritans say, small talk saves lives and a kind word can often make all the difference."

You should seek help if you notice the following in yourself or someone you know:

  • Changes in behaviour
  • Withdrawal
  • Appearing preoccupied or worried
  • Changes in sleep patterns
  • Saying worrying things.

The Samaritans produced a useful video as part of their suicide prevention campaign, Small Talk Saves Lives.

For emotional support, health and wellbeing support, and urgent mental health support, you can call 0800 0234 650. This telephone line is open 24-hours-a-day, seven-days-a-week.


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Arrangements for services over Christmas and New Year

Published on: Friday 22 December 2017

Arrangements for services over Christmas and New Year

Over the Christmas and New Year period, GP practices will be open as normal except on the bank holidays, 25 and 26 December 2017 and 1 January 2018.

The urgent care services at St Charles’ Hospital, St Mary’s Hospital and at Chelsea and Westminster will run as usual including on bank holidays.

The extended hours hubs will be open from 9am to 1pm on bank holidays. These can be accessed by calling 111.

North Kensington health response support

Central and North West London NHS Foundations Trust’s (CNWL) services will continue daily throughout the Christmas and New Year holidays.

You can avail of their services 24 hours a day by calling 0800 0234 650.

The Outreach team will be available every day at St Charles’ Hospital, Exmoor Street, London W10 6DZ and can be called direct on 020 8962 4393. There will be an additional outreach presence at The Curve, 10 Bard Road, London W10 6TP on the days that it is open. The Curve will be closed on 23, 24 30 and 31 December.

The night time service will continue as usual at Notting Hill Methodist Church, 240 Lancaster Road, London W11 6TP from 10pm to 8am daily except over night 25-26 December and 31 December to 1 January 2018 when it will be open from 1am to 8am.


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First meeting of the North Kensington Multi-Agency Forum

Published on: Thursday 21 December 2017

The first meeting of the North Kensington Multi-Agency Forum took place on Tuesday 19 December. The meeting was attended by representatives from ten voluntary and community sector organisations from across North Kensington. Also in attendance were representatives from West London CCG, Central and North West London NHS Foundation Trust and the Royal Borough of Kensington and Chelsea. Up for discussion were the aims and purpose of the forum and the current provision of voluntary and community services across North Kensington following the Grenfell Tower fire.

The minutes from the meeting will be available on this website in January 2018.

The Forum will be meeting monthly with the next meeting taking place on Monday 22 January 2018.


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Updated response booklet - tell us what you think

Published on: Tuesday 19 December 2017

We recently launched a response booklet containing information about the ways the NHS can help the North Kensington community following the Grenfell Tower fire. We listened to feedback and made some updates. You will find the updated version here. If you have any further feedback on the booklet, send an email to grenfell.response@nhs.net


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Latest Grenfell Tower Response briefing now available

Published on: Monday 18 December 2017

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Bringing to your attention: Filming for Grenfell artwork

Published on: Friday 15 December 2017

We have been told that Steve McQueen will be filming Grenfell Tower using a helicopter on Monday 18 December 2017, about four times between 9am and 6pm, for up to an hour each time and maybe longer on the last time.

He will record video of the tower from a helicopter, before it is covered. They say all filming will be done with the respect for the community and those who lost their lives. No one will be filmed and it will not be broadcast on TV.

The say, "This is not a commercial project and will not be sold. It is self-funded by Steve and will be shown in a museum where anyone including the community can go and see it. It will not be shown for at least two years."

NHS staff and neighbourhood safer teams will be around if you don't want to be alone on the day, at the Notting Hill Methodist Church from 9am to 6pm where there will be teas and coffees.

If you have a question about Steve McQueen's project please call Clare Morris on 07929 982 684 or Pinky Ghundale on 07956 363 284. You can also email contact@grenfelltower.memorial or visit the website http://grenfelltower.memorial


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Winter activities for children, young people and families

Published on: Wednesday 13 December 2017

The Royal Borough of Kensington and Chelsea has put together a brochure listing the range of activities on offer during the winter holidays for children, young people and families. Activities include ice skating, dancing, football, cake making and Christmas and New Year fun. There is lots of important information for those affected by the Grenfell Tower fire including what’s on offer at The Curve at Christmas.

You can view the brochure here.



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Christmas pharmacy opening times now available

Published on: Tuesday 12 December 2017

The Christmas pharmacy opening times for Hammersmith & Fulham, Kensington & Chelsea and Westminster can be viewed here.

You will need to zoom in via your browser to view the file.

If you would like this file in large print or another format, email grenfell.response@nhs.net.


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Latest Grenfell Tower Response briefing now available

Published on: Monday 11 December 2017

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Statement from Robyn Doran, CNWL Chief Operating Officer, and Mona Hayat, Director of North Kensington Recovery, West London Clinical Commissioning Group, after Grenfell Recovery Scrutiny Meeting, Tuesday 5 December

Published on: Wednesday 6 December 2017

This was a very thorough meeting where questions were asked of us and our colleagues about the NHS’s part in the Grenfell recovery for about three hours. It is quite right that this degree of scrutiny is performed.

We emphasised our ongoing commitment to engage with and involve the local community in shaping our services and were pleased to give some of our time to Angels for Grenfell, one of the local community groups who will help us foster improvement.

We listened to many stories and experiences, many painful memories and sometimes poor service for which we apologised directly to those who raised them and to the community listening in the audience. We heard that we need to do better for some people – from being more flexible in how we provide a service, to the very words staff use in conversations and in material.

We saw a number of people after the meeting to gather details of cases to find solutions for them.

We have done much good in this community but we never forget that every person and every family must receive the service they need for them, as they are and where they are.

We were pleased to hear some of the participants – from the community and councillors - saying that the NHS had listened and changed; we will keep doing so.

We were able to say more about services over the Christmas period (details will be available from the Royal Borough of Kensington and Chelsea (RBKC) after consultation with Grenfell United), that the overnight services remains at Notting Hill Methodist Church (with access to NHS Rapid response) and support for school children.

Every single member of our teams are mindful of Councillor Weale’s comments about the future and worries about suicide over and after the Christmas holidays. We will be saying more about services available – through the NHS and also through the community sector – especially Journey of Hope – and will work as closely as we can with all the volunteers to be vigilant for each other and to know what to do if you face this situation.

Our thanks to Councillor Robert Thompson, the Chair of the Committee, for the opportunity to address them and the community.

You can watch the whole Scrutiny Committee meeting live at www.facebook.com/grenfellspeaks


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NHS representatives to speak at the Grenfell Scrutiny Committee meeting on Tuesday 5 December

Published on: Monday 4 December 2017

The Royal Borough of Kensington and Chelsea Grenfell Response Scrutiny Committee, chaired by Councillor Robert Thompson, will next meet on Tuesday 5 December 2017 at 6:30pm at Notting Hill Methodist Church, 240 Lancaster Road, London W11 4AH.

There will be a focus on the health response and offer. NHS West London Clinical Commissioning Group (CCG) and Central and North West London Foundation NHS Trust (CNWL) will be speaking.

The meeting will be broadcast live on the internet at www.facebook.com/Grenfellspeaks


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Latest Grenfell Tower Response briefing now available

Published on: Monday 4 December 2017

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Useful breathing exercises – video demonstration

Published on: Friday 1 December 2017

We have produced a video demonstrating the ‘five breaths breathing technique’ which is a a way to control stress from your own home or in another setting comfortable for you. You can see an introduction to the video here or the full video here.

Don't forget there is lots of information on emotional health and wellbeing on this site. Click here for more.


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We are holding our second health event of the week at Henry Dickens Centre this evening - come down

Published on: Thursday 30 November 2017

Following a very pleasant morning meeting local residents at Notting Hill Methodist Church a reminder that we are holding another event on Thursday 30 November from 5.30pm to 8pm at Henry Dickens Centre 104 St. Anns Rd, London W11 4BU

We are providing a safe, protected space for you to receive support and information from NHS professionals and other local community organisations. Hot food and drink will be served.

You can also get a relaxing chair massage, take part in breathing exercises and learn some useful tips for coping after an incident like the Grenfell Tower fire.

Note, the free flu vaccination will be available at the event to help you stay well through winter.

Email grenfell.response@nhs.net for more information.


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Latest Grenfell Tower Response briefing now available

Published on: Monday 27 November 2017

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Important support information available now in our new response leaflet

Published on: Friday 24 November 2017

We have launched a new leaflet, 'North Kensington health response: How the NHS can help following the Grenfell Tower fire'.

The leaflet describes all of the support available from the NHS and includes the contact details you need should you require our services urgently or in non-urgent settings.

The leaflet will be available in your local GP surgery as well and will have a pop-out card with important information that you can keep with you at all times.

You can view the leaflet electronically here.

If you have any feedback on the leaflet you can send it to grenfell.response@nhs.net or discuss it with you GP.


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Latest Grenfell Tower Response briefing now available

Published on: Monday 20 November 2017

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Latest Grenfell Tower Response briefing now available

Published on: Monday 13 November 2017

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Save the date – two NHS events in November for North Kensington residents

Published on: Friday 10 November 2017

Your local NHS is holding two events at the end of November for those affected by the Grenfell Tower fire.

We are providing a safe, protected space for you to receive support and information from NHS professionals and other local community organisations. Hot food and drink will be served.

You can also get a relaxing chair massage, take part in breathing exercises and learn some useful tips for coping after an incident like the Grenfell Tower fire.

The events are taking place at the following venues:

  • Monday 27 November, 11.30am to 2pm at Notting Hill Methodist Church, 240 Lancaster Road, London W11 4AY
  • Thursday 30 November, 5.30pm to 8pm at Henry Dickens Centre 104 St. Anns Rd, London W11 4BU

Note, the free flu vaccination will be available at the events to help you stay well through winter.

Email grenfell.response@nhs.net for more information.


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Local MP calls for those affected by the Grenfell Tower fire to get their free flu jab

Published on: Monday 6 November 2017

Kensington MP, Emma Dent Coad is calling on those affected by the Grenfell Tower fire to take the opportunity to get the free flu jab now on offer. It follows the NHS's decision to extend the free annual flu vaccination to all former Grenfell Tower residents and those from the surrounding neighbourhood.

Emma Dent Coad MP receiving her flu jab recently

All local surgeries and pharmacies can provide the vaccination. Housebound or hotel-based patients should contact their GP surgery or outreach worker to assist in arranging it.

Emma who had pneumonia two years ago which has left her vulnerable, and with asthma, said: “I’ve had the flu jab myself as it helps to protect me and those around me. So I would encourage everyone affected by the Grenfell Tower Fire to get the flu jab as well."

The flu vaccination is usually free for those at risk from the virus including pregnant women and people suffering from an underlying health condition like Chronic obstructive pulmonary disease (COPD), asthma, diabetes, heart or kidney disease, or after a stroke. Flu on top of health conditions like these can easily develop into something very serious.

The free flu jab will be available at two events we are holding at the end of the month for the local community. See the details here.

See other sections of this site for more services available in the North Kensington area.


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Expressions of interest sought - New forum to support North Kensington community groups

Published on: Friday 3 November 2017

Following the fire at Grenfell, a number of new community groups have formed with the benevolent motive of supporting local residents. Some of the groups – many of whom are self-governing – operate quietly in the background, while others are coming forward with new proposals and seeking support.

West London CCG wants to make sure these groups have their proposals fairly considered by the organisations who can take them forward.

To achieve this we want to form a new multi-agency forum made up of senior leaders from North Kensington organisations who can assess the appropriateness of new proposals presented. The forum will be key in the co-design of the model of care being developed to support those affected by the fire. It will act as a sounding board for future service developments whilst being a place to receive and discuss feedback.

We want to make sure proposals are sustainable and complement current provision. They could be measured against:

  • Quality Assurance
  • Effective service delivery
  • Appropriate capacity building
  • Justice, truth and reconciliation
  • Value for money
  • Information sharing.

It is envisaged that the forum will help prevent duplication, and through the knowledge, experience and skills in working with local communities across North Kensington will be able to offer support to new groups and organisations who may lack resource or capacity.

We are seeking expressions of interest from organisations who would like to provide representation for this forum. Forum members will need to be able to provide evidence of the following:

  • That they are constituted as a voluntary/community group, charity or social enterprise and has a constitution or set of rules
  • That they have understanding of and clear policies in relation to safeguarding and equality
  • That they can demonstrate their experience of working with local communities across North Kensington and provide examples of this
  • That they have a minimum of three years' experience in working with local communities in North Kensington
  • That they have details of the skills and experience or the organisation e.g. mental health, and can set out how they work with local communities

If you are interested in finding out more about the forum or being a part of it, contact Alison Kirk at Alison.Kirk@nw.london.nhs.uk by Wednesday 15 November 2017





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Advice to read ahead of bonfire night on Sunday 5 November

Published on: Thursday 2 November 2017

Sunday 5 November is Guy Fawkes’ night where traditionally there are bonfires and fireworks. It is possible that celebrations could last all weekend.

If you were affected by the Grenfell Tower Fire, you may find this period difficult as it could revive traumatic, frightening memories.

If you find yourself suffering a panic attack, remember they are frightening but they are not dangerous. An attack won't cause you any physical harm, and it's unlikely that you'll be admitted to hospital if it happens. Things to remember are:

  • stay where you are, if possible
  • breathe slowly and deeply
  • remind yourself that the attack will pass
  • focus on positive, peaceful and relaxing images
  • remember it isn't life threatening.

If you find it particularly difficult you can phone our 24 hour service on 0800 0234 650. There are trained people there who can talk to you and help you through it.

We are running a service around Grenfell Tower on Sunday 5 November from 10am to 11pm. We’re at The Curve until it closes at 6pm and have a roaming team of senior staff and therapists as well. This team was out and about on Halloween and we received positive feedback from residents. If required, you can also call our Outreach team on the day on 020 8962 4393.

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Come and meet your local NHS in November

Published on: Monday 30 October 2017

Your local NHS is holding two events at the end of November for those affected by the Grenfell Tower fire.

We are inviting residents to come and find out more about the health and wellbeing services in the area and to meet some of the people delivering those services.

We are offering a safe, comfortable and informal space for a chat, cup of tea and a bite to eat. Hot food will be available.

You can also get a relaxing chair massage, take part in breathing exercises and learn some useful tips for coping after an incident like the Grenfell Tower fire.

The events are taking place at the following venues:

  • Monday 27 November, 11.30am to 2pm at Notting Hill Methodist Church, 240 Lancaster Road, London W11 4AY
  • Thursday 30 November, 5.30pm to 8pm at Henry Dickens Centre 104 St. Anns Rd, London W11 4BU

Note, the free flu vaccination will be available at the events to help you stay well through winter.

Email grenfell.response@nhs.net for more information.


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Latest Grenfell Tower Response briefing now available

Published on: Friday 27 October 2017

Each week, we write a briefing with updates on what the NHS is doing in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Important information if you are having problems with your breathing

Published on: Tuesday 24 October 2017

If you have been affected by the fire at Grenfell Tower and are having problems with your breathing, whether from an existing physical condition, or from stress or anxiety, you will have fast track access to a new specialist respiratory clinic. You must be referred to the clinic by your GP.

The risk to your health from air pollution around the Grenfell Tower site remains low but you should speak to your GP if you have any concerns about your health following the fire.

You can read the latest Public Health advice on air pollution around the site here.


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Latest Grenfell Tower Response briefing now available

Published on: Friday 20 October 2017

Each week, we write a briefing with updates on what the NHS is doing in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Winter is coming. Have you arranged your free Flu vaccination?

Published on: Tuesday 17 October 2017

In addition to existing at risk groups, NHS West London CCG is extending the free annual flu vaccination to all former Grenfell Tower residents and those from the surrounding neighbourhood.

All local surgeries or pharmacies can provide the vaccination. Housebound or hotel-based patients should contact their GP surgery or outreach worker to assist in arranging it.

Broadcaster Sir Trevor McDonald is supporting the NHS in encouraging everyone to have the flu jab. He visited the Feltham Centre for Health in Hounslow, West London, to have his and encourage others to have theirs.

WATCH VIDEO

“I’ve agreed to be photographed having my flu jab today because my GP has advised me that it helps to protect not just myself, but the people around me,” said Sir Trevor.

The flu vaccination is also free for other people at risk from the flu including pregnant women and people suffering from an underlying health condition like COPD, asthma, diabetes, heart or kidney disease, or after a stroke. Flu on top of health conditions like these can easily develop into something very serious.

Speak to your GP as soon as possible to arrange yours



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Read the latest respiratory information published in 'Frequently Asked Questions'

Published on: Tuesday 17 October 2017

Since the fire in Grenfell Tower in June we have collated questions and responses on respiratory matters. These are now published in our FAQ section. They start from question 5.

Remember if you have any concerns about your own respiratory health, contact your GP.


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Latest Grenfell Tower Response briefing now available

Published on: Monday 16 October 2017

Each week, we together a briefing with updates about what the NHS is doing in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Extended GP services in West London - important details

Published on: Thursday 12 October 2017

Residents across West London now have access to GP and practice nurse appointments from 6pm-9pm, Monday to Friday and from 8am-8pm on Saturday, Sunday and Bank Holidays.

These new extended hours are in addition to existing GP services, meaning that residents can now access primary care services seven days a week, through their own GP practice and from:

Violet Melchett Clinic Integrated Care Centre
30 Flood Walk
London
SW3 5RR

St Charles Centre for Health and Wellbeing Integrated Care Centre
Exmoor Street
London
W10 6DZ

Patients can access these extended access appointments by calling their GP practice to book an appointment or by calling NHS 111 when their own practice is closed. Urgent Care Centres (UCC) and A&E departments will also be able to direct patients to the service at the weekends, where clinically appropriate. Work is underway to enable UCCs to directly book appointments for people who do not require emergency care.

It is hoped that these additional GP appointments will help to relieve pressure on hospital emergency departments and UCCs as well as provide more convenient access to routine general practice for patients.

Click here to read the flyer.


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Take time to talk - Grenfell Health and Wellbeing Service

Published on: Wednesday 11 October 2017

Grenfell Health and Wellbeing Service is a free and confidential NHS service for children and adults who were affected by the Grenfell Tower fire. They provide a range of psychological therapies and support to help you feel better if you or your children are feeling traumatised, unable to sleep, having memories or pictures of the event unexpectedly popping into your mind, or feeling anxious, stressed or worried. You can self refer here.

See more on the Take time to talk website


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Latest NHS Grenfell Tower response briefing now available

Published on: Monday 9 October 2017

Each week, the NHS puts together a briefing with updates about what the NHS is doing in North Kensington following the fire at Grenfell Tower.

The briefing will now be available each week from this website.

The latest edition can be viewed here.

Look out for previous editions of the briefing which will be published on the website shortly.


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Thank you for coming to our health support event

Published on: Wednesday 4 October 2017

We want to say a big thank you to everyone who came to our health support event at Notting Hill Methodist Church this week. It was nice to see our health professionals and community support organisations engaging with the many local people who took the time to come to see us.

Staff who organised the event really felt the benefit of hearing first-hand accounts of the experiences of local residents and have noted comments and concerns to help plan future work around Grenfell.

The NHS is here for you now and for the future. This website will regularly update with new content. If you have any feedback or would like to contact us about any other matters, use our Get in touch page.


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Come to our support event at Notting Hill Methodist Church today at 3.30pm

Published on: Monday 2 October 2017

Your local NHS is holding an event for the North Kensington community to provide a safe, protected space to receive support, information and signposting to local services.

Hot food and drink will be available and there will also be head and chair massages and breathing exercise sessions.

Other local community organisations will also be in attendance to show what emotional and physical wellbeing support is available.

The event will take place at the Notting Hill Methodist Church, 240 Lancaster Road, London W11 4AH today from 3.30pm to 6.00pm

We look forward to welcoming you.

For further information email grenfell.response@nhs.net


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Coping with stress leaflet – new translations available

Published on: Friday 22 September 2017

We have just published our leaflet Coping with stress following a major incident in the following languages:

  • French
  • Hindi
  • Hungarian
  • Italian
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Spanish
  • Tagalog

The translated leaflets can be found in the Publications section of our website


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Walk in service at The Curve

Published on: Friday 1 September 2017

We run a walk in service at The Curve, 4 Bard Road, W10 6TP from 10am until 8pm every day.

We are also knocking on doors to visit people at home and in temporary accommodation. If you or anyone you know is worried about their emotional wellbeing you can call us on 0800 0234 650. The line is open 24 hours a day.

For more information contact: grenfell.response@nhs.net.


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Health outreach pop up clinics and mental health training sessions

Published on: Friday 1 September 2017

We are offering regular pop up clinics for adults and children and mental health training sessions. The mental health training sessions offer residents ongoing training for emotional wellbeing, this includes:

  • Mental health first aid
  • Bereavement sessions
  • Signs of post-traumatic stress and symptom groups

The details of the pop up clinics and mental health training sessions are below:


Every Monday

Venue: Rugby Portobello Trust, 221 Walmer Road, London W11 4EY

Time: Morning: Mother and baby drop-in. Afternoon: Pop- up for anyone


Every Tuesday

Venue: The Clement James Centre 95, Sirdar Road, London W11 4EQ

Time: 3pm to 7pm


Every Wednesday

Venue: Kensington Leisure Centre, Silchester Road, London W10 6EX

Time: 4pm to 8pm


Every Wednesday

Venue: Latymer Community Church, 116 Bramley Road, London W10 6SU

Time: 4pm to 8pm


Every Friday

Venue: The Muslim Cultural Heritage Centre, 244 Acklam Road, London W10 5YG

Time: 4pm to 8pm


Every Saturday

Venue: Maxilla Community Space, 4 Maxilla Walk, London W10 6NQ

Time: 4pm to 8pm


Every Sunday

Venue: Westway Sports and Fitness, 1 Walmer Road, London W10 6RP

Time: 4pm to 8pm


If you or anyone you know is worried about their emotional wellbeing you can call us on 0800 0234 650. The line is open 24 hours a day.

For more information contact: grenfell.response@nhs.net.


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