Cultural Competence training

We have several bespoke courses delivered by expert trainers to help you acquire the knowledge, skills and attitudes to work effectively in cross cultural settings. The learning is delivered face to face and is designed to be highly inter-active. The GP training* is approved by the Royal College of General Practitioners (RCGP), with a CPD-accredited certificate issued on completion. Creating a culturally competent general practice has great benefits for patients, clinical and non-clinical staff and all the courses are evidenced for Regulators via a Certificate of Learning on Cultural Competence.

An introduction to Cultural Competence 

This introductory session is aimed at Administrators working in a Clinical setting. Currently planned to run between 12 to 2pm (a slightly quieter time in Clinical Practice), all course participants will be awarded with a Certificate of Learning on Cultural Competence.

Length: two hours

Certificate on completion

Creating a Culturally Competent General Practice*

GPs attending this course will be given an introduction to Cultural Competence issues, informed how the knowledge can be applied in their work and publicised appropriately. On completing the requisite requirement, they can use the accreditation towards their CPD. Once all staff in the practice (clinicians and practice staff) are trained, the practice can apply for the use of appropriate logos on their websites and share this information with their Patient Participation Groups (PPGs). 

Course length: two hours

Training certified by the RCGP, with a CPD-accredited certificate issued on completion. When all staff have been trained, an application can be made in writing to Krishna Sarda setting out how the knowledge and skills will be put into practice: krishna.sarda@nhs.net

Understanding Culture and Health 

This course is aimed at clinical staff, such as practice nurses and other health care professionals working at the practice. The course includes a number of practical examples and case studies, which are effective at helping to explore in depth the issues that may present in clinical practice. 

Course length: three hours

Certificate on completion

Cultural Competence and Clinical Practice

This course has a focus on culture and longterm medical conditions, such as asthma, diabetes, high blood pressure and other cardiovascular issues, with a particular emphasis on culturally-specific education to help patients better manage their illness. This learning involves hearing from patients themselves and case studies with the aim for people taking the course to clearly understand how health inequities affect management of long-term conditions, which helps the patient to secure better health outcomes. 

Course length: two hours

Certificate on completion

Cultural Competence learning for Third Sector providers 

As well as providing an introduction to Cultural Competence this course will explore how culture influences health behaviours and beliefs. It will focus on prevention, equity and cultural approaches to mobilising communities to take up vaccines, screening and building individual community capacity on health and well-being.

Course length: three hours 

Certificate on completion


“I found the training extremely helpful and interesting. I came to the training with knowledge about different cultures and sharing the experience on how I manage situations at work on a daily basis, based on the appropriate cultural approach. However, I left the training feeling much more qualified and with a better understanding about different uses of cultural competency at work. I feel all staff from different departments will benefit from the training.”

Dana Camino, Operations Manager, West London GP Federation


“I found the cultural competency training invaluable to me as a clinician working in such a diverse community. Having a greater understanding of the patients, their families and community in which I work is only going to enhance my consultations and lead to a better outcome for both the patient and myself. I have since used some of the information that I learnt about herbal remedies whilst consulting and it helped me to gain a better rapport with the patient and gave them increased confidence in me. 

“Understanding cultural health beliefs is key to improving access to healthcare and positively impacting health outcomes. I would advise all healthcare professionals to undertake this training.”

Dr Amy Wheelwright, West London GP Federation 


“Cultural competency in the health care sector is increasingly a must as our society becomes incredibly diverse. Through a very interactive session, the training highlighted how culture influences health behaviours and attitudes towards providers and impacting on good health outcomes. 

“The training encourages active dialogues in which patients and providers can ask questions, improve communication and build trust by understanding each other’s culture and closely working together in an empathetic way, irrespective of the barriers. 

“Thank you very much for the insightful training, I enjoyed it a lot.”

Puja Kerkar, PCN Development Manager, Kensington and Chelsea South/ London Medical Associates (LMA) West London GP Federation