Covid-19 NHS services in North Kensington

Published on: Saturday 14 November 2020

Further to Boris Johnson's announcement on the 4 January we are now in a national lockdown. This means you should stay at home and only leave the house for essential reasons.

The services available in North Kensington have adapted and continue to operate to see residents since the outbreak of coronavirus, below is an update for each NHS service.

Protecting yourself and your family
The health of the local community is of the utmost importance. Please ensure you and your household are protecting yourselves and others by following the guidance regarding social distancing, self-isolation and testing. If you think you have coronavirus please follow the guidance below.

Getting help
If you have any questions about what support is available, you can call the Covid Hub Monday to Friday between 9am and 6pm; Saturday and Sunday between 10am and 4pm on 020 7361 4326 or by emailing

You can also read what is available in your borough in RBKC's COVID-19 advice and support handbook

There's also help available at the Family Information Service

Service Updates
Below is an outline of services available in North Kensington available to print here.

Local NHS service

Service update

Coronavirus guidance

If you have any symptoms of coronavirus (a new continuous cough, a high temperature, or a loss of/change in taste or smell) get tested. You can book a free test at

If you aren’t online you can also call the helpline 119. You can also speak to someone in another language on this number.

The nearest walk in testing centre to North Kensington is Harlesden Community Gardens - Challenge Close, Harlesden, NW10 4BF. You must book an appointment and can call them direct on 020 8937 4440 between 9am-5pm.

If your condition gets worse, call 111 or your GP.
In an emergency call 999.

GP appointments

GP practices now offer telephone, video and face to face consultations depending on the patient and the health concern.

All patients will receive a telephone call back in the first instance before they are called into the practice to ensure the safety of all of our patients and minimise risk where possible.

Extended GP appointments – for those affected by Grenfell

GPs still offer extended appointments you can call your practice reception to arrange this.

Enhanced Health Checks

Enhanced health checks are available from your GP, you can book an appointment with your practice reception.

Grenfell Health and Wellbeing Service

The Grenfell Health and Wellbeing service is running as normal.

Face to face appointments are still being offered and telephone support can be provided where face to face contact is not available or advisable.

To talk about your wellbeing or someone else's you can access the following services:

8am-8pm Monday to Friday, weekends 9am-8pm - call the Grenfell Health and Wellbeing Service on 020 8637 6279 or by e-mail

Out of hours - 8pm to 8am adults should call the NHS Single Point of Access for Adult Mental Health and the Grenfell Support line on 0800 0234 650 or e-mail If a child or a young person up to the age of 18 years of age needs help or anyone else has a concern they should call the CAMHS Gateway Service on 020 3028 8475.

Charity and voluntary services

In Kensington & Chelsea there is a Covid-19 hub for clinically extremely vulnerable people (formally shielding), available by telephone on 020 7361 4326 or email The Covid-19 Hub operating hours are: Mon-Fri 9am-6pmSat and Sun 10am-4pm.

If you have any questions about what support is available, you can call the Covid Hub Monday to Friday between 9am and 6pm; Saturday and Sunday between 10am and 4pm on 020 7361 4326 or by emailing

Dedicated Service

All survivors and bereaved have been allocated a nominated Dedicated Service health worker. Please call them directly if you need help, if you do not know who your Dedicated Service health worker is, please use the following options below:

Monday to Thursday, 8am to 8pm and Friday 8am to 5pm call 020 8637 6279. 

Fridays 5pm to 8pm, and weekends, 8am to 8pm call 020 8962 4393.

Overnight from 8pm call 0800 0234 650.

Co-ordinated care service for over 65s

Patients will continue to have contact via their case manager or Health and social care assistant via telephone, video call and when needed, a face to face appointment.