Kensington & Chelsea residents are invited to share their views on community-based specialist palliative care for adults in North West London

Published on: Tuesday 26 September 2023

Date and time: Monday, 2 October 2023, from 1.30pm to 3pm

Location: Online via Microsoft teams

About this event

Kensington and Chelsea and Westminster residents are invited to join this online event and respond to the proposed new model of care for community-based specialist palliative care for adults in North West London.

The new model of care builds on previous engagement, and has been co-designed over the last year by a working group of NW London residents, along with clinicians, NHS providers and charitable hospices with the ultimate goal of making sure there is improved access to high quality services.

The model covers a wide range of community-based specialist palliative care services that will help patients to stay in their own home or usual place of residence, whilst allowing them the flexibility to move to a different care setting if needed. It increases the range and number of inpatient bed care options available by introducing enhanced end-of-life care beds, for people with less complex specialist palliative care needs who still require inpatient care, on top of the existing hospice inpatient beds currently in place and projected to be required over the next five and beyond.

The model also includes an extension of a number of existing services to level-up provision and availability across all eight NW London boroughs, including:

  • Extended provision of 24/7 telephone advice lines for existing and new patients
  • Extended days and hours of care provision by specialist teams
  • Increased support to care homes
  • Expansion of Hospice at Home services to all boroughs, supporting up to 24-hour care in patients’ homes
  • The introduction of new common standards for psychological and bereavement support services
  • Expansion of lymphoedema services

The proposed NW London new model of care for community-based specialist palliative care can be viewed here. 

Pages 117-120 include a summary of the service improvements for Kensington and Chelsea and Westminster residents.

A summary document is available here.

A one-page summary is available here.

We are pleased that the model of care is supported by the NW London community-based specialist palliative care steering group, which includes all hospice and NHS providers of community-based specialist palliative care services in NW London.

We now want to get your views on our recommended model of care so please join our online event on Monday 2 October 2023, from 1.30pm to 3pm and have your say.

If you are not able to attend you can share your views via our survey here or you can email the team directly at

You can find out more about the model of care and the development work completed so far on our webpage here:

Click here to register by 5pm on Friday 29 September 2023 and we will share an email link to the meeting ahead of the event.

Back to News