The future of the Grenfell Telephone Night Service

Published on: Wednesday 28 August 2019

West London CCG is asking local stakeholders on a proposal to merge Central North West London NHS Foundation Trust’s Grenfell Telephone Night Service with their Single Point of Access (SPA) Telephone Service which is also available for people to call 24 hours a day 7, days per week.

Over an extensive period of time the Grenfell Telephone Night Service has not been used so the CCG view is that it is it makes sense to merge these two similar services.

The SPA can provide help and support in a crisis. In an urgent situation, patients may refer themselves; or referrals can be made on their behalf by family members, friends, or other services such as community, faith or support groups. It is best to make such a call in the presence of the patient, so they can be put on the line if required.

The team consists of qualified clinicians who are knowledgeable about different services and options. This helps callers to be directed to the most appropriate service to meet their needs

The CCG will be asking for people’s views on this proposal until 13 September 2019 following which a decision will be made. If a decision is made to merge the service the change will take place on the 1 October 2019 and we will publicise the change. We will also monitor the impact and review its effectiveness after 6 months.

If you want to find out more or give your view please click here to complete the survey or email