NHS response to COVID-19 in North Kensington

Published on: Friday 20 March 2020

UPDATED: 28 May 2020

The health of our local communities is of the utmost importance at this current time and we advise people to continue to follow the latest health advice at www.nhs.uk.

Please ensure you and your household are protecting yourselves and others by following the guidance regarding social distancing and self-isolation and only making essential journeys. Please also consider neighbours who may be vulnerable.

For information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service or on how to ask for a test to check if you or someone you live with has coronavirus, visit www.nhs.uk/conditions/coronavirus-covid-19/testing-for-coronavirus/

If you are struggling to get the essentials you need or at home, there's help. Read what is available in your borough in RBKC's COVID-19 advice and support handbook

There's also help available at the Family Information Service

For information and advice on volunteering to support the Covid-19 community response you can contact the Volunteer Centre Kensington & Chelsea or register to volunteer here.


Below is an outline of temporary changes to services available in North Kensington until further notice, also available to print here.

Local NHS service


Corona virus (COVID-19)

If you have think you have symptoms of corona virus do not go to a GP, pharmacy or hospital.

Visit www.111.nhs.uk/covid-19 for guidance or call NHS111 or your GP practice.

GP appointments

GP practices are now offering appointments over the phone instead of face to face appointments; speak to your practice reception for more information.


Extended GP appointments – for those affected by Grenfell

GPs can still offer extended appointments via phone at this time, call your practice reception to arrange.

Enhanced Health Checks – delivered by GPs at your practice

Enhanced health checks by GP practices can be offered over the telephone now, or they can refer to a local GP who can provide them.

Enhanced Health Checks – delivered by the Enhance community service

Enhanced health checks are being delivered by

Enhance but only over the phone.

The physical testing elements of an Enhances health check (blood pressure check, spirometery test) will be carried out at a later date and you will be called back for these tests.

Call the Enhance service on 020 3434 2500.

Grenfell Health and Wellbeing Service

Grenfell Health and Wellbeing service is running appointments as normal.

However, face to face appointments are only being offered where an alternative is not possible at the current time.

To talk about your wellbeing or someone else's you can access the following services:

·         8am-8pm Monday to Friday, weekends 9am-8pm - call the Grenfell Health and Wellbeing Service on 020 8637 6279 or by e-mail Grenfell.wellbeingservice@nhs.net.

·         Out of hours - 8pm to 8am adults should call the NHS Single Point of Access for Adult Mental Health and the Grenfell Support line on 0800 0234 650 or e-mail cnw-tr.SPA@nhs.net. If a child or a young person up to the age of 18 years of age needs help or anyone else has a concern they should call the CAMHS Gateway Service on 020 3028 8475.

Charity and voluntary sector

The majority of services that were group or face to face have changed to telephone calls for their existing membership.

Plans are underway for older adults and other vulnerable people that are self-isolating to receive food/essentials and welfare calls.

For information and advice on volunteering to support the Covid-19 community response you can contact the Volunteer Centre Kensington & Chelsea or register to volunteer here.

Dedicated Service

The Dedicated Service will continue to support the survivors and bereaved and both the NHS and RBKC Dedicated Service staff are proactively checking their caseloads.

To contact the NHS Dedicated Service, telephone:

020 7938 8629.

My Care My Way

Co-ordinated care service for over 65s www.mycaremyway.co.uk

Patients will continue to have contact via their case manager or Health and social care assistant via telephone, where required face to face will be arranged if clinically required.

Contact your individual case manager or your GP practice reception.