News

Frequently asked questions: Covid-19, booster and flu vaccines

Published on: Thursday 2 December 2021
  • What is it about the unvaccinated that makes them more at risk of passing on the virus?

For people that are vaccinated, their bodies can process the virus without becoming infected or developing symptoms. This reduces the likelihood of passing it onto others. This video explains the science behind this.

Covid-19 and booster vaccine

  • I'm eligible for the booster vaccine but haven't heard anything from my GP, how can I get this?

You don't need to wait for an invitation from the NHS to get your booster vaccine. We encourage everyone to call 119 or go to www.nhs.uk five months after there second jab to book their appointment. Currently, you can have the booster vaccine from six months after your second jab, this will soon change to three months.

  • Is it safe to take a booster jab if you have had the flu vaccine?

Yes it is safe. If you are offered both vaccines, it is also safe to have them at the same time.

  • How long will the booster jab offer protection?

We don’t fully know, but we do know that the protection from the first two vaccinations is not as good after six months, so you need to have a booster.

  • Can I still take a booster jab if I haven’t taken my flu jab?

Yes, you can have the booster jab without taking the flu jab but we don't recommend this. The flu vaccination is important because more people are likely to get flu this winter as fewer people will have built up natural immunity to it during the Covid-19 pandemic.

If you get flu and Covid-19 at the same time, research shows you're more likely to be seriously ill. Flu kills 11,000 people a year.

  • Will the booster jab protect me from flu and vice versa? Or are these two separate jabs?

No, you need both jabs.

  • Can I still take the booster jab if I haven’t got my second vaccine?

No. You should have your second vaccine and then the booster jab six (soon three) months after that.

  • I still haven't had my second jab of the Covid-19 vaccine, what should I do?

If you have not had a second vaccine please book an appointment eight weeks after your first. For ages 12-17, they should have the second jab 12 weeks after the first vaccine.

Flu vaccine

  • People who get the flu jab still get the flu why?

The flu jab protects against the most common strains of flu but there are other strains. So, whilst you are protected against the most common strains, there is a small chance you may come into contact with another strain. Having the flu jab significantly reduces your risk of getting flu.

  • Will the flu vaccine also protect me against Covid-19?

No. Both flu and Covid-19 are very serious illnesses, you need both jabs.


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Self-care week

Published on: Monday 15 November 2021

This year self-care week is taking place from the 15-21 November. Self-Care Week is an annual awareness week that focuses on embedding support for self-care across communities. The theme this year is Practise Self-Care for Life. Self-care is the actions that individuals take in order to develop, protect, maintain and improve their health, wellbeing or wellness.

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The week aims to encourage and empower people to better look after their own physical health and mental wellbeing. In 2020, more than 900 organisations and individuals used the awareness week to empower their audiences. Empowering people with the confidence and information to look after themselves when they can, and visit their GP when they need to, gives people greater control of their own health and encourages healthy behaviours.

Some examples of the messages promoted during self-care week include:

· Good nutrition and regular exercise can help support general wellbeing and help maximise people’s immunity

· Supporting mental wellness by keeping connected, sharing how you feel and knowing where to get help if you need it.

· Understanding how to manage minor and long term health conditions

In addition to helping people look after their own health, Self-Care Week is also used to promote better use of the NHS by signposting people to the right service relevant to their health needs.

Healthier Futures: NHS North Kensington Self-Care Programme

Healthier futures: The North Kensington Self-Care programme, helps residents of North Kensington to take more control of their mental health and physical wellbeing, and build social contact with access to community, leisure, education, arts and volunteering opportunities.

It aims to support those in the North Kensington community to manage their long-term health conditions in a non-medical manner, whilst building confidence, knowledge and skills to manage their health and wellbeing.

These services are for those aged between 18-64, who live and/or work in North Kensington and have been affected by the Grenfell tower fire.

More information about the programme can be found here.

 

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Resources available to support the week:

To support the week there are a range of resources available on the self-care website including case studies, logos and factsheets. The resource page can be found here.

For more information, visit the self-care website.

 


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New mental health hubs open in Kensington & Chelsea, Queen’s Park and Paddington

Published on: Tuesday 9 November 2021

Central and North West London Trust have announced the launch of the new integrated community hub model in Kensington and Chelsea and the Queens Park and Paddington area of North Westminster.

Find out more here.


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Have your say…. about online GP services

Published on: Thursday 4 November 2021

The NHS North West London Clinical Commissioning Group (CCG) is seeking public views on online GP consultation services.  

Online GP consultation services allow anyone registered with a GP practice to make contact with them via the internet. The service can be used for a variety of reasons, from non-urgent general medical advice for yourself or a child, requesting an appointment, seeking information and support with a long-term condition and administrative help including sick notes. To use the service, patients complete an online form via their GP practice website or through a mobile app. The practice then provides the most appropriate response, such as advice sent by text, email or online live chat, or a phone, video or face to face appointment.

This is now just one of the ways you can contact your GP surgery when you need them. The NHS continue to provide both face to face appointments as well as online services to ensure our patients can access their GP in the way that suits them. 

The NHS will be working with local Healthwatch’s to engage with residents across North West London to help the NHS gain a better understanding of your views on online GP services. We want to hear from our patients and the public about what’s working, what doesn’t and how we can make it better so that our online services remain beneficial to those using them.
 

Professor Ian Goodman, Clinical Lead for Primary Care Digital Strategy, North West London CCG, said: “The pandemic shined a light on the importance of the NHS keeping up with the times and providing a service that is high quality both on and offline. It is our sole aim to always deliver care that is beneficial to our patients and the public. We’re really looking forward to having Healthwatch on-board with this important work and sharing their expertise on listening to the public through research and engagement.”

The ability to contact your GP online started a few years ago to help make accessing the surgery and your GP easier. During the Covid-19 pandemic, these services became especially important and allowed practices to effectively stay open and continue helping patients safely.

Have your say…. 

In order to gather your views, we have put together a survey that we ask you to complete and share with friends, family and neighbours who are registered at a GP surgery within the eight boroughs of North West London – Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Kensington and Chelsea or Westminster.

The survey can be found here. Please complete it so you can have your say and help us improve the service.

The survey will stay open for nine weeks; the closing date is Wednesday 5 January 2022.

Stay in touch….

If you have any questions about the survey or the work the NHS and Healthwatch are doing please feel free to get in touch via email: nhsnwlccg.ocsurvey@nhs.net.  

You can also find our updates on Twitter @HealthierNWL, Facebook @staywellnwl and Instagram @NWLondonICS.

Media enquiries nhsnwlccg.media@nhs.net.

[ENDS]

Notes to editors

1.    NHS North West London Clinical Commissioning Group (CCG) is a clinically led organisation responsible for planning, buying and monitoring most of the health services used by our residents.

Formed on 1 April 2021, the CCG covers the London boroughs of Brent, Ealing, Hammersmith & Fulham, Harrow, Hillingdon, Hammersmith & Fulham, Hounslow, Kensington & Chelsea and Westminster.

For more information: www.nwlondonccg.nhs.uk/​​


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Local grants awarded from NHS self-care fund

Published on: Tuesday 5 October 2021

North West London Clinical Commissioning Group (NWL CCG), working with Kensington & Chelsea Social Council (KCSC) are very pleased to announce grants from the North Kensington Recovery Self-care Resilience fund have been awarded to a number of local organisations.

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What is the fund?

This fund is part of the North Kensington Recovery Self-Care programme, which aims to help residents take more control of their mental and physical wellbeing, and manage any long term health conditions outside of medical settings. This programme aims to build confidence, knowledge, skills and resilience.

The application process

Applications opened to local Voluntary and Community Sector (VCS) organisations in May with the task of delivering Self-Care activities and building resilience in the communities that have been affected by the Grenfell Tower fire. Priority was given to applications that also aimed to tackle the key health themes in the area which are cancer, diabetes, asthma, obesity, hypertension, coronary Heart Disease and mental Health.

The grants offered were dependant on the size of the organisation and project. New organisations were also able to apply and access support from KCSC to develop policies and procedures to help them establish.

A total of 13 organisations were awarded funding and have all started their projects which are expected to run between 6 and 15 months.

Kalwant Sahota, Social prescribing lead for North Kensington Recovery Programme says:

“Working with the local community and voluntary sector to deliver these activities is so vital to this programme, it empowers and develops skills locally, strengthens the community and makes is much easier for local people to join in! Congratulations to all those who have been awarded funding and are working so hard locally to get these projects off the ground, the local NHS team is looking forward to working with you”.

The new projects

The services cover; exercise and wellbeing, advice, group services and training.
Find out more about the projects and how to get involved below.

  • The Lunch Box Club: A boxing and nutrition programme with 8 boxing sessions at Dale Youth Boxing Club plus 8 cook and eat sessions delivered by a nutritionist at Bay20. To refer yourself, click here: https://www.kcsc.org.uk/page/north-kensington-self-care-referral-form
  • Our Power Hub Boxing: Men only and women only low intensity & high intensity boxing & fitness classes (suitable for Muslim women) for 5 months, both in person at Dale Youth boxing gym and virtually, delivered by Our Power Hub. To sign up, contact referrals@ourpowerhub.org or call 07960420333 (male boxing) or 07495659826 (female boxing). 
  • Mixed Power Walking and Women’s Only Yoga: Mixed power walking and gentle exercise, along with Women’s only Yoga classes for Notting Dale ward residents, delivered by Community Champions (VCKC). To sign up, email Ewa at ewa.kasjanowicz@vckc.org.uk or call 079 6123 2431
Advice
  • Specialist legal advice for disabled people: Legal advice on disability-related benefits, PIP, UC, Housing adaptations, disability discrimination and general casework, delivered by ADKC. To refer yourself, click here: https://www.kcsc.org.uk/page/north-kensington-self-care-referral-form
  • Information, Advice and Guidance Service: Benefits, housing, grants and education advice for North Kensington residents delivered by The ClementJames Centre. To refer yourself, click here: https://www.kcsc.org.uk/page/north-kensington-self-care-referral-form
Group services
  • Cooking and Nutrition Classes: In person healthy cooking class delivered by a different chef each week plus ingredients to take home, delivered by the Venture Centre. To sign up, contact info@venturecentre.org.uk or call 0208 960 3234
  • Trauma support group for disabled people: An opportunity to talk and receive support for traumatic experiences with an experienced counsellor at hand, delivered by ADKC.  To sign up, contact Glenda on personaldevelopment@adkc.org.uk or 07541 951506
  • Positive empowerment group for disabled people: Confidential peer support and counselling group, any issues welcome. Friendly group atmosphere, delivered by ADKC. To sign up, contact Glenda on personaldevelopment@adkc.org.uk or 07541 951506
  • Active for Health: Culturally appropriate diabetes programme for people from BAME backgrounds, which includes supervised walks, information and advice and cookery lessons delivered by French African Welfare Association. To refer yourself, click here: https://www.kcsc.org.uk/page/north-kensington-self-care-referral-form
  • Caring Hands Project: Culturally specific project for people from Sub-Saharan Africa providing arts and crafts, coffee and Tea mornings, walking groups and cooking of healthy African food delivered by Pamodzi. To sign up, email Chikwaba on pamodzi03@aol.com or call 07970418893
  • My Life, My Choice: Supporting young people aged 18 to 30 to work individually and collectively on their mental and physical wellbeing through a wide range of volunteer placements, delivered by The Volunteer Centre K&C. To refer yourself, click here: https://www.kcsc.org.uk/page/north-kensington-self-care-referral-form
  • Afeemad and Afeeya (Health): Culturally appropriate education for the Somali and Bravanese community to tackle obesity, diabetes, hypertension, cholesterol, Arthritis and mental health issues through virtual workshops and walking groups, delivered by Kulan Somali Organisation. To sign up, contact info@kulankso.org or call 07377866118.
Training
  • Digital Champions: Peer-to-peer training designed to reduce digital exclusion among residents delivered by Dalgarno Trust, enabling access to online services such as the NHS, employment, DWP and RBKC with ease and confidence. To sign up, email Rosana on Rosana@dalgarnotrust.org.uk or call: 07518 617616.

 


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Boost your immunity this winter

Published on: Friday 1 October 2021

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Flu and Covid-19 can both be life-threatening and spread more easily in winter, when we are all crowded together inside.

This winter, most adults and children will be eligible for a flu jab, a Covid-19 vaccination and/or a booster.

These free vaccinations are the most effective way to boost your natural immunity and protect yourself and your family from these viruses.

You will be contacted by letter or text to let you know which vaccines are available to you. It’s really important this year to take the vaccines that the NHS invite you for. You can also book to have your jabs at your local pharmacy.

Book your vaccine appointments, boost your immunity, stay well and protect the NHS this winter.

Doctor Oisin Brannick, GP, Exmoor surgery North Kensington said: “Looking after our health during winter is really important. This year, both flu and Covid-19 are in circulation, meaning that it’s essential for everyone to take the vaccinations that are on offer to them. This will help to prevent the serious impact that these viruses can have and also help to reduce their spread.”

Who is eligible to receive the free flu vaccine:

·  People aged 50 and over

·  People with long term health conditions

·  Pregnant women

·  Parents of 2-16-year olds

·  Carers

·  Frontline health and social care workers.

For more information on flu, visit: www.nhs.uk/conditions/flu/

Who is eligible to receive the Covid-19 booster vaccine:

· People aged 40 and over (all over 18 in the coming weeks)

· People aged 16 and over with a health condition that puts you at high risk from Covid-19.

You need to wait for a least six months after your second Covid-19 vaccine dose to receive your booster. Please wait to be contacted by the NHS before booking your booster dose.

 Who is eligible to receive the Covid-19 vaccine:

· Everyone 12 years of age and older is now eligible to get a Covid-19 vaccination.

For more information on how to get your Covid-19 vaccine in North West London visit: www.nwlondonccg.nhs.uk/coronavirus/vaccine-centres

For more information on Covid-19 visit: www.nhs.uk/conditions/coronavirus-covid-19/

Look out for more information on NHS services and staying well on this website.

 


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Grenfell learning event - LGBTQ+ health equity

Published on: Wednesday 15 September 2021

Please join us for a learning event on 23 September 2-3pm where our Health Partners, Spectra will lead a session to share insight to help improve engagement and health outcomes amongst this group. The session is aimed at commissioners, engagement leads and voluntary and community groups across NW London.

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Grenfell community assembly this week

Published on: Wednesday 8 September 2021

The next Grenfell Community Assembly takes place on Thursday 9 September from 6pm to 7.45pm at The Harrow Club, W10. Its theme is emotional health and wellbeing.

Find out more and register here - www.rbkc.gov.uk/grenfell-community-assembly

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New infographic - what we offer and how to access

Published on: Wednesday 8 September 2021

Our new infographic aims to explain what services are available in North Kensington from primary care to specialist services and how to access them. Want to download a copy? Click here.

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New pilot in Foreland Medical Centre

Published on: Thursday 2 September 2021

A primary care pilot has launched in North Kensington. The recent review of primary care services highlighted that people affected by Grenfell aren’t always accessing the additional services that are available in North Kensington through their GP practice; such as Extended Appointments and the Enhanced Heath Checks.

In response to this the North Kensington Recovery team are launching a pilot to test a new approach which will include dedicated GPs to review and case manage this list of patients proactively.

The pilot will begin at Foreland Medical centre. Due to the close proximity to the tower the practice has a large number of patients registered affected by Grenfell. The hope is that the  ‘case management’ approach will improve patient satisfaction and health outcomes in the community. The GP and team will be looking at changes in patients’ health needs; the impact of COVID-19 on individual’s health and the issues patients are having accessing primary care services locally.

As part of the service Enhanced Health Checks and Extended appointments will continue to be offered. More information on both these services below:

  • Enhanced Health Checks
  • These health checks with the GP are aimed at assessing over health and wellbeing and finding the early signs of any health problems or any underlying health conditions​​​​. ​
  • Extended appointments
  • The extended appointments enable patients to have more time their GP to discuss and address any physical and mental health concerns and arrange any necessary referrals to specialist services if needed, including respiratory and toxicologist consultants.

Appointments can be booked through the practice reception, for more information visit Foreland Medical centre website for more information.


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NHS Invites 16 and 17 year olds For Life-Saving Covid Jab

Published on: Thursday 19 August 2021

People within three months of turning 18 can now book their vaccine appointment online through the National booking system and anyone aged 16 and 17 can now walk in to any one of our large vaccination centres in NW London.

NHS chiefs are urging young people to get protected against the virus this summer ahead of going to college or university in September.

Findings from the Office for National Statistics this week showed that willingness to get jabbed has increased among 18 to 21 year olds and more than 1.4 million people between 18 and 24 have already been jabbed.

NHS NW London Chief Nurse Pippa Nightingale said: “We’re delighted we are able to extend our vaccination programme to protect even more people in NW London.”

“Teenagers out and about enjoying their summer break can do so with the reassurance the vaccine brings and it’s never been easier to get your jab at one of many vaccination sitesacross NW London”.

Children aged 12 to 15 who are clinically vulnerable to covid or who live with adults who are at increased risk of serious illness from the virus are also in the process of being contacted by the NHS and invited for their vaccine.

Text invitations appear as an alert from ‘NHSvaccine’ and include a web link to the NHS website to reserve an appointment.

The NHS has been jabbing at hundreds of convenient locations across the country, such as mosques, museums, football stadiums and other community hubs.

People who attended a walk-in clinic for their first dose will have their vaccination record updated online and will then be able to book in their second dose appointment using the National Booking Service. 

For a full list of where you can get your vaccination, please visit  www.nwlondonccg.nhs.uk/coronavirus/vaccine-centres.


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Change4Life Clubs this summer

Published on: Friday 13 August 2021

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Throughout the summer Change4Life Healthy Lifestyle Clubs will provide free four-week programmes to support families in eating well and staying active. They are open to expectant parents, children and young people 0-1, or up to 25 years with a special educational need or disability, who live in Westminster and Kensington & Chelsea or are registered at schools, Children's Centres or GPs in either of the boroughs. 

Find out more here


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Is the vaccine for me? COVID-19 vaccine discussion for young adults

Published on: Friday 30 July 2021

Is the vaccine for me? COVID-19 vaccine discussion for young adults

Have your questions answered about the COVID-19 vaccine.

When: Thursday, 5 August 2021 at 6:30pm

This is your chance to understand more about how the vaccine works and ask questions to health professionals including Professor Kevin Fenton, Regional Director of Public Health London.

Find out more here - https://www.westminster.gov.uk/event/covid-19-vaccine-discussion-young-adults

 

 


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Festival of Activity and Wellbeing - 31st July

Published on: Thursday 29 July 2021

On Saturday 31st July as part of RBKCs Summer of Love Campaign we are holding a festival of Activity and  wellbeing in Holland Park between 11am and 4pm.  This will be a fun opportunity for the community to discover free,  activities at Holland Park for all age groups including basketball, tennis. Badminton, football, dance and cricket.

The Event will also include market stalls promoting some of our local services including the GLL our leisure provider,  Living well, One you and Change for life.

The Vaccination bus will also be on  site for those who would like to get their Covid-19 jab and ask professionals questions about the vaccine or pick up home testing kits.   More details on this event can be found here

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A new app to support you in managing health conditions or general wellbeing

Published on: Wednesday 14 July 2021

Have you ever considered using an app to support you in managing health conditions or your general wellbeing? Maybe you have but struggled to find one that's right for you?

North West London CCG, in partnership with ORCHA, has launched a Health and Care Apps Library, which contains hundreds of independently reviewed apps to meet your needs. You can visit the library at nwlhealthapps.orcha.co.uk. The Organisation for the Review of Care and Health Apps (ORCHA) is the world’s leading health app evaluation and distribution organisation.

With the widespread ownership of smartphones and tablets, and the ever-increasing use of apps for anything from tracking jogging routes and providing dinner recipes, right through to monitoring heart rhythms, there is a real opportunity for apps to effectively support you in managing health conditions or your general wellbeing.

Unfortunately with over 360,000 health apps in the most common app stores (Google Play, Apple App Store etc) and with many not having any level of quality assurance, it can be incredibly difficult to find one that's appropriate, trustworthy and effective.

Our partner ORCHA has a team of people, including actively practicing clinicians, to independently review and accredit health apps against a large number of stringent criteria in areas such as clinical/professional assurance, data and privacy, and usability and accessability; giving each app an easy to understand percentage score which will help you decide whether to download it or not.

The library also gives our teams the ability to recommend apps to you during consultations, by sending a text message or email link to the app where it is appropriate and if agreed with you.

Please be assured we do not expect apps or the library to replace any services you may be using, but rather complement them. For example, you may be waiting for an appointment to discuss a sleeping issue with your health or care professional and could utilise an app to monitor your sleeping patterns. The app may even record those patterns, which you can then discuss during your appointment to help with management plans.

Please do take a look at the library and we hope you find an app that is useful for you. If you have any questions or comments, please contact Francesca Falato at f.falato@nhs.net

nwlhealthapps.orcha.co.uk

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Phase 2 Environmental checks around Grenfell Tower: Health

Published on: Monday 12 July 2021

The report outlining findings from the second stage of environmental checks around the Grenfell Tower, has now been published by the Ministry of Housing, Communities & Local Government. You can read the report here.

If anyone has any health concerns following the publication of this report, the NHS is here to help and can see you safely.

There are additional GP services for residents of North Kensington including extended (longer) appointments and the opportunity to have an Enhanced Health Check, both available through your GP practice.

Enhanced Health Checks offer a review of your health and are aimed at finding any early signs of health problems or any underlying health conditions​​​​. The check is provided for both adults and children by your GP and you can call your practice reception to book and appointment.

For more information click here extended appointments and Enhanced Health Checks services.


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NHS Review of Dedicated Health Services – Your Views Needed

Published on: Wednesday 7 July 2021

The NHS runs dedicated health services for adults and children who have been affected by the Grenfell Tower fire, to give them the support they need to recover and achieve their health goals. Going forward we wish to understand what is most important to you about your health, what changes we need to make going forward to support our diverse North Kensington community, and how we communicate with you. You can complete the health survey at https://forms.gle/wiQ22zU3qffBASSs6, which closes on 30th July.

If you or groups you represent would like to get in touch with us directly to talk to us about your views and to gather your feedback, please contact wlccg.nkrt@nhs.net and we can arrange a time to meet that suits you.


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Vaccination events - Saturday 19 June

Published on: Thursday 17 June 2021

On Saturday 19 June, one-day pop-up vaccination events are being held across NW London to quickly provide more Covid-19 vaccinations to local residents. 

Second doses will also be available and the vaccinations available at each site are listed below:

The events are being held at:
  • Chelsea Football Club, Fulham - open 10am - 7.30pm 
    Stamford Bridge, Fulham Road, London, SW6 1HS
    Booking link: https://cfc-massvac.eventbrite.co.uk/ 
    (Pfizer vaccine only) 
  • Bridge Park Community Leisure Centre, Brent - open 10am - 5.30pm 
    Harrow Road, London, NW10 0RG
    Booking link: https://bridgeparkvacc.eventbrite.co.uk/ 
    (Astra Zeneca and Pfizer vaccines available)
  • The Dominion Centre, Southall, Ealing - open 8.30am - 6pm (also open Friday 18 June)
    (Astra Zeneca and Pfizer vaccines available)
  • Byron Hall, Harrow – Second doses only - open Sunday 20 June, 8am – 8pm
    Christchurch Avenue, Harrow HA3 5BD
    Booked appointments only(Pfizer vaccines available)
  • Feltham Assembly Hall - drop-in clinic - Sunday 20th June  - 8.30am - 7.30pm
    Feltham Park, Hounslow Road, Feltham, TW14 9DN
    (Astra Zeneca and Pfizer vaccines available)
  • Hounslow Jamia Masjid - drop-in clinic - Friday 18th June - 9am - 8pm
    Hounslow Jamia Masjid & Islamic Centre, 367 Wellington Rd S, Hounslow TW4 5HU
    (Pfizer vaccine only) 
  • Gurdwara Sri Guru Singh Sabha - drop-in clinic - Thursday 17th June - 8am - 8pm
    Alice Way, Hounslow TW3 3UA

Booking and attendance details

  • To guarantee a vaccine on the day we encourage local residents to register, where a booking link is provided above. Bookings at these sites will be prioritised.
  • Local booking links and more information for NW London residents will be distributed by each local authority.
  • Walk-ins are also welcome at each event during the times listed above.
  • Please use public transport to get to the venues, as there is limited or no parking at these sites.
  • We look forward to welcoming people to these events and ask that where possible you bring ID and your NHS number. If you are not registered with a GP or don't have an NHS number you can still book or walk-in.
  • Queues will be socially distanced and we ask that you wear a mask for the duration of your visit. Please also bring a bottle of water if the weather is warm, as you may need to queue.
  • All our other vaccination centres will also be open on Saturday, so if you have already booked an appointment, please make sure you keep it.

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Grenfell 4 year anniversary

Published on: Friday 11 June 2021

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We are approaching the fourth anniversary of the Grenfell fire, our thoughts and prayers are with the whole community of North Kensington as we remember the 72 lives lost.

Difficult feelings and thoughts often surface around anniversaries and it is particularly hard this year as the community is still somewhat restricted to gather in person and grieve together. 

These leaflets from the Grenfell Health and Wellbeing Service offer some advice for looking after yourself and others, during this difficult time and information on reaching out to NHS services. For individuals and for families.


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Women's workshop: Menopause management

Published on: Wednesday 9 June 2021

Women in North Kensington are invited to join a workshop on Menopause management led by a local GP.

The session will cover the key aspects of menopause and also allow lots of time to ask questions ina safe space.

Join us on 28 June at 11.30am on zoom. Click here to join http://bit.ly/workshop-menopause 

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Guidance after two doses of the vaccine

Published on: Wednesday 9 June 2021

Millions of people have now received a Covid-19 vaccine, which is the best way to stay safe and protect yourself from coronavirus. 

How much does the vaccine protect me?

The COVID-19 vaccine reduces the chance of you becoming critically ill from coronavirus. You may still catch the virus but it is much less likely that you will need hospitalisation.

It is important that you come back for your second jab

Once you’ve had your first dose of Covid-19 vaccine you will need a second dose for longer lasting, maximum protection. You need to have the same type of vaccine for both doses.

It may take a few weeks for your body to build up some protection from the vaccine.

Do I need to socially distance and wear a mask after both doses?

Yes. Full protection from the vaccine kicks in around a week or two after the second dose but some people may still catch coronavirus, however it will be much less serious with the protection of the vaccine. We also don’t know how much the vaccine reduces the risk of you passing on the virus.

Finally, there is no evidence that new strains of the virus are not resistant to the vaccines we have at the moment, but this is still being monitored carefully.

Continue to protect yourself and others

To help to stop the spread, continue to:

  • wear a face mask
  • practise social distancing
  • wash your hands carefully and regularly
  • open windows to let fresh air in
  • get tested – if you have any symptoms of coronavirus or have been in contact with someone who has.

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Your views on ‘extra’ GP services in North Kensington

Published on: Tuesday 18 May 2021

Local GP practices in North Kensington offer extra healthcare services to people affected by Grenfell.  We are now reviewing these services to see if they continue to provide what local people need. The services we are reviewing are:

Extended appointments
Longer GP appointments at practices in North Kensington for Grenfell affected patients. These appointments can be anywhere between 5-60 minutes depending on your needs.

Enhanced health checks
An in-depth review of your physical, emotional and mental health. The check can detect the early signs of many health conditions and also support healthier living.

We’d like to hear from you.

You can give us your views in a number of ways, to complete our online survey click here – https://forms.gle/583huWLA69g2aWtZ9

Join one of our feedback sessions

We are also holding online or face to face in line with national restrictions throughout May. Simply join an online session via the zoom link below, if you'd like to register your place at a face to face event email us at wlccg.nkrt@nhs.net.

In person sessions - please register your place
Date Time

Location

22 May 2021

11.00am - 12.30pm

The Cafe
The Dalgarno Trust, 1 Webb Close, Dalgarno Way, London W10 5QB

24 May 2021

3.00pm - 4.30pm

The Cafe
The Dalgarno Trust, 1 Webb Close, Dalgarno Way, London W10 5QB

25 May 2021

10.30am - 12.00pm

The Resource Centre
Lancaster West Estate
Whitchurch Road
W11 4AT

25 May 2021

2.00pm - 3.30pm

The Resource Centre
Lancaster West Estate
Whitchurch Road
W11 4AT

25 May 2021

4.30pm - 6.00pm

The Resource Centre
Lancaster West Estate
Whitchurch Road
W11 4AT

Zoom sessions - no booking required
Date Time Zoom link Meeting ID & Password

19 May 2021

10.30am - 12.00pm

Click here to joinhttps://zoom.us/j/96680471161?pwd=TE9jTVdoMGVMTlNpZjJTUnRkeFp3Zz09

 

966 8047 1161

Password NKR

19 May 2021

3.00pm - 4.30pm

Click here to joinhttps://zoom.us/j/99191430933?pwd=NVpicnY5SGF3ZGN2MjI0bDlKcWp5dz09

 

991 9143 0933

Password NKR

20 May 2021

6.00pm - 7.30pm

Click here to joinhttps://zoom.us/j/98897155060?pwd=WWtobjJ2cTJvZ3haMVhvcDBHYjdDQT09

 

988 9715 5060

Password NKR

21 May 2021

10.30am - 12.00pm

Click here to joinhttps://zoom.us/j/99424356246?pwd=TkN5V3NiL3pSeW00Y2Urc0VnMCtYdz09

 

994 2435 6246

Password NKR

We appreciate you taking the time to tell us your views so we can shape services for the future.


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Eid Mubarak from the NHS

Published on: Thursday 13 May 2021

From the NHS in North Kensington we’d like to wish a heartfelt Eid Mubarak to all the local community celebrating Eid-ul-Fitr today.

We hope it brings peace, prosperity and happiness to you and your families in what has been a challenging year for us all.

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Stay safe during the Eid celebrations and continue to follow national guidance to protect your family and loved ones throughout the festival.


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NHS Health & Wellbeing support in North Kensington

Published on: Friday 30 April 2021

A Message from Dr Meena Nathan, North Kensington GP

It continues to be a difficult time for many people and there are additional stressors to the North Kensington community including the recent restart of the Public Inquiry

We would encourage people to be particularly mindful of their emotional and mental health and wellbeing, and those of their loved ones too.

The NHS is here to help, please reach out to one of our services.
  • If you or someone you know needs to talk, please get in touch with the NHS Grenfell Health & Wellbeing Service, open Monday to Friday, 8am to 8pm on 020 8637 6279.
  • If you would like to speak to your GP you can book an extended 30 minute appointment in North Kensington. You can also book in for a Health Check.
  • Take time out to take care of yourself; going for a walk and getting enough daylight, speaking with friends or neighbours and getting a good night’s rest can all help. The Sleepio app supports people to get their sleep back on track, see more information in the attached document. There are also other sleep and guided meditation tools your GP can refer you to. You can also access the self-care directory for local activities in the area www.kcsc.org.uk/self-care-directory.
  • The Public Inquiry is also providing free counselling telephone support & zoom drop in sessions each day through Hestia. Find out more information by calling 0800 246 5617 or visiting www.hestia.org/grenfell-support  

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Are you due your second vaccine?

Published on: Monday 29 March 2021

Why is it important I have both doses of the vaccine?

It's important you have both doses of the vaccine to ensure you have the maximum level of protection from Coronavirus.

When will I have my second vaccine booked?

If your GP booked you in for your first vaccine they will also book you for your second dose 11-12 weeks later. Please note your GP may not call to book you in until close to the time your second vaccine is due at 11-12 weeks. We recognise this is causing concern and thank you for your patience.

If you booked your first vaccine through one of the online booking systems, you will be able to book your second vaccine for 11-12 weeks later through the national booking system. You can do this as soon as the day after you have had your first vaccine. 

What happens if more than 12 weeks passes before I have my second vaccine?

If for any reason you miss having your second vaccine 12 weeks after your first, please make sure you book-in and have it as soon as possible. 

Where will I go for my second vaccine?

It’s quick and simple to book at www.nhs.uk/covid-vaccination or by phoning 119, and the vaccines are safe and effective.

If you already have an appointment over the coming weeks, whether for your first or second dose, this remains in place and it’s really important that you attend it as planned.

You will need to return to the same venue that you had your first vaccine for your second.

I haven't had my first jab?

If you are 50 or over, have a health condition that puts you at greater risk, or are a health or social care worker – and you haven’t booked your first dose yet, the time to do so is right now.

People eligible for the vaccine now are:

  • people aged 50 and over

  • who are at high risk from coronavirus (clinically extremely vulnerable)

  • people who are at moderate risk from coronavirus (clinically vulnerable)

  • people who live or work in care homes

  • health and social care workers

  • people who are eligible for Carer's Allowance – find out more about Carer's allowance on GOV.UK


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#MyVaccineStory - Terry Ives

Published on: Tuesday 16 February 2021

The #MyVaccineStory series aims to tell the stories of residents & health & social care staff who have decided to take up their vaccine, the reasons why and how they now feel about it.

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Name: Terry Ives
Age: 36
Job title: GP Practice staff Kensington & Chelsea

 
Q1. How did you feel when you received your invitation for your vaccine?
Nervous, scared - not sure if i wanted to do it. Wasn’t convinced or happy to take it which is why I initially declined.

Q2. What changed  your mind?
I didn’t want it and was against it. However in the space of a week 3 highly vulnerable people in my family who never leave there home tested positive for Covid, that just made me realise how scary this is and how we all need to protect the vulnerable. 

Q3. What information did you use or who did you speak to?
I spoke to all the doctors at my surgery that I work at and asked them why they got it. It made me realise that if the professionals are taking it, I should be too.

Q4. How was the experience of having your vaccine?
The experience was nerve wracking for me as I’m not a fan of needles, however the doctor who gave me my vaccine was nice, kind and answered all my questions and queries.

Q5. What would you say to others unsure?
I would say its natural to feel unsure, it's a new thing however speak to professionals/doctors about it, they know more then your average person would. 

Q6. How do you feel now you have been vaccinated?
Honestly I feel like a have a little shield on my back. I still wash my hands, wear masks but I just  feel that little bit better protected and happier.

Would you like to share your experience? Get in touch - email sarah.flynn3@nhs.net.


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Community workshop answers key questions on Covid-19 vaccine

Published on: Friday 5 February 2021

Last Thursday over 50 staff and from local voluntary and community groups in North Kensington attended a workshop on the roll out of the Covid-19 vaccine organised by the NHS in partnership with NHS Health Partners.

Local GPs Dr Manpreet Bains and Dr Joan St John along with Reverend Mike Long joined the discussion to answer any questions and discuss any concerns people have.

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The workshop was a direct response to requests made by Health Partners to have clear information and reassurance from clinicians to address the concerns of BAME communities in the area. It was also designed to address concerns from GPs who highlighted low uptake of the vaccine amongst some communities and a general concern that misinformation has left patients reluctant to come forward.

What we covered

Many of the staff and volunteers who attended are now feeling motivated to book their appointment and encourage others to too.

Howard Jeffrey, Chair of the Pepper Pot Centre

“As someone who works in North Kensington and has been vaccinated, I was being asked a lot of questions about the new vaccine. I think it’s really important for people to have information from the right sources and the facts, so I really welcomed this workshop.

The session worked really well, we had plenty of time for questions and with local GPs and faith leaders present all bases were covered including religious and cultural factors at play. It’s personal choice but I feel some people will be moved to have the vaccine now”.

Ewa Kasjanowicz, Community Champions Project Manager

"I found the workshop very interesting. It was good to hear the views of people like Reverend Mike Long on the role of faith and religion and the vaccine. It wouldn't have crossed my mind to get people like him involved. 

What I will take back is 'even the queen has had the vaccination'. This is something I can use on my conversations with residents."

Information

Information on the vaccine is available here including our FAQ
For upcoming events come back to our website. 


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Beware the Covid fraudsters

Published on: Monday 1 February 2021

Joint advice from the NHS and law enforcement agencies on protecting yourself from COVID-19 cons.

In the UK, coronavirus vaccines will only be available via the National Health Service.

You can be contacted by the NHS, your employer, a GP surgery or pharmacy local to you, to receive your vaccine. Remember, the vaccine is free of charge. At no point will you be asked to pay.

•              The NHS will never ask you for your bank account or card details.

•              The NHS will never ask you for your PIN or banking password.

•              The NHS will never arrive unannounced at your home to administer the vaccine.

•              The NHS will never ask you to prove your identity by sending copies of personal documents such as your passport, driving licence, bills or pay slips.

If you receive a call you believe to be fraudulent, hang up. If you are suspicious about an email you have received, forward it to report@phishing.gov.uk. Suspicious text messages should be forwarded to the number 7726 which is free of charge.

If you believe you are the victim of a fraud, please report this to Action Fraud as soon as possible by calling 0300 123 2040 or visiting www.actionfraud.police.uk

The NCSC is asking people to report suspect emails to its Suspicious Email Reporting Service simply by forwarding them to report@phishing.gov.uk. All emails forwarded to the service are analysed and if they are found to link to malicious content, it will be taken down or blocked, helping prevent future victims of crime.

The Suspicious Email Reporting Service is a world first which was launched last April by the NCSC in conjunction with the City of London Police. It has now received more than four million emails from the public, leading to the removal of over 26,000 scams and over 49,000 links to malicious content.


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Covid-19 vaccine workshop - 28 January

Published on: Friday 22 January 2021

We are holding a workshop to give community group staff and volunteers information about the Covid-19 vaccine and its roll out on Thursday 28th January at 2.30 pm - 3.30 pm.

The workshop will be held by our local GPs and this will be your chance to ask them any questions about the vaccine or clarify any concerns about it. We will also discuss how we can encourage people, particularly those from BAME communities to take the vaccine as and when they are offered it.

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How to join

The link to join is also below – no registration needed.  
Microsoft Teams meeting - join on your computer or mobile app

Click here to join the meeting

Link - http://bit.ly/3t0GUwC 

https://fs.nhs.net/adfs/portal/logo/logo.jpg

 


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Rapid community testing

Published on: Friday 15 January 2021

Rapid community testing for those critical workers without Coronavirus symptoms is being offered across Kensington and Chelsea.

Testing is available for those people who have:
  • no symptoms
  • who currently cannot work from home
  • critical workers
  • essential retail workers
  • tradespeople who enter people’s homes.

Please do not attend one of these sites if you have Coronavirus symptoms.

Location

Kensington Leisure Centre, Silchester Road, W10 6EX
From 10am to 4pm seven days a week.

To book and for other centres in Kensington and Chelsea visit:

https://www.rbkc.gov.uk/newsroom/all-council-statements/rapid-community-testing-those-critical-workers-without-coronavirus


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Your emotional wellbeing matters

Published on: Tuesday 12 January 2021

It is perfectly normal to feel upset, anxious or confused at times. Whatever you are feeling is valid these are uncertain times for everyone.

Aswell as NHS services, support is available through a range of free resources and online tools to help you cope and stay mentally well from Good Thinking, Every Mind Matters, and NHS wellbeing webinars.

If you need urgent help or feel more comfortable talking to someone you don’t know, then use one of the following helplines:

  • Grenfell Health and Wellbeing Service: 020 8637 6279
    Free, confidential service available 24 hours a day w​​hether you need urgent help or just to chat
  • Samaritans: 116 123
    Whatever problems you are facing Samaritans are there to listen.
  • SHOUT: Text 'Shout' to 85258
    Text service for support with any mental health concern (it will not show up on your bill).
  • CRUSE: 0808 808 1677
    Support and advice if you are grieving or dealing with bereavement and loss of a loved one.
  • Switchboard helpline: 0300 330 0630
    The LGBT+ helpline is open daily from 10am-10pm.

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Vaccination scams - what the NHS will never ask from you

Published on: Tuesday 12 January 2021

We are aware that some people are receiving suspicious calls and text messages offering the COVID-19 vaccination.

To protect yourself and your family members from fraud and criminals, remember the following points.

  • The vaccine is only available on the NHS for free to people in priority groups, and the NHS will contact you when it is your turn. Anyone offering a paid-for vaccine is committing a crime. 
  • The NHS will never ask you to press a button on your keypad or send a text to confirm you want the vaccine, and never ask for payment or for your bank details.
  • At the moment we are also not making house calls to deliver or discuss the vaccine. Anyone offering this now is committing a crime.

If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, and particularly if you are worried that someone has or might come to your house, report it to the Police online or by calling 101.


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Accessing your GP - updated information

Published on: Friday 8 January 2021

The NHS is very busy responding to the coronavirus pandemic and, at certain times, your GP practice may need to prioritise patients with the most urgent health needs.

If you have a health issue that isn’t urgent, advice is available on the NHS website www.nhs.uk or NHS app or you can speak to your local pharmacist. You can also use e-consult which is available through our practice website. If you aren’t sure what to do, please contact the practice who can advise you on how to get the help you need.

Please continue to attend tests, vaccinations and screening when invited. 

111 is also available 24/7 for urgent health advice, and 999 is for emergencies.

Thank you in advance.

 


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Vaccination in North Kensington

Published on: Friday 8 January 2021

We are working to vaccinate everyone in the first priority group (those over 80 and at high risk) as quickly as possible. This will take time but we are committed to reaching everyone in this group by the end of February 2021.

We know it can be frustrating to see some people being offered the vaccine when you have not yet heard about your own; we are opening all our vaccination sites as quickly as possible and we will get to you soon.

We will also start to vaccinate those over 75 from early February, but again this will take time to get to everyone, please bear with us.

Your appointment

The NHS will contact you when we are able to offer you an appointment, this will either be a letter or phone call from your GP.

If you miss the phone call please don’t worry, we will call again or send you a letter.

Some people may receive two invites. If this happens, please pick the location you would prefer to go to for your vaccination and follow the booking-in advice provided. You can ignore the second invite.

Travelling to and from a vaccination site is essential travel, but please remember to wear a face mask when visiting and adhere to social distancing measures.

Beware of scams

We are also aware of several reports of people being contacted by fraudsters offering the Covid19 vaccine. The reports show text messages being sent providing a link for people to register their details to apply for the vaccine, some of which require payment.

These text messages and links are not sent from, or linked to, the NHS. 

Please note the NHS will:

  • Never ask you to press a button on your keypad or send a text asking you to confirm you want the vaccine
  • Never ask for payment for the vaccine or for your bank details.

If you receive a text message from an unfamiliar number:

  • Do not respond to it or click on any links
  • Do not enter any personal or log on details
  • Do not make any payment​​​​​

Timescales

It will take time to vaccinate everyone in this first group. The phased vaccine supply means vaccinations will take place between January and April – so please be aware you may not be called until later in the year.

Questions?

View our Frequently asked Questions here.


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National lockdown guidance

Published on: Tuesday 5 January 2021

Further to Boris Johnson’s announcement yesterday and the high level of cases in North West London, it’s absolutely vital that everyone follows the new national lockdown guidance.

The key message is to stay at home, the single most important action we can all take to protect the NHS and save lives.
Below is a summary of the guidance, you must not leave, or be outside of your home except where necessary. You may leave the home to:
  • shop for basic necessities, for you or a vulnerable person
  • go to work, or provide voluntary or charitable services, if you cannot do so from home
  • exercise with your household (or support bubble) or one other person, this should be limited to once per day, and you should not travel outside your local area.
  • meet your support bubble or childcare bubble where necessary, but only if you are legally permitted to form one
  • seek medical assistance or avoid injury, illness or risk of harm - including domestic abuse
  • attend education or childcare - for those eligible
  • The NHS continues to be open and so if you have a health concern it’s important you continue to access our services, you can speak to your GP in the first instance.

Meeting others

You cannot leave your home to meet socially with anyone you do not live with or are not in a support bubble with (if you are legally permitted to form one). You may exercise on your own, with one other person, or with your household or support bubble.

For more information visit - ​www.gov.uk/guidance/national-lockdown-stay-at-home#summary-what-you-can-and-cannot-do-during-the-national-lockdown


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Suspected coronavirus - advice for self-isolating

Published on: Tuesday 22 December 2020

Here is a useful guide of what to do if you suspect you have coronavirus.

Click here to open.


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Services in North Kensington over Christmas

Published on: Friday 18 December 2020

Accessing health advice

The NHS is open over Christmas, if you need health advice speak to your GP.

If you have an urgent, but not life-threatening medical need, contact NHS 111 before going to A&E. Call 111 or visit 111.nhs.uk.

NHS 111 can:
  • arrange an urgent A&E appointment so you don't have to wait.
  • make direct appointments with different health services - e.g Urgent Treatment Centres, your GP, mental health crisis services, dental services and pharmacists for urgent repeat prescriptions
  • If needed, send an ambulance.
NHS services in North Kensington over Christmas:
Local NHS Service
Service information
Coronavirus guidance

If you have any symptoms of coronavirus book a test.

Visit  www.gov.uk/get-coronavirus-test or call 119. You can also speak to someone in another language on this number.

The nearest walk in testing centre to North Kensington Harlesden Community Gardens - Challenge Close, Harlesden, NW10 4BF. You must book an appointment and can call them direct on 020 8937 4440 between 9am-5pm.

If your condition gets worse, call 111 or your GP. In an emergency call 999.

Covid-19 hub for vulnerable

In Kensington & Chelsea there is a Covid-19 hub for clinically extremely vulnerable people (formally shielding), available by telephone on 020 7361 4326 or email C19Hub@rbkc.gov.uk

The Covid-19 Hub operating hours are: Mon-Fri 9am-6pm, Sat and Sun 10am-4pm.

If you have any questions about what support is available, you can call the Covid Hub Monday to Friday between 9am and 6pm; Saturday and Sunday between 10am and 4pm on 020 7361 4326 or by emailing C19Hub@rbkc.gov.uk

More information - Kensington and Chelsea Social Council www.kcsc.org.uk/kcsc-directory

Closed bank holidays, otherwise open to take calls and pick up referrals.

Pharmacy services

If you have a minor health problem the fastest way to get advice is to visit your local pharmacist.

You can also find out more about treating minor health conditions on nhs.uk.

GP appointments

Practices will be open as usual on Christmas and New Year’s eve and will be closed for the Bank Holidays.  

Evening, weekends and Bank Holidays appointments are available at the extended access hubs Violet Melchett and St. Charles Centre for Health and Wellbeing:

Monday to Friday - 6.30pm-9.00pm
Saturday -  8.00am-8.00pm
Sundays and Bank holidays - Violet Melchett Clinic, 8:00am-2:00pm St Charles Centre, 2:00pm-8:00pm

The appointments are accessible via patients GP or by calling NHS 111 when out of hours.

Extended appointments and enhanced health checks continue to be available.

Grenfell Health & Wellbeing Service

Over the Christmas and bank holiday period, the Grenfell Health and Wellbeing services will operate normal business hours as listed below:

Contact telephone numbers 

Monday – Thursday | 8am – 8pm | 0208 637 6279

Friday | 8am – 5pm | 0208 637 6279

Saturday – Sunday | 8am – 8pm | 0208 962 4393

Overnight (18yrs+) | 8pm – 8am | 0800 023 4650

Email: grenfell.wellbeingservice@nhs.net (please note that emails are not monitored over the weekend or bank holidays)

For urgent help during a crisis - 
Telephone: 0800 0234 650
Grenfell NHS outreach team - 
Telephone: 020 8962 4393
NHS Grenfell Dedicated Service

Over the Christmas period and bank holidays, the NHS Grenfell Dedicated Service will operate normal business hours as listed below. Patients can contact their dedicated health worker as they normally would. If patients are unsure of who their dedicated health worker is, or need to get in touch via the front-end of the service, they can do so via the following routes below.

Telephone
In the first instance, please call your Dedicated Service health worker directly.

Alternatively, contact on:

Monday – Thursday - 8am – 8pm - 0208 637 6279
Friday - 8am – 5pm - 0208 637 6279
Saturday – Sunday - 8am – 8pm - 0208 962 4393
Overnight (18yrs+) - 8pm – 8am - 0800 023 4650

If patients are facing a crisis, please call the SPA (Single Point of Access) team on 0800 023 4650.

E-mail

In the first instance, please call your Dedicated Service health worker directly, or one of the numbers above.

Patients may elect to contact the service via e-mail, however it important to note that these will not be monitored over the weekend or on bank holidays.

grenfell.wellbeingservice@nhs.net

Adults long-term respiratory monitoring service
 

This service normally takes place on Mondays on a weekly basis. Over the Christmas and bank holiday period, the service will be paused between 21st December – 4th January, and will resume on 11th January.

Patients can still be referred into the service via their GP or Dedicated Service health worker. New referrals are likely to be processed in January.

Paediatric general review service
 

This service normally takes place on Tuesdays on a weekly basis, but can vary sometimes to ensure all family-requested clinicians can be present for the appointment. Over the Christmas and bank holiday period, patients should have already received their appointment dates, and these will go ahead as planned.

Patients can be referred into the service via their GP or Dedicated Service health worker. The team will aim to confirm future appointment dates for families if their referral is received prior to 22nd December. Any referrals received between 22nd December – 4th January will be reviewed and processed in early January, with appointments likely to be confirmed to take place in January 2021 and February 2021.

Toxicology service
 
 

This service takes place on Wednesdays on a weekly basis. The service will run as normal over the Christmas and bank holiday period, with clinics taking place on 23rd December and 30th December. Patients can be referred into the service via their GP as usual.

Charity and voluntary services

Mens Shed - Tinkering Sessions

Every Tuesday 1.30pm to 4.30pm

Every Thursday 10.00am to 1.00pm and 2.00pm to 5:00pm

All other queries (including referrals)

Monday to Thursday, contact https://menssheds.org.uk/contact
Closed - 23rd December to 3rd January.

Yoga-OURMALA

No classes from 22 Dec to 3 Jan, classes reassume week of 4 January.

North Kensington Recovery Engagement

If anyone affected by the Grenfell Incident in North Kensington has any health related general issues to raise during the Bank Holiday period in December 2020 – January 2021, they can contact:

Krishna Sarda – Head of Engagement, North Kensington Recovery (Health) programme, NHS West London CCG at krishna.sarda@nhs.net

Urgent and emergency care centre
 

If you have an urgent, but not life-threatening medical need, contact NHS 111 online (111.nhs.uk) or by phone first before going to A&E, to better control the risk of coronavirus while space in A&E waiting rooms is reduced to ensure social distancing.

If you have a serious or life threatening medical emergency, call 999 or go to accident and emergency (A&E). A&E departments are for seriously ill people with life-threatening conditions and will be very busy this over the next few months. We encourage you to use alternative health services if it is not an emergency.


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8000 people vaccinated last week

Published on: Friday 4 December 2020

Last week, the NHS in NW London started to deliver the Covid-19 vaccine, in line with the government’s priority list of which people will get it first. A total of of 8000 vaccinations were given – which is a tremendous effort from all involved. This is a very exciting development and we want to be clear about how it will work for local people.

The NHS will get in touch with you directly when it is your turn to be vaccinated.

Please don’t contact your doctor or the NHS asking about vaccination; this is not a service that you are able to book in advance. The NHS will contact you when your turn comes in the months ahead. If you are contacted, please do attend the appointment.

We would encourage those over 80 and in the government’s priority list to be ready to accept their invite when called by their GP, reading the covid19 vaccination guide for adults leaflet is a god way to prepare – you can find this leaflet here.

You can also hear local GP Genevieve Small talk about her experience of having the vaccine.

Covid-19 is still very prevalent and highly infectious: the risk of catching it is the same as ever for people who have not been vaccinated.

In the meantime, it is vitally important that we all continue to follow the national public health guidance:

  • wash your hands regularly
  • wear a face covering in enclosed spaces
  • maintain safe social distancing.
    Timings

It will take time to vaccinate everyone in this first group. The phased vaccine supply means the bulk of vaccinations for high risk groups are likely to take place between January and April – so please be aware you may not be called until then.

FAQs - https://www.nwlondonccgs.nhs.uk/coronavirus/nhs-covid-19-vaccination-programme

 


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Free wellbeing course this December

Published on: Saturday 21 November 2020

The Grenfell Health and Wellbeing Service has teamed up with CNWL’s Recovery & Wellbeing College, the Volunteer Centre, the Venture Community Association and Community Champions to offer a programme of free workshops that focus on wellbeing for the Grenfell community.

All the courses will take place online and are open to anyone living in Kensington and Chelsea. They are free to attend.

Here’s how to book your place:

Call the Recovery & Wellbeing College admissions office on 020 3214 5686

Grenfell Health & Wellbeing Service on 020 8637 6279 or email recoverycollege.cnwl@nhs.net

Poster to display & share:

_______________________________________________________________________________________

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Flu myths and the facts

Published on: Tuesday 17 November 2020

There are many myths circulating on the flu this year. Read the facts behind the most common myths.

False claim: It’s not safe to get my flu jab at the NHS 

Mythbuster #1: The NHS has taken every precaution to protect you and put robust plans in place to provide flu jabs in a COVID-safe way. If you are invited for a flu jab appointment, it's important you attend. It's much safer to get the jab than not.

False claim: The flu jab gives you serious side effects

Mythbuster #2: Only 1 in a million people get serious side effects from the flu jab. Mild side effects are more common, but far less serious than the possible effects of flu which can cause serious illness or death. The flu jab is the best protection for you and those around you.

False claim: The flu jab is not halal

Mythbuster #3: It is only the child vaccine which is a nasal spray which includes porcine gelatin. The British Fatwa council has permitted the use of the nasal spray in children. There is also an alternative available with can be requested from your GP.

False claim: The flu vaccine comes with a microchip implant 

Mythbuster #4: An edited video has been shared on social media showing people being implanted with a microchip. This video was about an American company which offered its staff a microchip implant in their finger to buy snacks or use computers and photocopiers. This was not a video of a flu jab and the flu jab does not contain microchips.

False claim: The flu vaccine will give you the flu 

Mythbuster #5: You cannot catch the flu from the flu vaccine. The vaccine contains an inactivated virus which cannot give you flu. It may cause mild side effects such as soreness or aching muscles, a mild fever or feeling unwell, shivery, achy and tired. These are far less serious than the risks of catching the flu.

False claim: The flu vaccine will make you test positive for Covid-19

Mythbuster #6: The flu jab will not make you test positive for coronavirus. The COVID-19 test looks for the specific genetic sequence of SARS-CoV-2 virus. Flu viruses have a very different genetic sequence. The flu vaccine can definitely not affect the result of the COVID-19 test.

False claim: The flu vaccine itself is not safe 

Mythbuster #7: The flu vaccination is safe and effective and must be given annually. It cannot give you the flu. It does not protect you from COVID-19, but it does protect against the strains of flu that will circulate this year.

False claim: The flu shot contains Covid-19  

Mythbuster #8: Recent posts on social media claiming that the flu vaccine contains COVID-19 are false. The flu vaccine has been used for many years and does not contain SARS-CoV-2, the new coronavirus strain that causes COVID-19. 

False claim: The flu nasal spray can make your child unwell 

Mythbuster #9: The children's nasal spray may cause a runny or blocked nose, headache, tiredness and some loss of appetite. But these symptoms usually end within 2 days and are far less serious than the effects of contracting flu.

False claim: The flu is not serious for children so it’s best to let them catch it

Mythbuster #10: Flu in children can be serious - it can lead to high fever, painful ear infections, acute bronchitis, pneumonia and even hospitalisation. Give your child the free flu vaccine to help protect them and vulnerable family and friends. http://bit.ly/child-flu 

False claim: The nasal flu spray can give your child autism

Mythbuster #11: The nasal flu spray will definitely not give your child autism. The claims that the MMR vaccine causes autism have been discredited many times and there is absolutely no link between the nasal flu spray and autism. More: https://www.nhs.uk/news/medication/no-link-between-mmr-and-autism-major-study-finds/

False claim: The nasal flu spray can give your child Covid

Mythbuster #12: The nasal flu spray has been used for many years and does not contain SARS-CoV-2, the new coronavirus strain that causes COVID-19. The nasal flu spray will definitely not give your child Covid-19.


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Flu nasal vaccine is permissible for children says British Fatwa Council

Published on: Tuesday 17 November 2020

The British Fatwa Council has issued a fatwa permitting the nasal flu vaccine for use in children.

The adult flu vaccine does not contain porcine gelatin but the nasal spray spray given to children does.

Dr Musharraf Hussain Al-Azhari, Director of the British Fatwa Council, issued a statement on 12 October 2020 stating that:

“…this is for a medical purpose; it’s not consumption or eating. The nasal vaccine is an important preventative measure that has been shown empirically to reduce a lot of suffering in vulnerable children. This then falls under the well-known category of ‘darurah’ necessity, required and needed…

…Considering this evidence, we conclude the nasal flu vaccine containing porcine gelatine is permissible for use.”

The British Fatwa Council provides guidance on personal, family and business-related issues that Muslims may face in daily life. A Fatwa, in Islam, is a formal ruling or interpretation on a point of Islamic law, based on evidence from Islamic texts, given by a qualified legal scholar.  Some Muslim communities were concerned about the flu nasal spray because it uses a small amount of gelatine as a stabiliser.

However the fatwa concludes that the nasal flu vaccine is permissible for use due to its medical benefits.

The full fatwa can be read here

Flu can be horrible for young children and they can easily pass it on to those around them who could be vulnerable. The free flu nasal spray is the best way to protect your child and can prevent the spread of the virus.

Ask your GP about your child's free flu nasal spray.

The frequently asked questions here may also answer some of your questions about getting the flu vaccination this winter.

For more advice on the flu vaccine for children visit the NHS website here: https://www.nhs.uk/conditions/vaccinations/child-flu-vaccine/ 


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Covid-19 NHS services in North Kensington

Published on: Saturday 14 November 2020

Further to Boris Johnson's announcement on the 4 January we are now in a national lockdown. This means you should stay at home and only leave the house for essential reasons.

The services available in North Kensington have adapted and continue to operate to see residents since the outbreak of coronavirus, below is an update for each NHS service.

Protecting yourself and your family
The health of the local community is of the utmost importance. Please ensure you and your household are protecting yourselves and others by following the guidance regarding social distancing, self-isolation and testing. If you think you have coronavirus please follow the guidance below.

Getting help
If you have any questions about what support is available, you can call the Covid Hub Monday to Friday between 9am and 6pm; Saturday and Sunday between 10am and 4pm on 020 7361 4326 or by emailing C19Hub@rbkc.gov.uk.

You can also read what is available in your borough in RBKC's COVID-19 advice and support handbook

There's also help available at the Family Information Service

Service Updates
Below is an outline of services available in North Kensington available to print here.

Local NHS service

Service update

Coronavirus guidance

If you have any symptoms of coronavirus (a new continuous cough, a high temperature, or a loss of/change in taste or smell) get tested. You can book a free test at www.gov.uk/get-coronavirus-test.

If you aren’t online you can also call the helpline 119. You can also speak to someone in another language on this number.

The nearest walk in testing centre to North Kensington is Harlesden Community Gardens - Challenge Close, Harlesden, NW10 4BF. You must book an appointment and can call them direct on 020 8937 4440 between 9am-5pm.

If your condition gets worse, call 111 or your GP.
In an emergency call 999.

GP appointments

GP practices now offer telephone, video and face to face consultations depending on the patient and the health concern.

All patients will receive a telephone call back in the first instance before they are called into the practice to ensure the safety of all of our patients and minimise risk where possible.

Extended GP appointments – for those affected by Grenfell

GPs still offer extended appointments you can call your practice reception to arrange this.

Enhanced Health Checks

Enhanced health checks are available from your GP, you can book an appointment with your practice reception.

Grenfell Health and Wellbeing Service

The Grenfell Health and Wellbeing service is running as normal.

Face to face appointments are still being offered and telephone support can be provided where face to face contact is not available or advisable.

To talk about your wellbeing or someone else's you can access the following services:

8am-8pm Monday to Friday, weekends 9am-8pm - call the Grenfell Health and Wellbeing Service on 020 8637 6279 or by e-mail Grenfell.wellbeingservice@nhs.net.

Out of hours - 8pm to 8am adults should call the NHS Single Point of Access for Adult Mental Health and the Grenfell Support line on 0800 0234 650 or e-mail cnw-tr.SPA@nhs.net. If a child or a young person up to the age of 18 years of age needs help or anyone else has a concern they should call the CAMHS Gateway Service on 020 3028 8475.

Charity and voluntary services

In Kensington & Chelsea there is a Covid-19 hub for clinically extremely vulnerable people (formally shielding), available by telephone on 020 7361 4326 or email C19Hub@rbkc.gov.uk. The Covid-19 Hub operating hours are: Mon-Fri 9am-6pmSat and Sun 10am-4pm.

If you have any questions about what support is available, you can call the Covid Hub Monday to Friday between 9am and 6pm; Saturday and Sunday between 10am and 4pm on 020 7361 4326 or by emailing C19Hub@rbkc.gov.uk.

Dedicated Service

All survivors and bereaved have been allocated a nominated Dedicated Service health worker. Please call them directly if you need help, if you do not know who your Dedicated Service health worker is, please use the following options below:

Monday to Thursday, 8am to 8pm and Friday 8am to 5pm call 020 8637 6279. 

Fridays 5pm to 8pm, and weekends, 8am to 8pm call 020 8962 4393.

Overnight from 8pm call 0800 0234 650.

Co-ordinated care service for over 65s www.mycaremyway.co.uk

Patients will continue to have contact via their case manager or Health and social care assistant via telephone, video call and when needed, a face to face appointment.


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Caring for yourself and your family

Published on: Wednesday 4 November 2020

This self-care week it's important to reflect on caring for ourselves better. Looking after your health and your family’s health and wellbeing is so important, take one day at a time and try to build in some of the simple ideas below or read our leaflet for inspiration.

Sunlight, fresh air and nature
  • Spending time outside especially in daylight can help to reduce stress and can also help you sleep better at night.

  • Take a break during the day and go for a walk or run, sit in the park or your garden, or do some gardening. If you have children take them to the park so they can exercise and stay active.

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Keep in touch with friends, family and neighbours
  • Go for a walk with family, cook together, watch a film, read a book, play a game or get creative and try painting together.
  • If you live alone try telephone or video calling friends and family regularly, speak to your neighbours and local shop owners and reach out to local charities if you’re feeling isolated.
Cook and eat healthily
  • Life is busy but "fast food" meals don’t always have the right kinds of calories and nutrients our bodies need. Even if it’s only once a week, make a meal from all fresh ingredients for yourself and your family, maybe do it together! Cooking can also be a good way to relax.
  • Eat lots of fruit and vegetables. A range of nutrients and vitamins can help to boost immunity.
Try to stay busy

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  • It’s easy to get bored when you’re at home for long periods of time, but there’s lots that can help to keep you entertained– read books, listen to podcasts or an album or your favourite show. Perhaps use the time to have a clear out or start a new project at home.
  • Finding ways to be creative will also help your well-being such as playing an instrument or writing.
Deal with any health worries
  • If you are worried about any health issue about you or your family then please get in touch with your GP now.
  • GP practices are open as usual even during the lockdown. Your GP will likely telephone you for your appointment in the first instance but you can also still have a face to face appointment if you need to.
Sleep well
  • Sleep can have a huge effect on how we feel emotionally and physically. Try to keep a regular bed time and make sure your room is set up to get a good sleep (an eye mask and ear plugs might help), avoid screen time before and too much caffeine in the day.
  • Perhaps read a book or take a bath or shower to help you relax.
Get organised
  • Getting organised is a great first step to helping us feel better. A small change, like keeping a planner or a calendar on the fridge can help you write down all your jobs and thoughts, freeing your mind and making your life a bit more organised.
Talk to someone
  • Most importantly reach out if you need help. That could mean being honest with friends and family about how you’re feeling if you’re having a bad day.
  • If you feel like you’re having more bad days than good, then there are a range of organisations and professionals that can help to support you through it.
    • Speak to your GP
    • Grenfell Health and Wellbeing Service – 020 8637 6279 (8am to 8pm), our of hours call 0800 0234 650, self-referral form

    • Community living well  - call 020 3317 4200, self-referral form

    • Samaritans – call 116 123 24 hours a day

 


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Key messages for North Kensington

Published on: Wednesday 4 November 2020

Below are the key messages for local residents following the change in national guidance.

The national lockdown means only going out for:
  • Work if you cannot work from home
  • For food, essentials and medical reasons or appointments (including the flu jab)
  • Exercise
  • Providing care for vulnerable people
The NHS is open
  • NHS continues to be open for all health concerns. People should continue to call their GP now if they need to.
  • Our message to residents is if you have been called for an appointment, it is because you need it. Please make sure you attend if you are asked to do so – it is much safer to attend hospital than not to come in due to misplaced fears.
Covid-19 testing
  • If you have symptoms go home, self-isolate and book a test.
  • There is a testing centre at Malton Road which is open seven days a week from 8am to 8pm. Kensington Olympia also has a test centre open up to four days a week between 10.30am and 3.30pm.  
  • Residents must book an appointment at www.gov.uk/get-coronavirus-test  or call 119.
Mental health and support

We know this is going to be a difficult time for people particularly in the darker days of winter, there is a range of mental health and wellbeing support available.


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You Said We Did

Published on: Friday 23 October 2020
Quarterly report - October 2020

Quarterly we produce a round-up of feedback we've had from the community and what action the NHS North Kensington Recovery team has taken to improve health services for local people or address any issues that have arisen. This feedback will come from individuals, service user groups, the local community and voluntary sectory and partner organisations.

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See this month's 'You Said We Did' below:

‘You Said’

‘We Did’

“We are struggling to access an appointment with a GP and aren’t confident using digital tools”
North Kensington GPs

All GP practices in North Kensington are open, but due to Covid-19 most practices are offering a first appointment via the telephone. Many appointments now take place over the phone or through video consultation but face to face appointments are still available.

  • We have raised the issues with the GP practices concerned and they immediately offered an appointment to see the GP in person and swiftly proceeded with their treatment.
  • We have been working with GPs, residents associations and the community and voluntary sector in North Kensington to continue to address these issues.
  • We are working with our Health Partners on a programme to build the knowledge, skills and confidence to allow everyone to access digital health tools.
“Is it possible to speak to a GP in a language other than English?
Interpreting service
  • We developed a communication shared across the community and voluntary sector and with our Health Partners to inform people that every GP practice in North Kensington has a service called Silent Sounds which people can use to speak to their GP over the phone or in person. With this system if someone wishes they can have a member of their family on the call too. The practice reception will organise this when someone calls them.
  • We have also sent a communication to primary care networks and practices also, to ask that they support patients to access this service.

 

“Emotional support is needed to help BAME elderly who are not coping well because of the lockdown. They need to speak with someone who can understand and relate to their culture and faith to improve their mental health and tackle loneliness”.
 
Culturally appropriate support
  • We approached one of our health partners who offer culturally appropriate emotional support in different languages to support the patients. This was an example of partnership working between the NHS and community groups.

 

“There has been an increase in the number of homeless people with the current situation having a detrimental affect on their mental health”
Mental health services
  • Support is being provided to the homeless population at The Curve on a regular basis by the NHS Central North West London (CNWL) Trust mental health services.
 
“We would like access to self-care activities especially designed to support health and well-being”

 

Self-care menu for North Kensington coming soon
  • We have developed a menu of self-care activities specifically for North Kensington which is due to launch in November 2020 starting with complementary therapies. More information coming soon on our website here, to find out more email grenfell.response@nhs.net
Over 65s
  • We also continue to fund and provide additional services to over 65s as part of our Integrated Care services. The service offers non-medical activities and you can be referred to a wide range of activities. This can be anything from a coffee and chat group, to a local exercise or IT skills class.
Arts and crafts
Some members of the community with diabetes, particularly from BAME backgrounds, are struggling to manage their blood sugar during lockdown, increasing their risk of obesity and other complications”
Diabetes workshop in Arabic
  • A pilot was delivered in partnership with NWL Diabetes team to deliver culturally appropriate information to understand diabetes prevention and management. The workshop was co-designed with our health partners to ensure that the content was right.

The three week workshop is being offered online in English and Arabic. 

“We’d like to be able to access community-based activities easier”
Social prescribing link workers
  • We have now helped appoint three social prescribing link workers to North Kensington GP practices. They sit within the practices and work with patients to help improve their health and wellbeing. Part of the support they offer includes finding community-based activities for patients.
  • For more information speak to your GP about a referral to a social prescribing link worker.
 
“There is a lot of information out there it can be overloading, we need clear and simple messages”
 
Communications
  • We have added key simple messages to our website on Covid-19 and NHS North Kensington services. For this year’s flu campaign we have published a range of simple resources including our key messages, Q&A and community presentation and we will take the same approach with all future campaigns.
“We as the community and voluntary sector need greater skills to help provide confidence, knowledge and skills to residents on keeping well”
Health Coaching Training
  • We delivered a Health Coaching Training pilot course and following positive feedback will be rolling out a more in depth, full two day training to the community and voluntary sector.

  


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Fighting flu together

Published on: Tuesday 29 September 2020
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The flu can be serious                        

The flu can be serious, each year the virus kills 11,000 people on average and hospitalises thousands more. The flu virus spreads from person to person, even amongst those not showing symptoms.

Our campaign - #FightingFluTogether

We're delighted to have the support of local residents in our #FightingFluTogether campaign. Look out for Abdullahi, Patricia and Naima across North Kensington spreading the word of the importance of people getting their flu jab and to make sure we are looking after eachother.

The symptoms of flu are:
  • a sudden fever – a temperature of 38C or above
  • an aching body
  • feeling tired or exhausted
  • a dry cough
  • a sore throat
  • a headache
  • difficulty sleeping
  • loss of appetite
  • diarrhoea or tummy pain
  • feeling sick and being sick
Who is at risk of complications?

Some people are more likely to develop potentially serious complications of flu, such as pneumonia (a lung infection) and the flu vaccine is the best protection for these people. People who are at risk are offered the free flu jab by the NHS.

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If you are eligible for a free vaccination, your GP practice will contact you directly by letter or text to arrange it, or you can contact your local pharmacy to book an appointment.

Who is eligible for the FREE flu jab?
  • adults aged 65 and over
  • adults and children with certain medical conditions
  • pregnant women
  • people living with someone who's at high risk from coronavirus, on the NHS shielded patient list
  • children aged 2 and 3, in primary school and children in year 7 (secondary school)

By having the flu vaccination, you will help protect yourself and others from what can be a severe, and sometimes fatal, illness which could lead to a hospital treatment.

Where to get your jab

Your GP practice will contact you by letter or text to book an appointment, invites will go out from the end of September throughout the flu season. You can contact your GP to find out when you will receive it.

You can also book an appointment at your local pharmacy if you’re over 18, find out which pharmacy you can go to https://myvaccinations.co.uk/  or through Boots online https://www.boots.com/online/pharmacy-services/winter-flu-jab-services ​.​​ 

 Resources

These resources can be downloaded and shared and presented to groups to help us #FightFluTogether.

Help us spread the word

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Have you had your flu jab? Use the #FightingFluTogether hashtag to tell us on twitter and we will share with others @WLondonCCG.

 


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Health Help Now to close

Published on: Monday 7 September 2020

Residents encouraged to sign up for the NHS App

The Health Help Now app is no longer available following a decision by the NHS in North West London to decommission the service. Residents across the region are encouraged to sign up for the NHS App instead.

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Health Help Now was introduced to provide residents in North West London with digital support and signposting to a range of health services including symptom checkers, diabetes support and health advice. Unfortunately it has not been widely taken up across the eight boroughs and the local NHS no longer has the clinical resource to assure its clinical content or the financial resource to promote it.

In the light of these concerns, the local NHS engaged with stakeholders and undertook an equality and health inequalities analysis (EHIA) screening exercise to consider the viability and future of Health Help Now. Stakeholders expressed the views that the lack of clinical oversight rendered the app clinically unsafe; the app user base was too low to be financially sustainable; and that user numbers were unlikely to increase due to the lack of available promotional funding. The EHIA indicated that the lack of clinical oversight rendered the app clinically unsafe for all user groups.

The NHS in North West London therefore decided to decommission Health Help Now with effect from the end of June 2020.

Kevin Jarrold, Joint Chief Information Officer of North West London Health and Care Partnership said: “Following the decision to close Health Help Now we need to concentrate on encouraging people to download and use the national NHS App which offers an excellent alternative that is backed by NHS England and NHSX.”

Owned and run by the NHS, the NHS App is a simple and secure way for people to access a range of NHS services on a smartphone or tablet. These include repeat prescription ordering, appointment booking, symptom checkers, and advice about coronavirus. Depending on local arrangements, patients may also be able to access additional convenient features such as the ability to message their practice or healthcare professional and view their hospital and other healthcare appointments.

Patients are encouraged to download the NHS App from the App Store or Google Play. See more information about the NHS App here:

www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/


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Could you be one of our next Health Partners?

Published on: Thursday 13 August 2020

***Deadline extended to 15 October 2020***

West London CCG is again opening up applications from community, voluntary and faith organisations working in North Kensington, to join the NHS Health Partners Programme in a third round of recruitment.

The programme which launched at the end of 2019, brings organisations together with the common goal of supporting local people to improve their health and lead long and healthy lives. Here is a list of our current Health Partners.

What we do?

The work of the partners is informed by the needs of the community and the latest health data and evidence. Currently the programme is looking to address some of the issues which have occurred as a consequence of the current Covid-19 outbreak.

There are a range of benefits in becoming a Health Partner including training, development and support to develop projects and work that will help build community resilience in North Kensington.

Getting started

To become a Health Partner, there is some basic criteria we ask organisations to meet. An organisation will need to be a registered charity, voluntary or community group, social enterprise or community interest company, or registered social landlord. They will also need to meet certain criteria such as having a safeguarding policy and a Disclosure and Barring Service (DBS) check.

The CCG can support and advise any organisations that wish to become a Health Partner to meet the criteria to enable them to do so.

Contact us

Want to get involved? We’d love to work with your organisation, email us and we’ll get back in touch wlccg.nkrt@nhs.netThe deadline is 15 October 2020

 

 


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COVID-19 response: Rugby Portabello Trust

Published on: Thursday 2 July 2020

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It's been fifteen weeks since we shut our doors, but our support for the local community hasn't stopped. Whilst we aren't able to deliver the extensive activities that we know are so important for the development of children and young people, our mentoring and holistic support has continued.

It hasn't been easy. Our approach is based on building and maintaining relationships and trust, and that requires face-to-face communication whenever possible. Thankfully, because our approach is also based on giving long-term support, it is precisely those established relationships that have allowed us to adapt to a new environment. This is as much a testament to the people using our services as it is to our staff and volunteers.

With the suspension of our normal services, we furloughed the majority of our staff in order to ensure that we're in the financial position to open our doors, when the time comes. As we develop new approaches to deliver support remotely, we've un-furloughed some staff and will phase in the remainder of the team as service delivery increases or when we resume 'normal' services, in whatever form they take.

Our staff, volunteers and supporters have been incredible in these unprecedented times. This isn't the first time they've been asked to rise to a very difficult, extraordinary challenge, and we couldn't be prouder of what they're accomplishing, despite all of the hurdles in place.

Services during COVID-19

Food Deliveries

We are using our regular food deliveries from FareShare and City Harvest (normally used for our cooking projects) to put together food parcels for 20 of our most vulnerable families. These are delivered contact-free twice weekly, and have been a lifeline for at-risk families who are unable to leave home to access foodbanks or use their food vouchers.

Virtual Classroom

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We launched our Virtual Classroom in April, which has taken the approach of our Homework Club one step further and seen our homework support volunteers turned into teachers and tutors, working online one-on-one and in small groups with local children.  We are now tutoring 45 children, 3 days a week, and delivering an on line games session and parents forum as part of this offer.

Toys and Games Drop

We have been carrying out a safe distribution of donated toys, games, crafts and more, contact-free to local families, helping parents to keep their children engaged and entertained.

Care Calls

Our team is in regular contact with our service users, making weekly (or more often) calls to those we know who are struggling most at this very difficult time. While the calls are often simply checking in, they’ve also taken the form of cooking lessons and singing sessions and have played an important role in enabling us to identify issues as they arise, aiding us in referring service users onto appropriate support services, such as foodbanks and Social Services.

Magic Mum's

We have recently restarted our weekly Magic Mum’s sessions on line. Meeting with our Mums to provide support and guidance every Thursday between 11.00-12.30. In addition to this, we are launching an on line Community Leadership course.

Launching new on-line Community Leadership Course

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Sound Systems is a community leadership course with a difference. It aims to support all women in the community who have an idea for a community project. This short 4 week course will cover: Community leadership skills, writing a risk assessment, understanding safeguarding policies and completing you own personal development plan. On completion, you will also have access to 3 inspiring group coaching sessions.

The course will be delivered online, via youtube. You can watch at your own pace and in your own time. You just need access to a computer and wifi, our experienced trainers and coaches will do the rest!

Youtube Workshop Launch Dates:

Session 1: 1 July
Session 2: 8 July
Session 3: 15 July
Session 4: 22 July

To register or find out more about Sound Systems please:

Email us: sound.systems@rpt.org.uk
Call us: 0207 229 2928

Find out more and how to access the Rugby Portobello Trust’s services including what is coming up this summer visit their website www.rugbyportobello.org.uk


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Health Partners Go Online During COVID-19

Published on: Tuesday 23 June 2020

North Kensington Health Partners came together virtually on Thursday 4 June to discuss building resilience in the community. The partners shared lessons learnt from Grenfell and Covid-19 that have helped to achieve this. The focus of the discussion was how they can collaborate and work with the NHS to continue to build resilience both during Covid-19 and beyond.

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The partners also shared their concerns regarding the disproportionate impact of Covid-19 on BAME (Black, Asian and Minority Ethnic) people, particularly in such a diverse community. A working group of Health Partners will look at Covid-19 inequalities and work with the NHS and other partners to co-design interventions to address these in North Kensington.

Further plans were agreed, one of which is to develop a ‘digital capacity building’ programme, also to address health inequalities. This will aim to improve access to technology and up skill individuals to access more health information and services online, working in partnership with the local GP network. 

Krishna Sarda, Head of Engagement  for the NHS in West London says, “these meetings with our Health Partners are invaluable and we are committed to tackling health inequalities together. Creating smaller sub-working groups which will lead on different areas will enable us to take actions forward and see results more quickly.”

The Health Partners will continue to meet for a number of focused virtual meetings over the coming months. More information coming soon – watch this space.

Interested in becoming a Health Partner or want to know more? Visit www.grenfell.nhs.uk/community/health-partners-programme or email contact wlccg.nkrt@nhs.net 


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Latest update from the NHS in North Kensington

Published on: Wednesday 10 June 2020

Read the latest update from the NHS in North Kensington where we reflect on the 3rd Anniversary of the tragedy that took place at Grenfell Tower and descibe the support that is available at this time.

Read the newsletter in full here.

We hope you will find this information helpful and that it will answer questions you may have.  If you would like more information on any of the information you have read about in the newsletter, please contact us at nwlccgs.communications.nwl@nhs.net


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Grenfell anniversary - information and support

Published on: Tuesday 9 June 2020

Grenfell anniversary – taking care of yourself and loved ones

The anniversary period is a difficult time for many in North Kensington. Everyone will react in different ways, but the NHS is here throughout this period and beyond to support you and your family.

Marking the anniversary

Marking the anniversary throughout this pandemic comes with additional challenges. When thinking about how we mark the third anniversary we must do so cautiously particularly to protect members of our community we know are disproportionately impacted by Covid-19.

This years celebrations are being led online and you can join from home, here is the schedule we realise it's not quite the same but we will be together in spirit.

Local NHS and public health guidance has been published to support, you can read it here.

 

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Advice & support

It’s more important than ever you look after your mental and emotional health and wellbeing at this time. The Grenfell Health and Wellbeing Service has published some guides with some suggestions and advice that might help, click on the links below to download the information and share with others:

You can also watch this video:

I need to speak to someone, or know someone else who needs help

If you or someone you know has been affected by Grenfell, and needs support, or you’d just like to have a chat you can call us on 020 8637 6279. You can also contact the NHS ‘Single Point of Access’ 24/7 including out of hours including weekends. The service is confidential and you are not required to give any personal details, call 0800 0234 650 or email cnw-tr.SPA@nhs.net.

You can find out more here grenfellwellbeing.com/contact-us

I have another health worry

If you are worried about any aspect of your health then speak to your GP in the first instance, you can request an extended appointment with your practice reception if you need more time.

Your GP can also book you in for an enhanced health check. These appointments are currently over the phone but will be back up and running physically as soon as possible.

If you need healthcare or treatment it’s important you contact the NHS

The NHS is here for you and is actively encouraging people not to hesitate in speaking to their GP or in an emergency, calling 999.

Our hospitals are well organised to support both Covid-19 and non Covid-19 patients safely. 


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COVID-19 Spectra continue to offer sexual health and well-being services

Published on: Thursday 28 May 2020

Our Health Partners Spectra, continue to offer free sexual health and well-being services and support and friendship throughout COVID-19, in this video John Dugdale Operations Manager  explains what’s on offer.

To find out more and to access any of the services on offer visit https://spectra-london.org.uk/  


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Volunteer Centre Kensington & Chelsea - A day in the life during COVID-19

Published on: Thursday 21 May 2020

A day in the life at the Volunteer Centre, Kensington & Chelsea

The Volunteer Centre Kensington & Chelsea (VCKC) has been at the forefront of the community response to the pandemic in K&C, working alongside our partners in the voluntary sector, the NHS and the Council; as well as local people in every part of the borough to tackle food insecurity, isolation, anxiety and depression.

While our volunteer programme is helping more people than ever to donate their time to help others, our specialist services are helping our clients cope with the challenges they faced before COVID-19, alongside the new ones created by the virus and the public health response to it.

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New ways of doing things

Although some of our work has been put on hold, we’ve managed to find other ways to deliver our services; like many organisations supporting people’s mental health, our teams now call clients on the phone or via Zoom to check in and work through the issues they are experiencing. For some people this might be a quick chat every couple of days, for others a more substantial conversation a couple of times each day.

Community and Maternity Champions would normally be out and about on and around the Lancaster West and Silchester estates, supported by our professional team, but for the moment a lot of that energy and positivity has had to move online. We’ve found ways to run our parent and baby and yoga classes online, sent materials out so people can join in at home via Zoom (we’re working on a new origami offer!), and kept in touch to make sure everyone is coping (and to offer immediate support if they’re not).

Of course we’ve also had to look at where our staff are best placed to support and that has meant our outreach worker being available to help in the emergency food effort.

On Tuesdays and Thursdays we normally offer appointments for people who face barriers to volunteering so that they can sit down with an advisor who can help match their goals, skills and time to the right opportunity. They might have concerns about stigma and prejudice in the workplace, learning disabilities, or experiences of education that have held them back in life, a criminal record, or a lack of digital confidence. The Volunteer Centre would normally be a welcoming place to visit in person; even though we can’t offer that face-to-face contact at the moment we’re still a friendly voice on the other end of the phone!

Proud of our partners

Our community partners have done a brilliant job under the circumstances. Some have expanded what they offer to respond to new demand during the pandemic, such as doing shopping for vulnerable people who are isolating. Others have created completely new services (befriending online, for example), both offering new opportunities to volunteers. In some cases we’ve been asked to provide extra help, perhaps where a partner is trying to cope with a lot more volunteers than previously, or has employed a dedicated volunteer manager for the first time. Our colleagues in the NHS locally are also creating hundreds of new voluntary roles so for those comfortable online and looking for an opportunity to volunteer now is a good time!

The future

 We don’t think the future is going to look like the past, and we’re speaking to our clients and our partners about what it might look like. We get to know each person we work with really well, to understand where they are coming from and where they want to get to, and to design a plan for their recovery and wellbeing together, focusing on building that crucial sense of self-worth through regular achievement. For some their goals and the route to achieving them will be clear, but for most it will be more complex, and for a few they will try a large number of different activities, volunteering placements, workshops – interspersed with periods of being so unwell that they can’t engage regularly at all – before they have the good mental health that we’re all looking for.

It’s a privilege to see how people progress with the right opportunities.

Once forged, our relationships with our clients are something they can rely on when times are tough, as they are for many now – they know where we are and they pick up the phone to get help if they stumble, or just to share the good news about their most recent success. As always, we adapt to their needs and find flexible ways to provide support.

Volunteering

If you’re one of those people used to living a big chunk of their lives online, and if you have a consistent amount of time to give to others, then you can volunteer through us just as easily now as you could a couple of months ago. While a number of our voluntary sector partners have had to suspend some of their work, others have been able to move online and carry on their services and some are more in need of extra volunteers than ever before.

For more information visit www.voluntarywork.org.uk

 


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COVID-19 - How the Al Manaar Muslim Cultural Centre has responded

Published on: Wednesday 13 May 2020

We are so proud to see the incredible work from across the community and voluntary sector in North Kensington in response to the COVID-19 outbreak including from our Health Partners the Al Manaar Muslim Cultural Centre in North Kensington.

Here Abdurahman Sayed, CEO of the centre describes how they have mobilised to support local people, the amazing response they have recieved in turn and their upcoming plans.

 

 

 

In this video Abdurahman describes counselling support available in a variety of languages and support for the bereaved that is available at the Al Manaar. 


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The Pepper Pot Centre: A day in the life during COVID-19 from Chair Howard Jeffrey MBE

Published on: Thursday 30 April 2020

Organisations in North Kensington are finding ways to adapt their services to respond to the needs of the community during the outbreak. Chair of the The Pepper Pot Centre Howard Jeffrey MBE, takes us through an eventful day in the life of the charity based in Ladbroke Grove.

The Pepper Pot Centre was founded in 1981 by Pansy Jeffrey to combat discrimination, isolation, depression and loneliness amongst the growing generation of Caribbean older people (50+) and to help them to take charge of their own lives. It also provides a demonstration of how communities can preserve their heritage.

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The Team - Zenawi Tadesse, Linton Mitchell, Marica Edwards and Soki Kombo.

Start of the day

6.30 am
Marcus Woods a member volunteer arrives to open up the centre so our cleaner can start preparing the premises for the hectic day ahead.

8.00am
Legendary Head Cook Marcia Edwards arrives for what must be more than her 2000 th shift at the kitchen. This is Marcia’s manor and she rules the roost!

Soon after arriving Marcia begins taking an inventory of our food and drink supplies. Food deliveries often arrive in the morning and it's her responsibility to be sure that all fruits and vegetables are fresh and that all the food, drink and condiments are being used before the expiry date.

9.00 am
By 9am the remainder of the kitchen staff arrive are now assembled.
This is the time when the main preparation begins. Marcia supervises her kitchen staff as they prepare for the ‘Lunch Run’. This often involves making sauces, chopping and slicing all the vegetables and beginning to cook the dishes that take longer to prepare, such as the roasts and baked poultry, soups or desserts.

With Marcia at the helm the team glide around the kitchen like an F1 Mercedes car, the lunch preparations are progressing well and the kitchen is now full of the spicy aromas of the Caribbean! The staff at the Pepper Pot come from more than half a dozen Caribbean and African countries, so there’s lots of different accents in to be heard in the kitchen.    

10.15am
Right now Marcia is checking a fresh delivery from the charity Fareshare, that has pulled up to the Pepper Pot car park. It is her responsibility to make sure that the delivery includes exactly those items that were ordered, in the proper quantities. The Centre parking space is also a Fareshare hub, which means other charities also come a collect their deliveries during the ‘drop off’.

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10.40am
Linton Mitchell a mercurial 'Soundman' from the 70's takes the mini bus to the Playground Theatre Café & Bar on Latimer Road
which is run by Rima Sams. Rima is working with local food banks and charities to make free meals for local elderly and vulnerable people. 

The cafe is a buzz of activity and Linton collects enough food boxes for all the targeted Pepper Pot Centre members to have a good meal during the coming weekend as the centre is closed. On the way back, Linton pops into Big Ben to pick up some Caribbean provisions.

12.00pm
The food is cooked, packed and ready to go.
 Linton takes command of the operation, this is his domain and he is responsible for delivering the lunch boxes to our eagerly awaiting members in our iconic mini bus which was donated by the National Lottery Fund.

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13.20pm
Linton and the team return victorious
, mission accomplished for another day. The service provides a crucial support mechanism for a targeted group of members aged between 71-95 years old, who are not only isolated but are quite lonely and confused during this period of uncertainty. The daily delivery breaks the cycle of isolation and also helps these elderly members to reconnect with their beloved centre.

13.25pm
The lunch rush is over
and so the team have time to take a lunch break. They all stop for a bite to eat and recharge their batteries. The short break also provides an opportunity for the team to relax, take stock, have some banter and reflect on the day so far.

14.20pm
Pepper Pot receptionist Ernest Lewis brings news
to the kitchen that Andreia Miguel, Royal Borough of Kensington & Chelsea Food Referral Co-ordinator has just arrived with a range essential goodies for the kitchen including; rice, sugar,  pasta, wipes, surgical gloves and gel etc. This announcement is welcomed by a chorus of cheers.

15.10pm
An eagerly awaited phone call is received by centre manager Zenawi Tadesse, yes the news is good, Brooke Dobbyn the Grants Manager for the Kensington & Chelsea Foundation has just confirmed that our small funding application has been successful and we will receive some immediate funding. The actual donations come from LMAX Group, a Global Financial Technology company who have been based in W11 for 10 years and who wanted to offer funding support for local elderly people during the crisis. The slogan on their website reads 'Thank you NHS - In this together’.

15.40pm
In the kitchen, the clean down has started.
While the kitchen staff are cleaning up, Marcia and Zenawi take the time to plan and review the menu for the following week. They have the easy banter of two colleagues who have worked together for over a decade and take this time to place food and drink orders for the following week.

16.35pm
At the end of the day
, Zenawi announces the good news about the funding to the whole team...a second chorus of cheers go out. There is no such thing as an average day at the Pepper Pot Centre. The work is so diverse but everyone who works at the centre has a similar attitude. They work hard, put in the hours in and really care about what they are doing. Though often tough at the Pepper Pot, it’s never dull.  It has been a good day, but it starts all over again on Monday.

Thank you Howard and team for sharing this with us, for more information or to access services provided by The Pepper Pot Centre visit www.pepperpotcentre.org.uk.

 


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A message from Al Manaar this Ramandan

Published on: Thursday 23 April 2020

Br Abdurahman Sayed, Al Manaar CEO shares a message at the start of Ramadam, which comes with different challenges this year in light of the current outbreak of coronavirus.

Watch the video in full below.


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Ramadan Mubarak

Published on: Thursday 23 April 2020

Ramadan this year runs from the evening of Thursday 23 April to the evening of Saturday 23 May. The Muslim Council of Britain has produced extensive guidance for those observing Ramadan this year, in light of Covid19. Their guidance includes general top tips and tips on studying and working from home. You can read all of this and more on their website.

Information for people with diabetes
The NHS North West London Know Diabetes Service have put together resources for individuals with diabetes who will be fasting during Ramadan.

Visit our website knowdiabetes.org.uk where you can find information on how to stay safe and healthy over Ramadan. Including:

  • Dietary advice around Sahoor and Iftar offering meal suggestions which are healthy and balanced from NHS Dietitian Salma Maher (example below).
  • Risks associated with Diabetes and fasting and how to  manage these risks
  • Where to go if you have questions about fasting during Ramadan
  • Advice in different languages

Website www.knowdiabetes.org.uk/be-healthier/ramadan/

For those individuals who require further assistance with their medication, testing kits or dietary advice please ask speak to your local diabetes team  or contact  the Diabetes UK helpline on 0345 123 2399 or email helpline@diabetes.org.uk

Wishing you a Happy Ramadan.

 

 

 

 


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Fantastic response from our health partners Bay 20 to COVID-19 outbreak

Published on: Thursday 23 April 2020

We’re very proud of the response of our health partners at Bay 20 who are working collaboratively with others to deliver nutritious meals to people in North Kensington who need support at this time.

In this video Fiona, Debbie and Rhumel share how it all started and how it’s going.


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Protecting vulnerable people self-isolating

Published on: Wednesday 1 April 2020

The COVID-19 outbreak brings new challenges for people who are vulnerable in their own homes and may not be able to access support in the way they otherwise would. For some people self-isolating may increase their risk of harm, however, support is available.

Please see a range of resources below from our partners to help people who may otherwise be vulnerable to access help in Kensington & Chelsea:

Safegauarding Adults & reporting safeguarding concerns

Domestic abuse

Scamming

Please stay well and take care.

 


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Latest news from the NHS in North West London on coronavirus (COVID-19)

Published on: Monday 30 March 2020

Read the latest newsletter from the NHS in North West London, which shares information on the changes that have been made to NHS services in North West London at the current time. These temporary changes will help to focus all efforts and resources on tackling the covid-19 outbreak.

Headlines include:

  • recent changes to NHS services in North West London;
  • information about a new Coronavirus Information Service on WhatsApp launched by the government;
  • the latest NHS guidance on donating blood.

Read the newsletter in full here.

In addition, keep up to date with the latest health information and advice about coronavirus advice by visiting the NHS website

We hope you will find this information helpful and that it will answer questions you may have.  If you would like more information on any of the information you have read about in the newsletter, please contact us at nwlccgs.communications.nwl@nhs.net


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Coronavirus health guidance - Translated

Published on: Friday 27 March 2020

Are you looking for information on coronavirus in easy read or a different language for someone?

The Government has published 'Stay at home' guidance in a variety of languages to make sure this important message reaches every part of our community. There is also an easy read version of the guidance.

Translations available in:

Many more languages available here

If you can't find the language you are looking for, Doctors of the World have translated the latest Public Health England guidance on their website. Click the link below to download and view:

More available here.

Please share with anyone who may benefit from translated information.


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Looking after your emotional well-being when social isolating and distancing

Published on: Monday 23 March 2020

Social isolation, less physical activity, unpredictability and changes in routine can all contribute to increasing stress. Many people including those without existing mental health needs may feel anxious about this impact.

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If you are receiving services for your mental health, learning disability or autism and are worried about the impact of isolation please contact your keyworker or care coordinator to review your care plan. If you have additional needs please contact your key worker or care coordinator to develop a safety or crisis plan.

Understandably, you may find that shielding and distancing can be boring or frustrating. You may find your mood and feelings are affected and you may feel low, worried or have problems sleeping and you might miss being outside with other people.

At times like these, it can be easy to fall into unhealthy patterns of behaviour which in turn can make you feel worse.

There are some simple things you can do that may help, to stay mentally and physically active during this time such as:

  • for ideas of exercises you can do at home, if you have access to the internet visit the NHS website for ideas

  • spend time doing things you enjoy – this might include reading, cooking, other indoor hobbies or listening to favourite radio programmes or watching TV

  • try to eat healthy, well-balanced meals, drink enough water, exercise regularly, and try to avoid smoking, alcohol and drugs

  • try spending time with the windows open to let in the fresh air, arranging space to sit and see a nice view (if possible) and get some natural sunlight, or get out into any private space.

  • Keep at least 2 metres away from your neighbours and household members if you are sitting on your doorstep

What steps can you take to stay connected with family and friends during this time?

Draw on support you might have through your friends, family and other networks during this time. Try to stay in touch with those around you over the phone, by post, or online. Let people know how you would like to stay in touch and build that into your routine. This is also important in looking after your mental wellbeing and you may find it helpful to talk to them about how you are feeling if you want to.

Remember it is okay to share your concerns with others you trust and in doing so you may end up providing support to them too. Or you might want to try an NHS recommended helpline.

Keeping informed

Constantly watching the news can make you feel more worried. If you think it is affecting you, try to limit the time you spend watching, reading, or listening to media coverage of the outbreak. It may help to only check the news at set times or limiting this to a couple of times a day.

Try to focus on the things you can control, such as your behaviour, who you speak to and who you get information from. 

Every Mind Matters provides simple tips and advice to start taking better care of your mental health.

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When to get help

If you are struggling with your mental health. The Grenfell Health and Wellbeing is here to help, there may be some slight changes to services but there is always someone available to talk​​​​​​​.

You can access the following services:

  • 8am-8pm Monday to Friday, weekends 9am-8pm - call the Grenfell Health and Wellbeing Service on 020 8637 6279 or by e-mail Grenfell.wellbeingservice@nhs.net.
  • Out of hours - 8pm to 8am adults should call the NHS Single Point of Access for Adult Mental Health and the Grenfell Support line on 0800 0234 650 or e-mail cnw-tr.SPA@nhs.net. If a child or a young person up to the age of 18 years of age needs help or anyone else has a concern they should call the CAMHS Gateway Service on 020 3028 8475.

The NHS mental health and wellbeing advice website for self-assessment, audio guides and tools that you can use.

If you are still struggling after several weeks and it is affecting your daily life, please contact NHS 111 online or your GP. If you have no internet access, you should call NHS 111.

​​​​​​


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NHS North Kensington Update - 12 March 2020

Published on: Thursday 12 March 2020

See the latest update from the NHS in North Kensington. In this issue we cover the launch of the Health Partners Programme earlier this month as well as the latest news on the Coronavirus. 

Read the newsletter in full.

Sign up to receive these emails directly to your inbox, email us at wlccg.nkr@nhs.net 

 


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Palliative care services in North Kensington - have your say

Published on: Friday 6 March 2020

Tell us your views on the future design of palliative care services

West London CCG would like to share our current thinking for how we address the challenges faced by palliative care services in these areas as part of our on-going review.

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We are in agreement that reaching only 48% of patients who may have a palliative care need is not good enough. This is an opportunity to re-design our services to make sure they reach more people, are better co-ordinated and that they are responsive in an emergency and no matter the time of day. We are proposing a number of potential scenarios that we would like to hear your views on as we progress to a future model of care.

 ​​​​​​​Please read our Involvement Document here and complete the survey online or in print before Friday 13th March 2020.


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About Coronavirus (COVID-19)

Published on: Thursday 5 March 2020

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

What's the risk of coronavirus in the UK?

The UK Chief Medical Officers have raised the risk to the public from low to moderate.

Health professionals are working to contact anyone who has been in close contact with people who have coronavirus.

Guidance

  • If you have been in contact with someone with coronavirus or have returned from an affected area identified by the Chief Medical Officer as high risk and you are feeling unwell with a cough, difficulty breathing or fever, stay at home and use the NHS 111 online coronavirus service or call NHS 111.
  • Wash your hands more often than usual, for 20 seconds using soap and hot water, particularly after coughing, sneezing and blowing your nose, or after being in public areas where other people are doing so. Use hand sanitiser if that’s all you have access to.
  • To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue away immediately. Then wash your hands or use a hand sanitising gel.
  • Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.
  • At the current time and based on our understanding of what is known of COVID-19 and other similar respiratory viruses, it is likely that older people and those with chronic medical conditions may be vulnerable to severe disease. As more information emerges, recommendations may change.

 ​​​​For informaiton on how coronavirus is spread and advice on meeting in public visit the nhs website for the latest information visit www.nhs.uk

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do visit 111.nhs.uk


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Launch of the Heath Partners Programme in North Kensington

Published on: Tuesday 3 March 2020

Residents Associations, and voluntary and community and faith organisations from North Kensington are joining forces with the NHS in a new Health Partners programme to work together to improve the health and wellbeing of local residents and build the resilience of the community as a whole.

At the launch event held on the 28 February 2020, the 18 Health Partners came together to celebrate the launch of new partnership and watch a new film produced by the NHS which shows residents of Grenfell Tower, the bereaved and the wider community talking about the impact of the fire on their lives, the difficulties they have faced, how the NHS has helped them and what we need to do in the future.  Attendees included bereaved and survivors, as well as others who have been impacted directly.

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Louise Proctor, Managing Director of West London CCG, who developed the programme, said: “The thoughts and views captured in the film are why we need the Health Partners Programme. It is the start of a new partnership, but it builds on long local history of strong community and local organisations seeking to support residents and the emergence of new groups that have started in response to the tragedy.

“It’s born out of a recognition that the only way we will make a real difference to the health and wellbeing of our local population is to harness the skills, talents and knowledge of those individuals and organisation who are already there making a real difference to their communities.”

Filsan Ali, Director at Midaye Somali Development Network, added: “We support Health Partners as it is a great opportunity for community organisations to work in partnership with the NHS to improve the health and wellbeing of our communities.”

The Health Partners Programme aims to

  • strengthen the wellbeing of individuals, families and the community
  • improve the understanding of basic health information and services so people can make good health decisions
  • develop and deliver services that are culturally sensitive
  • engage with the community to help share health messages

Mary Mullix, Director of North Kensington Health Recovery at West London CCG, added, said: “The NHS has been challenged to step up and respond to the needs identified within the community and this has led us to develop the Health Partners programme.  It recognises we can only do that if we work with the local community wand the development of the heath partners programme is an indicator of our strong commitment to do so.”

Christopher Herbert, Head Coach & Founder, Fit for Youth, said: “We are really passionate about helping to improve the health, fitness and wellbeing within North Kensington and are overjoyed to be part of an amazing initiative and partnership with the health partners. We think the work the health partners are doing is fantastic and we are looking forward to contributing!”

In the coming months the Health Partners will be coming together to agree what the focus of their work will be over the next year. We will also be inviting applications from anyone else who is interested in becoming a Health Partner.

To see the film and find out more about the Health Partners Programme visit www.grenfell.nhs.uk

If anyone is interested in becoming a Health partner please get in touch at wlccg.nkrt@nhs.net

Notes to editors

1. For further information call 020 3350 4205 nwlccgs.media@nhs.net 

2. The initial Health Partners are:

Bay 20 Hearts and Minds

Dalgarno Trust

The Pepper Pot Centre

Everyone Active

Fit for Youth

Lancaster West Residents Associations

NeoHealth

Rugby Portobello Trust

Spectra

Unity Grove

Women’s Association for Network and Development (WAND UK)

Al-Hasinya Moroccan Women’s Centre

Al-Manaar Muslim Cultural Heritage Centre

Grenfell Tower Trust

French African Welfare Association

Hear Women

Midaye Somali Development Network

Kensington and Chelsea Volunteer Centre


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NHS North Kensington Update - 11 February 2020

Published on: Tuesday 18 February 2020

See the latest update from the NHS in North Kensington, In this issue find out the latest on the Health Partners Programme and Social Prescribing Link vacancies.

Read in full.


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Last few days to apply to become a Health Partner

Published on: Wednesday 12 February 2020

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The deadline for applications to become a Health Partner is fast approaching so West London CCG is encouraging all those who were thinking of applying to do so.

Applications are welcomed from the voluntary, community and faith sectors as well as resident associations. The deadline for applications is 5pm on 17 February 2020.

The work of the Health Partners will be determined by the health needs of the different communities in North Kensington and informed by what the data and evidence tells us.

This means there could be a focus on physical health needs such as diabetes, obesity or hypertension or emotional and mental health needs such as depression. There will be a range of benefits in becoming a Health Partner including training and development, support from health professionals to develop projects and work that will help build community resilience in North Kensington. The role a partner plays can be discussed and mutually agreed.

Find out more about the Health Partners programme

To become a Health Partner, an organisation will need to be a registered charity, voluntary or community group, social enterprise or community interest company, or registered social landlord. They will also need to meet certain criteria such as having a safeguarding policy and a Disclosure and Barring Service (DBS) check. The CCG will support and advise any organisation who wish to become a Health Partner and does not currently meet that criteria to enable them to do so.

Want to get involved? We're looking to recruit more organisations to work with on the Health Partners Programme. If you'd like to get involved get in touch at wlccg.nkrt@nhs.net

 


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NHS North Kensington News - January 2020

Published on: Wednesday 12 February 2020

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See the latest update from the NHS in North Kensington. In this month's issue find out about changes to the Grenfell Telephone Night Service and much much more!

Read in full.


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​Grenfell Tower Memorial Commission - North Kensington drop in events

Published on: Wednesday 29 January 2020

The independent Grenfell Tower Memorial Commission would like to invite North Kensington residents to two drop-in events in February.

The events will be an opportunity to find out about the Memorial Commission, the work to finalise its membership, and its plans for the future. Visitors will be able meet the commission’s community representatives, ask questions and learn more about how to be involved in what happens next. 

All of the events are designed to be drop-in events, so that those coming do not have to attend the entire event. There will be refreshments, a creche facility where possible (see posters for further information) and printed information for visitors to take away.

These events are specifically for North Kensington residents.

Find out more.
 


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Grenfell Tower rewrapping

Published on: Wednesday 29 January 2020

The Ministry of Housing and Local Government has advise that rewrapping of the tower is scheduled to take place in mid-February.

Find out more.


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A new provider for Enhanced Health Checks sought

Published on: Thursday 23 January 2020

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West London CCG is looking for a new organisation to provide Enhanced Health Checks (EHC) for children and adults in the North Kensington community.

EHCs were introduced following Grenfell and looks at overall physical health with a focus on lung function, breathing and emotional wellbeing. Adults and children can visit their GP practice to get an EHC and adults have also been able to get an enhanced health check at various community locations in North Kensington.

Mary Mullix, Director of North Kensington Health Recovery, said: “The EHCs were introduced as way of providing assurance to local people and their families about their health.  We are now looking to obtain a new provider who is able to provide the enhanced health check to adults and children and young people.

“We need an organisation which has the clinical expertise to carry out a number of tests including: spirometry (lung function test); physical examination and health promotion, as well as looking at a person’s emotional health and wellbeing.

“The provider will also need to have the ability to work in community venues and reach out to the community through health events and encourage local people to have the EHC.”

For more information about the procurement click here.

For more information about the enhanced health check click here.


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AGE UK Social Prescribing Link Worker vacancies

Published on: Friday 17 January 2020

The closing date for applications has been extended to 9am on Monday, 27th January 2020.

Age United in partnership with Age UK Kensington and Chelsea is working together with West London CCG and Kensington and Chelsea Social Council to offer local residents innovative support to address their wider health and social care needs.

There are five new Social Prescribing Link Worker posts available for people who are passionate about connecting communities with the tailored support they need to live independent and healthier lives, based within Kensington and Chelsea’s new Primary Care Networks. Link Workers will provide connections between the GP and community services that can support residents to address their wider health and care needs.

There is also have a new North Kensington Social Prescribing Link Worker post which will be based across that area, supporting a new programme being funded by West London CCG.

The Link Worker programme is a national initiative from NHS England and NHS Improvement and we are seeking individuals with a background or interest in health, care, public health or voluntary sector services.

Full training is provided.

For more information click here.


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HM Government Grenfell environmental checks - community update

Published on: Thursday 16 January 2020

See the latest Grenfell environmental checks – update on Stage 2 procurement.

Click here to view.


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Changes to the Grenfell Telephone Night Service

Published on: Monday 6 January 2020

The Grenfell Telephone Night Service is to merge with the 24 hour Single Point of Access for Adult Mental Health (SPA) and the Grenfell Support Line, run by the Central North West London NHS Foundation Trust (CNWL) from 8pm on Monday 20 January 2020.

View the service change flyer.

The SPA provides one number and one e-mail address for people seeking emotional and mental health support in the area. The service helps and advises individuals themselves as well as those ringing on behalf of a friend, neighbour, family or community member.

Mary Mullix, Director of North Kensington Health Recovery at West London CCG, said: “Over the last year usage of the Grenfell Telephone Night Service has declined. Numbers have reduced to less than a handful of calls per month, all of which have been general in nature and could be dealt with by the Single Point of Access service. As a result the NHS view is that it makes sense to merge these two similar services.”

During the engagement West London CCG talked to a number of organisations and individuals about the service and the reasons why we wished to make the change. The majority supported the direction of travel and requested assurance that the CCG had learned from previous service changes.

The team running the Single Point of Access and Grenfell Support Line include qualified staff who are knowledgeable about the different services and options. This will enable them to direct callers to the most appropriate service to meet their needs.The staff have received additional briefings on supporting people affected by Grenfell Tower.

West London CCG and CNWL will monitor the service post-merger to ensure the service is meeting the needs of Grenfell callers.

To confirm the services that are available for adults over the age of 18 are:

  • 8am-5pm Monday to Thursday and 8am-5pm on Friday: Grenfell Health and Wellbeing Service on 020 8637 6279 or by e-mail Grenfell.wellbeingservice@nhs.net.
  • 5pm-8pm Friday and 8am-8pm at weekends: Outreach on 020 8962 4393.
  • From 8pm, if you are 18 or over:the NHS Single Point of Access for Adult Mental Health and the Grenfell Support line. You can contact this support line on 0800 0234 650 or e-mail cnw-tr.SPA@nhs.net.
  • The person who answers the phone will be able to provide advice and support according to needs and if you wish will let the Grenfell Health and Wellbeing Service know so that they can provide further follow up support the next day if needed.

To confirm the services that are available for children and young adults up to the age of 18 are:

  • During the day (8am – 5pm, Mon – Friday):Children and Young Peoples Grenfell Health and Wellbeing Service on 020 8637 6279 or by e-mail Grenfell.wellbeingservice@nhs.net
  • After 5pm and at weekends:If a child or a young person up to the age of 18 years of age needs help or anyone else has a concern they should call the CAMHS Gateway Service on 020 3028 8475.
  • In both cases the person who answers the phone will be able to provide advice and support. This advice may be to go to A&E if the situation appears to be unsafe. Otherwise someone will talk about the immediate situation offering help and support where they can and arrange further follow up the next working day.

People are also able to call the Samaritans on 116 123. This is a free, confidential 24-hour service.If you need urgent help, contact your GP or visit your local A&E.

Following the merger an answerphone message will be placed on the existing number confirming details of the new number to call. We will also monitor the service closely to ensure a smooth handover.

END


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Could you be one of our North Kensington Health Partners?

Published on: Friday 20 December 2019

West London CCG is looking for more North Kensington organisations to come forward from the voluntary, community and faith sectors as well as resident associations to join with the NHS on our Health Partners Programme.

The Health Partners Programme which will officially launch in the New Year. The work of the Health Partners will be determined by the health needs of the different communities in North Kensington and informed by what the data and evidence tells us.

This means there could be a focus on physical health needs such as diabetes, obesity or hypertension or emotional and mental health needs such as depression. There will be a range of benefits in becoming a Health Partner including training and development, support from health professionals to develop projects and work that will help build community resilience in North Kensington. The role a partner plays can be discussed and mutually agreed.

Find out more about the Health Partners programme

To become a Health Partner, an organisation will need to be a registered charity, voluntary or community group, social enterprise or community interest company, or registered social landlord. They will also need to meet certain criteria such as having a safeguarding policy and a Disclosure and Barring Service (DBS) check. The CCG will support and advise any organisation who wish to become a Health Partner and does not currently meet that criteria to enable them to do so.

Want to get involved? We're looking to recruit more organisations to work with on the Health Partners Programme. If you'd like to get involved get in touch at wlccg.nkrt@nhs.net


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NHS North Kensington News December 2019

Published on: Thursday 19 December 2019

See the latest update from the NHS in North Kensington. In this month's issue find out about health services over Christmas, the Health Partners programme, winners from the GP awards and much much more!

Read in full.


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NHS services over the Christmas bank holidays

Published on: Thursday 19 December 2019

The holiday period is often a reflective time for many whether you are celebrating Christmas or not, it can be a great time for celebration, community and connection. It can also be a particularly difficult time when you have experienced loss and are managing grief. It's important that you share how you are feeling with someone and the NHS is here for you and your families.


The Grenfell NHS Outreach team is open every day, including Christmas and New Year, from 9am to 8pm, and at night from 10pm to 7am. They can be called on 020 8962 4393 at any time. If you or a loved one requires urgent emotional wellbeing or mental health support, please contact the Grenfell Wellbeing Service on this number 0800 0234 650, also open 24 hours a day over the Christmas period.

There are a number of other services available over the bank holidays:

  • Seeing a doctor - if you have an urgent medical problem over the bank holidays and your GP practice is closed please call NHS 111 who will be able to book you into an appointment locally at St Charles & Violet Melchett Care centre. You can also book an appointment in advance through your practice reception.
  • Mental & emotional wellbeing - the Grenfell Outreach Team is available over the Christmas holidays – including the three Bank Holidays (Wednesday 25 December, Thursday 26 December and Wednesday 1 January) and the weekends. You can call Grenfell Outreach on 020 8962 4393 from 9am to 8pm, and 10pm to 7am. The Therapy service is not open on the Bank Holidays but is otherwise open as usual.
  • Pharmacy – not all pharmacies will be open on the bank holidays, for a list of those that are click here.
  • Emergency care – for life threatening services visit your local A&E service or call 999.

For more information on local services visit www.nhs.uk

Wishing you a healthy and happy Christmas.

NHS North Kensington team




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NHS Health Update Services in North Kensington - December 2019

Published on: Thursday 12 December 2019

See the latest NHS update on services available in North Kensington.

Click here to view the December services update.


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Local Primary Care Network is Newcomer of the Year at 2019 GP Awards

Published on: Friday 6 December 2019

Neohealth Primary Care Network (PCN), based in North Kensington, has been awarded Best PCN Newcomer of the Year at the 2019 GP Awards. The award was presented by Dr Nikki Kanani, Medical Director of Primary Care for NHS England and NHS Improvement.


The GP Awards recognises the contribution of primary care professionals in the field of General Practice. Neohealth PCN is made up of nine GP practices in North Kensington and was noted for having several successful projects focusing on improving patient outcomes and experience. The PCN have also improved care for patients with COPD, a group of lung conditions that cause breathing difficulties.

The COPD project was led by Dr Yasmin Razak, Associate Clinical Director at Neohealth PCN with Dr Sarah Elkin, an Integrated Respiratory Consultant from Imperial NHS Trust, and the community respiratory team. The project involved developing joint templates, patient centred care plans and new models of delivering care, such as virtual registry reviews and development of group consultations.

Patients who are diagnosed with COPD can now expect to receive on the ground support from specialist respiratory nurses at their GP practice. This has led to 435 enhanced care plans being put in place, reaching the majority of the PCN’s COPD patients and reducing variation in care that is provided.

Dr Yasmin Razak said:

“We are thrilled to receive this award for our work to improve healthcare for our local population.

Our COPD project recognises that patients affected by respiratory conditions can receive better support if primary care is upskilled and care plans are more goal-orientated from a patient perspective.

Working with other NHS partners has been a fantastic opportunity to develop an integrative approach that has brought real change for patients who have this condition. We will continue to share our learning and knowledge to improve outcomes and patient experience going forward.”

Dr Sarah Elkin said:

“This award recognises the enthusiasm of Neohealth PCN to improve health outcomes in the population of North Kensington. It demonstrates the importance of building relationships and sharing expertise to improve health and wellbeing for those we care for.

The models developed with Neohealth PCN can be rolled out across other PCNs in North West London and the award acts as a catalyst to improve respiratory care and the general health of our population. It is a pleasure to work with such a dedicated group of health care professionals.”

Dr Rachael Garner, Clinical Director at Neohealth PCN said:

"NeoHealth PCN has been enriched by the contributions of hard working committed primary care workers in each of our practices, leaders who are passionate about primary care and a joint belief that together we are better.

As a PCN and working across organisational boundaries, we continue to focus on our priorities of improving the care of people who suffer from COPD, people who are at high risk of admission to hospital and recently been discharged, and people who have consulted frequently with their GP."

Professor Rebecca Malby from the School of Health and Social Care, London South Bank University said:

“NeoHealth PCN are passionate about their work and the community they serve. The practices know that sometimes people attending the practice need more than they can offer, and have teamed up to make sure they can get the best possible support from all the skills in the local health system.”

For more information about all the winners of the 2019 GP Awards, take a look at their website here.


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Workshops teaching recovery techniques to children

Published on: Friday 6 December 2019

The Grenfell Health and Wellbeing Service will run sessions to teach children and young people recovery techniques in the New Year.

‘Teaching Recovery Techniques’ (TRT) groups have been used all over the world to help children and young people learn skills to recover from trauma. The Grenfell Health and Wellbeing Service Children and Young People’s Team have been using the sessions to teach children, and young people skills and techniques, which they can use to cope with the psychological effects of distressing events.

Among other things, the sessions will address intrusive thoughts and feelings, problems such as bad memories, nightmares, and flashbacks, and children’s fears and difficulties in facing reminders of distressing events.

The sessions for 6 to 8 year olds will take place every Wednesday from 8 January to 12 February 2020.

The sessions for 8 to 12 year olds will take place every Thursday from 9 January to 13 February 2020.

Two parent sessions will also be offered alongside each group, to enable parents to learn about the techniques their children have been practicing in the group sessions.

All sessions will be held at the Grenfell Health and Wellbeing Service. To book call 020 8637 6279 or email grenfell.wellbeingservice@nhs.net


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December edition of RBKC North Ken News goes online

Published on: Monday 2 December 2019

The December issue of RBKC's North Ken News includes useful information from the NHS.

Click here to find out more.




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NHS North Kensington Update - November 2019

Published on: Thursday 21 November 2019

See the latest NHS update from the NHS in North Kensington. In this month's issue find out about the flu vaccination campaign, the Health Partners programme and who has been appointed as the new Director of North Kensington recovery at West London CC,

Click here to view the November update.

If you want to receive the update direct to your mailbox email grenfell.response@nhs.net


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The free flu vaccination

Published on: Tuesday 19 November 2019

The free flu vaccination is being offered to those who are at increased risk from the effects of flu - these include people aged 65 and over, pregnant women, those with certain long-term health conditions and children (aged 2-10).

Ask your GP, pharmacist or midwife about the free flu vaccine. It's an important and easy way to stay well this winter.

Diane Jones, Chief Nurse and Director of Quality for the North West London Collaboration of Clinical Commissioning Groups said: "Flu is very serious, it's different to the common cold and for some can be deadly. The flu vaccine is the best defence we have against what can be a serious illness so please make sure you get vaccinated."

If you are the main carer of an older or disabled person whose welfare may be at risk if you fall ill, you may also be eligible for the free flu jab so speak to your GP to check.

The flu vaccination is being offered to residents who have been affected by Grenfell. This is an extension of the vaccination programme which is normally offered free to the most vulnerable, including people aged 65 and over, pregnant women, those with certain long-term health conditions and children (aged 2-10). Speak to your GP to find out more.

If you think you have flu-.
Stay home and rest until you feel better. The symptoms of flu include a high temperature, body aches and fatigue. If you have a long-term health condition such as COPD, bronchitis, diabetes, heart, kidney or liver disease or if you are feeling really unwell call NHS 111for advice on what to do next.

Aside from having your flu vaccine, the best way to prevent the spread of flu is to practice good hand hygiene. Catch coughs and sneezes in a tissue, throw the tissue away and wash your hands.

If you are eligible for the flu vaccine, get it now - it's free because you need it. Visit www.nhs.uk/fluvaccine for more information.

Stay in touch - visit www.healthiernorthwestlondon.nhs.uk, find us on Twitter @HealthierNWL and Facebook NHS Stay Well #HelpUsHelpYou

[ENDS]

Notes to editors

  • On average, flu kills 8,000 people every year. Flu is an acute viral infection of the respiratory tract (nose, mouth, throat, bronchial tubes and lungs). It is a highly infectious illness which spreads rapidly in closed communities and even people with mild or no symptoms can infect others.
  • The North West London Collaboration of Clinical Commissioning Groups plans and buys health care services for more than two million local residents across eight boroughs: Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Kensington and Chelsea and Westminster. There are 400 GP practices, ten hospitals and four mental health and community health trusts across the eight boroughs.

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Mary Mullix appointed as the new Director of North Kensington Health Recovery

Published on: Thursday 14 November 2019

Mary Mullix has been appointed as the new Director of North Kensington Recovery. Mary’s most recent role was Deputy Director for Quality, Nursing and Patient Safety at North West London Collaboration of CCGs.

Mary has considerable NHS experience, having worked clinically as a registered children’s and adult nurse, specialist practitioner in public health nursing, and experience of working directly with communities. Over the next few months, Mary will be out and about meeting local resident groups, and with partner organisations, and we are very pleased to have her on board.


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Coppersmithing at Maxilla Men’s Shed.

Published on: Monday 11 November 2019

An Introductory Course to Coppersmithing at Maxilla Men's Shed.


Create beautiful copper bowls using traditional tools and Coppersmithing techniques. A great introduction for beginners and perfect practice for those wanting to increase their skill.

Coppersmithing Course comprised of 6 x 2hr sessions

Day 1 - Tuesday 12th November 10am to 12pm

Day 2 – Wednesday 13th November 10am to 12pm

Day 3 – Tuesday 19th November 10am to 12pm

Day 4 – Wednesday 20th November 10am to 12pm

Day 5 – Tuesday 26th November 10am to 12pm

Day 6 – Wednesday 27th November 10am to 12pm

Our workshops are free and prioritised to age 50+ Maxilla Men’s Shed Members and regular Shed users. Spaces are limited and will be determined by application criteria. Pleases make sure you are able to commit to all 6 sessions before signing up.

To book your space, please apply here https://forms.gle/gGQozCSrcB7yLmEa8

___________________________________________________

About Maxilla Men's Shed

Maxilla Men's Shed is a space where local adults, can come to learn, teach, make, share and socialise. An enjoyable way to stay socially integrated in our local community, stay active and learn or pass on transferable skills in a workshop environment and through specialised training programmes.

Maxilla Men's Shed will be running a series of courses and workshops in the shed. The courses will be focused around learning a new skill where Shedders can go on to develop and practice their new skill in The Shed space. Maxilla Men's Shed is offering a workshop workspace where users can work on practical projects, follow hobbies with others, learn a new skill by joining any of our free courses, enjoy the benefits of socialising and meeting new members, have access to a computer, tinker and drink tea. Members decide when they come and what they do and enjoy learning from each other. The main sessions are for ages 50+ but other supervised sessions can be for over 18's.

Maxilla Men’s Shed is made possible with funding from NHS West London Clinical Commissioning Group, RBKC Public Health and the Kensington and Chelsea Foundation.
___________________________________________________

For more information contact: Rasha.el-sady@acava.org
Follow us on Instagram: maxilla_mens_shed
Maxilla Men's Shed, ACAVA Maxilla Studios, 4 Maxilla Walk, W10 6NQ


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Free wellbeing courses for Grenfell community this autumn

Published on: Friday 1 November 2019

The Lancaster West Residents’ Association (LWRA) has partnered with the Grenfell Health and Wellbeing Service and CNWL’s Recovery & Wellbeing College to run a programme of free wellbeing courses for the Grenfell community this autumn.

The pilot project first ran courses for the community in the summer, at different community venues.

Following its success the Recovery and Wellbeing College and Grenfell Health and Wellbeing Service will now be working with various organisations in the community to offer free Grenfell wellbeing workshops in the coming months.

This latest programme being run with the LWRA consists of five sessions on sleep, developing resilience, managing stress coping with Christmas and understanding anxiety.

They are open to everyone living in Kensington and Chelsea and anyone affected by Grenfell.

They will all take place at the Lancaster West Estate Community Centre, 1A Station Walk, W11 1WF

All the workshops are co-produced by practitioners and people using services, and are co-delivered by both a peer trainer and a practitioner trainer.

You can book your place by calling 020 3214 5686 or emailing recoverycollege.cnwl@nhs.net

“We are committed to working in co-production with the community to deliver workshops and courses that are culturally relevant to the wellbeing needs of people in Kensington and Chelsea,” said Dr Sue Williams, Chartered Counselling Psychologist, who is part of the team working on the project.

CNWL’s Recovery & Wellbeing College is a learning and development centre that provides a range of courses, workshops and resources for staff and people using CNWL services, their carers, supporters, and families.

Download the poster here for more information.


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Wednesday 30 October: How to contact the Grenfell Health and Wellbeing Team

Published on: Wednesday 30 October 2019

On Wednesday 30 October GHWS staff are at the Notting Hill Methodist Church from 10.30 am for the day; and at The Curve, from 10:30am, which we think are accessible locations for the community.

Other organisations with events on, have confirmed they will call us if they need to; they have mobile and office numbers for the Team, if they need support.

Staff will also do walk-arounds in the area throughout the day.

Staff will be at Parliament, supporting survivors and bereaved people, as well as at the Friends and Family Assistance Centre.

Anyone can reach us by:

Emailing - wellbeingservice@nhs.net

Calling 020 8962 4393 from 9am to 8pm, and 10pm to 7am

This is a free and confidential NHS service for the community.

For live updates please visit our Twitter account @GrenfellNHS


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Maxilla Men's Shed - first workshops announced

Published on: Thursday 24 October 2019

Maxilla Men's Shed is pleased to announce their first workshop and collaboration with London Sustainability Exchange (LSx).


Windowsill Planters - Build & Plant Workshop
A two day workshop inspired by Project Pollinator Paths, transforming London's outdoor spaces to help local pollinators.

What to expect:

Day 1 - Tuesday 29 October 2019 - 10am to 2pm

Working under the guidance of our specialist carpenter, build your very own windowsill planter box to take home. Using woodworking tools to measure, cut, build and assemble your wooden windowsill boxes.

Day 2 - Wednesday 30 October 2019- 11am to 1pm

Working under the guidance of our specialist Pollinator expert, fill your newly designed and handmade pollinator-friendly windowsill box with compost, crocus bulbs and plants, ready to take home. Gain gardening for wildlife skills and help foster green spaces.

To book your space, please apply here https://forms.gle/4w1fYAcgEbSKD7798

___________________________________________________


Windowsill Planters - Build Workshop
Building together 20 planters for a local community organisation. For this workshop we will be building 20 planters for a local community organisation whose members will be taking part in pollinator-friendly planting process.

What to expect:

Wednesday 6 November 2019 - 10am to 2pm

Come along and enjoy our new community Maxilla Men's Shed space. Join in the process, learn and make windowsill planters under the guidance of our specialist carpenter using woodworking tools, meet new members and find out more about our next specialist courses.

To book your space, please apply here https://forms.gle/n1BiawAmor8SjWeCA

About Maxilla Men's Shed
Maxilla Men's Shed is a space where local adults, can come to learn, teach, make, share and socialise. An enjoyable way to stay socially integrated in our local community, stay active and learn or pass on transferable skills in a workshop environment and through specialised training programmes.

Maxilla Men's Shed will be running a series of courses and workshops in the shed. The courses will be focused around learning a new skill where Shedders can go on to develop and practice their new skill in The Shed space. Maxilla Men's Shed is offering a workshop workspace where users can work on practical projects, follow hobbies with others, learn a new skill by joining any of our free courses, enjoy the benefits of socialising and meeting new members, have access to a computer, tinker and drink tea. Members decide when they come and what they do and enjoy learning from each other. The main sessions are for ages 50+ but other supervised sessions can be for over 18's.

Maxilla Men’s Shed is made possible with funding from NHS West London Clinical Commissioning Group, RBKC Public Health and the Kensington and Chelsea Foundation.
___________________________________________________

For more information contact: Rasha.el-sady@acava.org
Follow on Instagram: maxilla_mens_shed
Maxilla Men's Shed, ACAVA Maxilla Studios, 4 Maxilla Walk, W10 6NQ


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Local NHS invites all to come and ‘check your health’

Published on: Wednesday 2 October 2019

The NHS in West London is inviting all adults and children in North Kensington to book an appointment for an ‘Enhanced Health Check’.

Following the tragedy at Grenfell Tower over two years ago, the local NHS has put this service in place to offer local people an assessment of their health and wellbeing. The Enhanced Health Check looks at overall physical health and focusses on lung function, breathing and emotional wellbeing.

Doctor Meena Nathan, GP and Clinical Lead for North Kensington said: “The health and wellbeing of our local residents is important to us. We want to encourage people to book an appointment for an Enhanced Health Check and get any assurances that they may need.”

So far, over 1,000 people in North Kensington have already had an Enhanced Health Check. The checks are designed to find the early signs of any underlying health problems that might be present. It is also an opportunity for people to discuss any health concerns they may have and ask any questions.

Ali Osman from North Kensington has been for his Enhanced Health Check and said: “I’m really happy that I went for the Enhanced Health Check. It was really helpful, the nurse was able to answer all of my questions and it definitely put my mind at ease about my health. I would definitely recommend it.”

Following the health check if any further investigation is needed people are referred onto specialist NHS services such as the Grenfell Health and Wellbeing service, fast track respiratory and paediatric services.

Katie Ferrett, Enhance service team leader said: “It is important that people can access an Enhanced Health Check as soon as possible. Appointments are offered in the community to give people a choice of time and locations, making the check easier to fit into their daily lives”.

Book an appointment today

Enhanced Health Checks are available via your GP practice and our community partners Enhance. To book an appointment speak to your GP practice or call Enhance on 020 3434 2500. For more information visit www.Grenfell.nhs.uk.


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RBKC Grenfell Projects Fund

Published on: Tuesday 1 October 2019

The Royal Borough of Kensington and Chelsea has announced that local organisations, residents’ associations and new and existing groups in the Grenfell affected area are now able to bid for grants to deliver priority projects that contribute to the ongoing recovery of local communities.

The Grenfell Projects Fund is the new grants programme which will make £600k available for this year (2019/20) to support communities affected by the Grenfell tragedy.


The Fund was officially launched on Friday 20 September and applicants have until Sunday 10 November 2019 to apply. The Expression of Interest (EOI) form which organisations can use to apply, will be added to this web page and will be distributed to local community hubs.

Find out more about the fund and how to apply.


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​CNWL invites International Expert to meet the Grenfell Community

Published on: Monday 23 September 2019

Professor Louis Appleby, who leads the National Suicide Prevention Strategy for England, is to meet a number of people from the Grenfell Community about suicide prevention.

He said, "The Grenfell fire is such a terrible tragedy, it's vital to recognise its impact on mental health and respond to concerns that some people could be put at risk of suicide. I want to understand the risks from the viewpoint of survivors and the wider community, so that I can advise on the services and supports that are needed."

He will be starting his visits around 3 October.

Professor Appleby was invited by Claire Murdoch, CNWL’s Chief Executive.

Dr John Green, Clinical Director of the Grenfell Health & Wellbeing service said, “We appreciate Louis’s expertise enormously; we want to build and strengthen our suicide prevention work and taking this additional advice will help.”

Professor Appleby Biography

Professor of Psychiatry at the University of Manchester and Director of the National Confidential Inquiry into Suicide and Safety in Mental Health. He leads the National Suicide Prevention Strategy for England.

Louis Appleby graduated in medicine in Edinburgh and subsequently trained in hospital medicine and psychiatry, the latter at the Institute of Psychiatry, London. He has an MD from Edinburgh and is a Fellow of the Royal Colleges of both Physicians and Psychiatrists.

Louis leads the Centre for Mental Health and Safety, investigating suicide and self-harm, the largest research unit in this field internationally. Its findings have been the basis of Government policy on suicide prevention and are widely quoted by governments, professionals and charities. From 2000-2010 Louis was seconded as the Government's National Director for Mental Health to lead a national programme of reform in mental health care in England and from 2010-2014 he was National Clinical Director for Health and Criminal Justice. From 2013-19 he was a non-executive director of the Care Quality Commission, the NHS regulator.


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Grenfell Assembly Meeting

Published on: Thursday 19 September 2019

The Royal Borough of Kensington & Chelsea is inviting residents to attend the first community assembly. ‘Grenfell Community Assemblies’ will focus on different themes, depending on what residents want to discuss, and will take place every eight weeks in North Kensington.

The first theme is ‘Health and wellbeing’ and representatives of local health and wellbeing organisations have been asked to attend to take part.

For more information visit here.


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Suicide prevention training – World Suicide Prevention Day

Published on: Tuesday 10 September 2019

On World Suicide Prevention Day tomorrow, health professionals are recommending that everyone should have some training in how to talk about suicide.

Dr Alastair Bailey, Consultant Clinical Psychologist and Clinical Lead at the Grenfell Health and Wellbeing Service recommends suicide prevention training provided online by Zero Suicide Alliance.

The 20-minute training is free, anyone can do it, and it covers things like spotting the signs, knowing what you say and how to help someone who may be distressed.

Dr Bailey believes that “asking someone about distressing thoughts and feelings, particularly when they might be thinking about ending their lives, can be difficult – but talking openly and honestly can help to save a life.”

It is important to note that it has sensitive themes that some people may find difficult. But you can do the training together with someone for support.

Find out more here.


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The future of the Grenfell Telephone Night Service

Published on: Wednesday 28 August 2019

West London CCG is asking local stakeholders on a proposal to merge Central North West London NHS Foundation Trust’s Grenfell Telephone Night Service with their Single Point of Access (SPA) Telephone Service which is also available for people to call 24 hours a day 7, days per week.

Over an extensive period of time the Grenfell Telephone Night Service has not been used so the CCG view is that it is it makes sense to merge these two similar services.

The SPA can provide help and support in a crisis. In an urgent situation, patients may refer themselves; or referrals can be made on their behalf by family members, friends, or other services such as community, faith or support groups. It is best to make such a call in the presence of the patient, so they can be put on the line if required.

The team consists of qualified clinicians who are knowledgeable about different services and options. This helps callers to be directed to the most appropriate service to meet their needs

The CCG will be asking for people’s views on this proposal until 13 September 2019 following which a decision will be made. If a decision is made to merge the service the change will take place on the 1 October 2019 and we will publicise the change. We will also monitor the impact and review its effectiveness after 6 months.

If you want to find out more or give your view please click here to complete the survey or email grenfell.response@nhs.net


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Updated enhanced health checks information

Published on: Friday 16 August 2019

The NHS is offering Enhanced Health Checks for residents who may be concerned about their health. These are aimed at finding the early signs of health problems or underlying health conditions.

Click here to see updated information about the enhanced health checks and how you can get one.


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NHS health update - environmental checks

Published on: Monday 22 July 2019

Following the latest information from the Government on soil contamination in the area we want to update you on what the NHS is doing.

The NHS has asked the Government led Multi-Agency Partnership if the publication of the Stage 1 report changes the advice and direction given to the NHS, including whether we need to introduce any screening (including biometric testing) or change the services that we are currently providing. We have been assured that their advice remains the same and that our current services, including respiratory, mental health and toxicology specialist care, are the correct ones. We have developed an NHS question and answer document to answer any questions you have. If you have any additional questions please email grenfell.response@nhs.net

We take all health concerns very seriously and are doing all we can to protect people’s health, your GP is your first port of call. Click here to view our updated service information leaflet.

We continue to encourage anyone who is worried about their health to speak to their GP and book an appointment for an Enhanced Health Check. The Enhanced Health Check is available for all adults and children and goes beyond the standard NHS health check to assess current levels of health. Your GP can then refer you onto one of a number of specialist services for further care where required. Click here to find out more about our services.


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Maxilla Men’s Shed: a community workshop for North Kensington

Published on: Wednesday 17 July 2019

ACAVA is delighted to announce a new ambitious project launching in the second half of 2019. Maxilla Men’s Shed will connect communities in North Kensington with the international ‘Men’s Shed’ movement, creating a place where local adults, primarily men, can come to learn, teach, make, share and socialise. Working with Kensington and Chelsea Social Council, the project has been made possible by funding from NHS West London Clinical Commissioning Group, Royal Borough of Kensington and Chelsea Public Health, and the Kensington and Chelsea Foundation.

Cllr Sarah Addenbrooke, Lead Member for Adult Social Care and Public Health, RBKC, said: “We are pleased to be able to be support the body of work for Men's Sheds here in Kensington and Chelsea. The Shed will supply a range of activities and provide a safe communal space for men to engage and build friendships with other members. The profound effect of loneliness and isolation has devastating effects on men’s health and remains a public health issue. The Council is committed to reducing loneliness and encouraging and supporting social interaction”.

Maxilla Men’s Shed will provide a number of ways for local people to access a new, fully equipped wood workshop at ACAVA’s Maxilla Studios, located in the former Maxilla Children’s Centre. A series of open days will be held during August (further details coming soon), and a full programme of training and open access sessions (including opportunities for local women) will be launched in September. A dedicated Shed Programme Manager will support the community of users to grow and develop, working towards handing over the ownership and management of Maxilla Men’s Shed to the community in 2021. To support this we are also seeking to recruit local people to join a Steering Group, if you are interested please get in touch (contact details at the end of the document).

Dr Oisin Brannick, Clinical Lead Self Care and North Kensington, NHS WLCCG, said: "we know initiatives such as this bring people together to learn new skills and as a result improve people's health and wellbeing, we're delighted to fund this and work with ACAVA, to make this project happen".

ACAVA has been based in North Kensington (Blechynden St, W10) for the past twenty years. After the closure of Maxilla Children’s Centre, ACAVA took the building on with a short-term lease (now extended until 2022) from Westway Trust. Today, the building provides studios and exhibition space for 20 professional visual artists and during school holidays it is home to ACAVA’s flagship family learning arts programme, Flourish. Maxilla Men’s Shed will be a wonderful addition to Maxilla Studios’ existing creative community, and will open the building up even further for local people.

We are recruiting for the role of Programme Manager (Maxilla Men’s Shed), full details can be found here: https://www.acava.org/about/vacancies

To keep up to date with project development sign up to ACAVA’s North Kensington mailing list here: http://eepurl.com/c2zzvn

Notes to editors

About ACAVA ACAVA is a dynamic arts organisation and educational charity founded almost fifty years ago. We manage a large portfolio of 26 buildings, providing studios for almost 600 artists, mostly in London, but also in Essex and Stoke-on-Trent. ACAVA offers studios, facilities, professional development opportunities, commissions, exhibitions, open studios and a public programme of socially engaged community arts local to our studios.

ACAVA has been a pioneer of socially engaged and participatory arts programmes since its inception, and has operated from purpose-built accessible studios, offices and community art space in North Kensington for over twenty years. During this time, we have built enduring relationships working with local people, community groups, third sector and voluntary organisations to provide artistic opportunities. This work includes: Flourish, for families; Art for Wellbeing and, in partnership with Al-Manaar, the Grenfell Memorial Mosaic.

For further information, images and interviews please contact our Senior Programme Manager, Isabella Niven, by email: iniven@acava.org.

Web: www.acava.org | Twitter: @ACAVAarts | Instagram: @acava_arts


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West London CCG Annual General Meeting

Published on: Thursday 11 July 2019

We would like to invite you to West London CCG's Annual General Meeting on Tuesday 23 July 2019, 1.30 – 3pm, the venue is the Conference Room, Museum of Brands, 111-117 Lancaster Rd, London W11 1QT.

The AGM will be an opportunity for us to share with you some of the work undertaken in 2018/19, with a focus on social prescribing and the importance of engaging with the community. We will present our annual report and accounts, which are available on our website. The agenda will be made available on our website in due course.

We would also like to take the opportunity to share the NHS Long Term Plan and NW London Commissioning Reform Case for Change and what it means for residents. We will also be including our work about quality and safeguarding during 2018/19.

We would be grateful if you could let us know whether you are able to attend. Please e-mail: wlccg.wlccg.team@nhs.net to confirm your attendance, and look forward to seeing you there.

If you have any queries, please contact Portia Duncan on 020 3350 4667 (portiaduncan@nhs.net).


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NHS North Kensington newsletter

Published on: Friday 14 June 2019

As we mark the 2nd anniversary of Grenfell, West London CCG has launched a new e-newsletter designed to share NHS information with the community. Please share amongst your group and to anyone else you think would find this helpful. If anyone would like to sign up for future editions email wlccg.nkrt@nhs.net

Please view the newsletter.




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Our commitment to the community of North Kensington

Published on: Thursday 13 June 2019

We join the North Kensington community in commemorating two years since the Grenfell Tower fire, and in remembering the 72 lives lost on 14 June 2017. Those who have been affected are many and include friends and family who are living across the UK and abroad.

We recognise that this will be a difficult time for the community and would like to remind everyone that trained staff are available and ready to listen. Please do not hesitate to reach out for confidential support if needed, the number to call is 0800 0234 650.

We also recognise that the local community and voluntary groups in the area have played a crucial role in supporting health and well-being, providing opportunities for friends and neighbours to connect and talk. These groups offer a lifeline for many and we will continue to work in partnership to support their work, whilst developing the NHS services for the North Kensington community.

We re-iterate our commitment to continue to listen and learn from collective and individual experiences, and to continue to work with local people, voluntary and faith groups to hear the community voice. We recognise and understand that the community is diverse, and that NHS services need to take this into account to inform how services are developed.

On behalf of NHS West London CCG, we join the community in commemoration and that our thoughts are with you at this difficult time.


Dr Andrew Steeden, Chair and Louise Proctor, Managing Director

NHS West London CCG


View letter.


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Clean Air Day

Published on: Wednesday 12 June 2019

Westway Trust is supporting Clean Air Day, is a national campaign raising awareness of the harmful impact of air pollution on human health and the environment.

On Thursday 20th June West Way Trust is celebrating Clean Air Day with free events for local residents and businesses.

Find out more,.


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No Limits - Untap your potential

Published on: Wednesday 12 June 2019

The latest North Ken News

Published on: Wednesday 29 May 2019

Read the latest NHS information in June's edition of North Ken News. Find out how the community health and well-being strategy is developing, Les Ferdinand's experience of using virtual reality to open up about his own mental health as well as information on cervical screening and greater access to GPs through evening and weekend appointments.

In the run up to the anniversary we also reflect upon coping with strong emotions that may surface or worsen at this difficult time and how to reach out for help if you or a loved one need further support.

North Ken News is a monthly publication launched by the Royal Borough of Kensington and Chelsea in direct response to residents' feedback for more information about what is happening in the local area.

You can read the latest edition here.


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The future of North Kensington health and wellbeing

Published on: Tuesday 28 May 2019

We are asking residents in the North Kensington area affected by the Grenfell tragedy what services are needed in the next few years so they can help shape a new Health and Wellbeing strategy for the community as we move forward.

The strategy will aim to support existing services to continue but will also progress new services as health needs evolve over time. The report will bring feedback from the community together with clinical and international evidence and it is in this context that the NHS is proposing to focus on delivering services in the following areas:

  • Self-care and social prescribing
  • Primary health services with access to specialist services when needed
  • Emotional support and wellbeing
  • Services for children and young people
  • Dedicated service

Invest in a universal self-care, developed in collaboration with the local community which supports local people to improve their health and wellbeing.

Provide primary health care services that give individuals and families proactive health promotion, diagnosis and disease management, with more accessible primary healthcare services

Actively promote emotional wellbeing for now and the future and provide care for emotional distress, supporting the community to [re-build] their lives.

For survivors of the fire and bereaved families and individuals we will join up care to best support the long-term improved health and wellbeing of those most affected by the tragedy.

Community Engagement so far

Our engagement so far has combined a mixture of in-depth conversation, surveys and meetings and over 1,000 comments were captured. We have listened to the priority areas that local residents advised they would like us to focus on, and have developed the following themes:

Themes

Priority areas

Understand and reflect the unique and dynamic needs of a population affected by disaster in the services we offer.

  • Help people manage their long-term conditions which may have worsened due to displacement and stress Use knowledge of how disasters impact on communities to support local diverse communities.
  • Address emerging and or new health needs that may be identified in the near future.
  • Focus on the entire family; so they can heal together.
  • Respect the importance of faith, ethnicity, culture and gender in healthcare
  • Reach more vulnerable groups who may not actively seek out our services.
  • Give people the knowledge, skills, understanding and confidence they need to lead independent and healthy lives
  • Work with community, voluntary and faith groups to equip and empower them to support and assist the community.
  • Promote health and wellbeing services better so people know exactly what help is available and where.

Services must cater for the needs of a diverse local community

  • Respect the importance of faith, ethnicity, culture and gender in healthcare
  • Reach more vulnerable groups who may not actively seek out our services.

Provide information and support to patients which promotes and enables self-care and community resilience

  • Give people the knowledge, skills, understanding and confidence they need to lead independent and healthy lives
  • Work with community, voluntary and faith groups to equip and empower them to support and assist the community.
  • Promote health and wellbeing services better so people know exactly what help is available and where.


We want to hear from the community at this stage, to ensure our initial findings are reflected as intended, before the strategy is published. We’d be happy to hear from you if you have any comments or feedback on the above or wish to discuss further, email grenfell.response@nhs.net.

Alongside the strategy a ‘Cultural Competency Framework’ is being developed, to ensure services meet the needs of the diverse population of North Kensington and are delivered in a culturally responsive manner, coming soon.



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Health services over the bank holiday

Published on: Friday 24 May 2019

To see a GP over the bank holiday please call your practice, if your practice is closed call NHS 111 and you will be directed to one of two local hubs which offer evening and weekend appointments all year round.

Urgent care centres are also open 24 hours a day over the bank holiday. They offer treatment for urgent minor illnesses and injuries and patients can be seen without an appointment. In a life-threatening emergency visit A&E or call 999. Accident & emergency departments and 999 are for serious or life-threatening emergencies.

If you or someone close to you are feeling down or need urgent help

If you want to talk to someone about how you are feeling, the Grenfell NHS outreach team is open every day, including bank holidays from 9am to 8pm, and at night from 10pm to 7am. They can be called on 020 8962 4393 at any time.

If you or a loved one requires urgent emotional wellbeing support, please contact the specialist health line 24/7 on 0800 0234 650 or email cnw-tr.SPA@nhs.net any day, any time, including weekends and bank holidays. Just tell the call handler you’ve been affected by the Grenfell Tower fire and they will make sure you are referred quickly to the right service.

Not everyone needs specialist emotional health support – for some people, practical help is needed, and others just need someone to talk to.

The Samaritans are also always available to call confidentially, 24/7 free on 116 123.


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NHS services for those affected by the Grenfell Tower fire

Published on: Thursday 28 March 2019

NHS services for those affected by the Grenfell Tower fire

Followings publication of Professor Anna Stec’s paper on potential soil contaminants in the area around Grenfell Tower, local NHS services have restated their commitment to put in place the right services to support local residents now and in the long term.

Dr Andrew Steeden, local GP and Chair of West London CCG, said: “The NHS is here to support the community and we do understand your concerns. When someone talks about potential serious health concerns, it is bound to be alarming. Like you we are relying on advice from the Multi Agency Partnership, chaired by Minister Hurd, that brings together scientific expertise and all government departments to inform the design of future services and we are in contact with them.

“If you are worried about your health or somebody else’s health, we really encourage you to speak to your GP and get an enhanced health check to assess your current health and, if needed, your GP may refer you for more specialist help. Enhanced health checks are available for children and adults.”

For adults, enhanced health checks include:

  • Addressing concerns around breathing difficulties.
  • Monitoring for, and effective management of, long term conditions, such as diabetes.
  • Physical health checks (looking at weight gain, blood pressure and cholesterol).
  • On-going mental health screening that will include screening for anxiety, depression, trauma responses and other emotional health difficulties.

For further information about enhanced health checks, speak to your GP, or contact our community service, Healthy Hearts at 020 3434 2500.

For children, enhanced health checks include:

  • Checking concerns around breathing.
  • Emotional health screening.
  • Weight monitoring and links to local weight management services.
  • Focus on physical activity and exercise programmes within the community.

For further information about enhanced health checks for children, speak with your GP.

Dr Steeden added: “Situations like this can make people feel worse - increasing their anxiety or bringing on panic attacks, which can be experienced like physical pain. Again we would encourage you to talk to your GP or the Grenfell Health and Wellbeing Service if you are troubled by difficult feelings.

“If you were affected by the fire, and are living in another borough, you can also access these services. Please speak to your GP in the first instance.”

Coping with everyday life

Your GP

People affected by the fire can book longer GP appointments to give you more time to talk about everything. Tell your doctor if you have a cough or breathing problems or if you have other health problems like heart disease. They can send you to a specialist clinic at St Mary’s Hospital for people with breathing problems.

You can also see a GP or nurse in the evening or at weekends if you live in Kensington and Chelsea, Queen’s Park or Paddington or have a GP there. Your GP’s receptionist can book the appointment for you at:

  • Violet Melchett Integrated Care Centre
  • St Charles Centre for Health and Wellbeing Integrated Care Centre.

NHS 111

You can telephone 111 for advice if you need medical help quickly but it is not a 999 emergency.

Emotional wellbeing

The NHS can help if you, or someone you know, is feeling sad or cannot cope. Speak to your GP or the Grenfell Health and Wellbeing Service.

Grenfell Health and Wellbeing Service

This is a free and confidential service for children, adults and families affected by the Grenfell Tower fire. We know that people are experiencing a broad range of difficulties following the fire.

For some, it has triggered distressing thoughts, memories and nightmares. You may be struggling to sleep, feeling anxious, angry or low in mood. Some people are also finding it difficult to cope with persistent and traumatic feelings of grief, or adjusting to life and changes following the fire.

We offer tailored support to give you the help you want, at the pace you need it. You can telephone us on: 020 8637 6279.

The children’s arm of the service works closely with schools and families to support children and young people who are anxious or upset. We will find out what support your child needs and which service can help them.

If you or someone you know need out of hours support because you’re feeling anxious, upset or suicidal you can contact us 24 hours a day.

Telephone: 0800 0234 650 Email: cnw-tr.SPA@nhs.net

The service is confidential and you do not have to give us your personal information. The person who answers the phone will make sure you get the right support from the right service.

You can also call the Samaritans on 116 123. This is a free, confidential 24 hour service.


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NHS publishes new leaflet describing services available for those affected by the Grenfell Tower Fire

Published on: Wednesday 27 March 2019

The NHS has published a new leaflet describing services available for those affected by the Grenfell Tower Fire.

Read it here.


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North Ken News

Published on: Thursday 28 February 2019

North Ken News is a monthly publication which is delivered to households in North Kensington. It was launched by the Royal Borough of Kensington and Chelsea in direct response to residents' feedback for more information about what is happening in the local area.

See North Ken News.


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Concerned about your health

Published on: Wednesday 20 February 2019

The NHS is offering enhanced health checks for residents who may be concerned about their health. These are aimed at finding the early signs of health problems or underlying health conditions, for example, lung conditions often seen in smokers.

Dr Oisin Brannick from the Exmoor Surgery, said: “If you are worried about you r own or your loved ones health, we would encourage you to speak to your GP and ask about getting an enhanced health check. Your doctor will spend some time with doing some checks, discussing your health concerns and agreeing if anything further needs to be done.”

For adults, enhanced health checks include:

  • Monitoring for long term conditions such as diabetes and advice on the steps you need to take to manage these conditions effectively.
  • Physical health checks (looking at weight gain, blood pressure and cholesterol).
  • Health advice around stopping smoking, alcohol intake and substance misuse.
  • Addressing concerns around breathing difficulties.
  • General health and wellbeing conversations to check how you are feeling.

For further information about enhanced health checks, speak with your GP or contact community provider Healthy Hearts at 020 3434 2599.

Dr Brannick, added: “We also know people are worried about their children’s health so we also have enhanced health checks for them. Your GP will check any concerns around breathing, weight, dental hygiene and have a general discussion about how they are feeling. There is a real focus on physical activity and getting the children active through community exercise programmes. Please contact your GP Practice if you have any concerns about your child's health."

Are enhanced health checks the same as screening?

Screening is different from health checks. Screening is when clinicians screen or check for specific conditions or poisons, based on scientific evidence about the population’s potential health needs.

The air around Grenfell is checked continuously and Public Health England has not found extra pollution caused by the Grenfell fire which would add to health risks. However, we understand that local people are worried, and the Government is bringing forward testing of the soil around Grenfell for possible harmful pollution.

If screenings are required local residents will be contacted immediately with the necessary information.


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Your local health services in North Kensington

Published on: Friday 11 January 2019

The local NHS has published a booklet contains information on the full range of emotional wellbeing and physical health services available to the community.

Click here.


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Start the year as you mean to go on… #MyJanuary

Published on: Monday 7 January 2019

What are you doing this month to get back to a healthier you?

The start of the year tends to be the time that most people begin to think about how they can better look after themselves and take steps to improve their general wellbeing for the year ahead.

That’s why this month the NHS across North West London have launched a campaign to encourage our local residents to improve their health both physically and mentally by making a #MyJanuary pledge.

Myjanuary Image For Website

Small steps can help improve your physical and mental health. Are you attempting dry January? Eating healthier? Exercising more? Getting more sleep? Stopping smoking? Whatever you are doing, tell us what actions you are taking to improve your health for the year ahead as we combat the New Year blues.

Spread the word…

Share your pledge on social media (find us on Twitter @Healthiernwl or Facebook NHS Stay Well using #MyJanuary to help encourage others.


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​NHS support over the holiday period and winter months

Published on: Monday 24 December 2018

If you want to talk to someone about how you are feeling, the Grenfell NHS outreach team is open every day, including Christmas and New Year, from 9am to 8pm, and at night from 10pm to 7am. They can be called on 020 8962 4393 at any time.

If you or a loved one requires urgent emotional wellbeing support, please contact the specialist health line on 0800 0234 650, open 24 Hours (Including Christmas Day, Boxing Day and New Year’s Day).

If you are feeling down or need urgent help

A 24 hour telephone number to call if you or someone is feeling down or needs urgent emotional help. It is run by the local NHS and is free. The service is confidential and you are not required to give any personal details.

Services can be reached by calling 0800 0234 650 or emailing cnw-tr.SPA@nhs.net any day, any time, including weekends and bank holidays. Just tell the call handler you’ve been affected by the Grenfell Tower fire and they will make sure you are referred quickly to the right service and support.

If you know someone who needs urgent help

If you notice someone close to you is struggling to cope or even feeling suicidal, you should contact the 24/7 specialist health line 0800 0234 650 or ask the person you are worried about to call.

Where there is an urgent need, the call handlers will make sure you get the right support, quickly. Not everyone needs specialist emotional health support – for some people, practical help is needed, and others just need someone to talk to.

The Samaritans are always available to call confidentially, 24/7 free on 116 123.

Planning for the winter

Winter can be bad for our health, especially if you’re aged 65 or older or you are someone with a long term health condition. Being cold can raise the risk of increased blood pressure, heart attacks and strokes, and make us more vulnerable to respiratory winter illnesses.

At the first sign of a winter illness, even if it’s just a cough or cold, get advice from your pharmacist before it gets more serious. Pharmacists are qualified to advise you on the best course of action, and can be the best and quickest way to help you recover and get back to normal.

Make sure you get your flu jab, as the flu virus strikes in winter and can lead to serious complications such as bronchitis and pneumonia.

You can get the flu jab for free if you’re aged 65 or over, are a pregnant woman, or have a long term health condition. You may also be eligible for a free flu vaccination if you have young children or grandchildren, or are the main carer for an older or disabled person. Speak to your pharmacist or GP for further information.

Children aged two and three years old can be given the free flu vaccine at their general practice, usually in the form of a nasal spray.

This is a very quick and painless procedure. Nearly all eligible children in reception year and school years 1 to 5 will be offered the flu vaccine in school.

Remember to keep warm, both inside and outdoors. Indoor environments should be 18ºC (65ºF) or higher if possible, and wear several layers of light clothes. Several layers trap warm air better than one bulky layer.

Ask your pharmacist what medicines should be in your medicine cabinet. Many over-the-counter medicines such as paracetamol are available to relieve symptoms of common winter ailments including colds, coughs and sore throats.

Remember to get your prescription medicines before your pharmacy or GP practice closes for Christmas.

For the full range of services available over the holiday period download our new booklet.


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Coping with Grief and Bereavement during the Holiday Season

Published on: Monday 24 December 2018

With holidays upon us some people, especially the bereaved, will find it a sad and difficult time. CRUSE has issued the following advice, but please remember, if you, friends or family require support or help during this period, please give us a call on 020 8962 4393 – from 9am to 8pm, and at night from 10pm to 7am.

Coping at Christmas

Christmas can be a painful time whether it’s your first year without someone who has died, or you were bereaved long ago.

We know that facing Christmas alone, or whilst grieving, can be a daunting prospect. One of the things that can help can be to spend some time trying to work out, well in advance, which arrangements will best suit your needs and the needs of others who share your loss.

Whether to celebrate Some bereaved people find that they do not wish to celebrate Christmas at all, whilst some find that simply maintaining their routine and celebrating as normal is the best tribute they can pay their loved one. It may feel important to make a special effort to remember the person who has died. This can be as simple as ‘speaking’ to the person, silently or out loud, or it may involve visiting their grave, or a place that was special to them. These can be things that we do alone, or with friends or family.

You may have photos or particular memories which you treasure; sharing these with others may be something that brings you together.

Different ways of mourning

We know that people remember and mourn in different ways. Conflict within a family can sometimes arise when we have expectations of how others should grieve, so try to be sensitive to others’ needs, and to talk openly about what will be best for you.

Routine and self-care

The Christmas period may mean that your normal routine is disrupted, and this can make it easier to forget to look after yourself. Trying to keep to regular patterns of sleeping and eating are small things that can make a difference. We can all drink more on festive occasions, but it’s important to remember that using alcohol to escape the pain of loss provides only very temporary relief. Seeing friends or family, or volunteering for the day, can all help.

Memories of time passed

As time passes, special occasions like Christmas can help us to begin to focus on happier memories of good times shared in the past. However, they can also be difficult, intensely emotional times when we need to look after ourselves and those around us.

Download the leaflet.


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NHS booklet of services sent to those affected by the Grenfell Tower Fire

Published on: Tuesday 18 December 2018

NHS booklet of services sent to those affected by the Grenfell Tower Fire

In the run up to Christmas the NHS is sending a booklet describing the services that are available to those affected by the Grenfell Tower Fire to thousands of households and businesses in the area.

The booklet contains information on the full range of emotional wellbeing and physical health services available to the community including details of who to contact during the holiday period.

Dr Oisin Brannick, local GP and clinical lead for North Kensington Recovery, said: “We want everyone to know how they can access a range of services over the winter including the holiday period. The booklet gives advice on how people can access the right NHS service if they or someone they know needs any help. This includes emotional support, our services are available whether someone is simply feeling sad or if they are feeling overwhelmed and need to talk to someone urgently.

The booklet also gives people the opportunity to feedback their views on the longer term North Kensington Health Recovery Plan which has been developed after speaking to lots of people and community groups and people are telling us what they’d like our priorities to be, including:

  • Create services that understand faith, ethnicity, culture and gender.
  • Use social media to engage young people on health and wellbeing.
  • Support people to lead independent and healthy lifestyles.
  • Promote NHS health and wellbeing services better.

We’re hoping to get more people’s views, people can contribute by completing the slip at the back of the booklet and posting it to us for free”.

At the same time, the NHS are promoting the Grenfell Night Service, which is staffed by clinicians for local residents who require urgent advice and support and is available between 10pm and 7am every day by calling 020 8962 4393. Clinicians can also arrange to visit residents at home via the helpline. A new leaflet has been produced to publicise it.

Look out for the booklet in the post this week. It is also available on our website.


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Patients are encouraged to call 111 this winter to ease pressure on NHS services.

Published on: Tuesday 4 December 2018

Patients are encouraged to call 111 this winter to ease pressure on NHS services.

The NHS has launched their winter campaign ‘Help Us Help You know what to do’ designed to help keep you well and help keep our NHS services running well this winter.

The campaign aims to increase peoples’ understanding of the actions they can take to help the NHS help them. This could be visiting the pharmacist at the first sign of illness, managing symptoms at home, getting the flu jab, self-care or using NHS 111 for help.

NHS 111 is free to call for advice about an urgent health concern and is available 24 hours a day, 365 days a year.

NHS 111 now offers the public a much more comprehensive service and is much more than just a helpline; patients can speak to a fully trained advisor quickly. They will assess symptoms and, depending on the situation will provide self-care advice, transfer patients to a relevant healthcare professional, including nurses, emergency dentists or even GPs.

The advisors can also arrange face-to-face appointments, give directions to local services that can help best with a concern, and if assessed as needing an ambulance, one can be sent directly. Whatever the need is, NHS 111 will ensure the right care is given, from the right person, as quickly as possible.

Tricia Mukherjee, Head of Nursing, Emergency and Ambulatory care at Northwick Park Hospital in Harrow explained, ‘often people don’t know where to turn for medical advice and can end up at A&E unnecessarily. NHS 111 is an excellent service and one of the most effective ways to get medical advice or speak to a clinician quickly, especially over the Christmas period.

Calling 111 will make it easier and faster to get in touch with local health services. People should call 111 if they need advice or medical treatment quickly and cannot wait for an appointment to see the doctor.’

There are many things people can do to stay well this winter, click here for information. If you do become unwell and don’t know who to phone for medical help or need information about a health issue call 111 ‘Help Us Help You know what to do.’

For more information on NHS 111 visit nhs.uk/111

Help Us Help You (1)
NHS 111


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Have your say on the NHS North Kensington Health Recovery Plan

Published on: Friday 30 November 2018

Creating healthier communities

Local residents are being invited to have their say on NHS proposals on what they need to do next to help the North Kensington community recover from the tragedy of the Grenfell Tower Fire.

The first stage in developing the plan has been the identification of key health themes through various meetings, publications, reports and engagement. In developing these themes we have ensured that there is flexibility to accommodate emerging and new health needs that may get identified in the future.

The themes include looking after families as a whole, working with local groups to equip them with the skills and knowledge so they can help the local community and a focus on vulnerable groups who do not always seek help such as young men.

Louise Proctor, Managing Director of NHS West London CCG, said: “We are now at the stage of engaging in health conversations with communities and a variety of stakeholders to ensure that we have understood what we have been told, whether the health themes have been correctly identified or need changing. “

The conversations will be taking place from November 2018 to mid-January 2019 and people also have the opportunity to contribute by taking part in our short survey which can be found here.At the conclusion of these conversations, results will be fed back through our website and an update bulletin on the Health Recovery Plan. It is important that we hear from as many people and organisations as possible to create a plan that has been influenced by the local community.

Have your say by completing the survey.

Download the poster.

Full list of Health Recovery Themes

  • Provide healthcare for survivors/bereaved that focuses on the needs of the entire family so they can heal together.
  • Create healthcare services that understand and respect the importance of faith, ethnicity, culture and gender.
  • Create health conversations on social media with young men and women so they tell us about their health and wellbeing needs.
  • Work with community/voluntary/faith groups to strengthen their health knowledge and support them to assist the community.
  • Prioritise vulnerable groups who may not seek help i.e. parents with young children and young men.
  • Give people the knowledge they need to lead independent and healthy lifestyles.
  • Promote health and wellbeing services better so people know exactly what help is available to them and where.
  • Help people manage their long-term conditions which may have worsened due to displacement and stress i.e. diabetes, COPD, alcohol/drug intake.
  • Understand the impact of disasters on diverse, deprived and marginalised communities.
  • Address emerging and or new health needs that may be identified in the near future

If you belong to a community group or want to hear more from the NHS about our plans please email grenfell.response@nhs.net

[ENDS]

Notes to editors

  • For further information contact Andrew Pike, at a.pike@nhs.net or call 07771399170.
  • If you have any concerns regarding your health please contact your GP or NHS 111 for an appointment or please visit www.grenfell.nhs.uk

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New leaflet: Grenfell Health and Wellbeing Service

Published on: Thursday 29 November 2018

The local provider of mental health services, Central and North West London NHS Foundation Trust produced an information leaflet on the types of therapies offered at the Grenfell Health and Wellbeing Service.

It explains how we can help and what happens when you get in touch with us.

Read and download the leaflet by clicking on it below.


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Grenfell Recovery Scrutiny Committee Meeting, 27 November 2018

Published on: Thursday 29 November 2018

In November 2018 West London CCG attended the local Grenfell Scutiny Committee to provide an update on the provision of mental health services for the residents of North Kensington following the Grenfell Tower fire. View the paper here.


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Free NHS app launches in West London

Published on: Thursday 15 November 2018

The NHS has launched Health Help Now across West London, a new digital app to help residents and patients to manage their GP and hospital appointments, access the right local services and to find health advice in a hurry. The timing comes as NHS services prepare for extra demand over the winter period, encouraging patients to use the right service at the right time.

“Health Help Now is a really useful one stop shop for residents to find local services and for trusted healthcare advice, says Dr Andrew Steeden of NHS West London CCG. Often people don’t know where to go for help and might end up at A&E when they don’t really want or need to. The app helps to find alternative services and even book a GP appointment.

It’s a great step forward to improving patient experience here in West London. It’s really easy to use and gives patients greater visibility of what’s available. There are lots of good health apps on offer but this is local and brings services and advice under one roof”.

Benefits of the app:

  • Find the right service:
    Health Help Now helps people check their symptoms and find the best place for treatment – showing which nearby services are open. Importantly, it will help people to know when to go to A&E, and when not to.
  • Appointments in one place:
    GP online is available through the app to book and change GP appointments, there’s also a service to book and change hospital appointments, putting people in control of their care.
  • Symptom checker:
    Find symptom checkers and NHS approved health apps for information on living a healthier life and support in managing long-term conditions.

Find out more, download free from the app store. Search ‘Health Help Now’.


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NHS offering health advice clinics in response to concerns raised by the North Kensington community

Published on: Friday 9 November 2018

The NHS is responding to heightened health concerns within the North Kensington community by holding drop-in health advice clinics in November.The move follows reports of suspected soil contamination after the Grenfell Tower fire.

The NHS is encouraging anyone affected by the Grenfell tragedy with health concerns to attend the health advice clinics. Particular emphasis will be given to breathing and wellbeing of children, with specialist children’s consultants present. Alternatively, people are advised to contact their GP or NHS 111 for an appointment.

The drop-in health advice clinics will be held at the below date/time and location:

  • Monday 19 November, 6.30pm – 8.30 pm at Hilton Hotel, 179-199, Holland Park Avenue, W11 4UL
  • Wednesday 28 November, 6.30pm – 8.30pm at Hilton Hotel, 179-199, Holland Park Avenue, W11 4UL

Louise Proctor, Managing Director for NHS West London Clinical Commissioning Group said:

“The palpable sense of worry within the community is very evident and very understandable. As an immediate measure we are rolling out drop-in health advice clinics in November to provide the community with the reassurance they need and deserve. We are encouraging anyone who has any health concerns to attend and to bring their family and friends along too if they wish. Meeting the health and wellbeing needs of the North Kensington community is and always will be our absolute priority.”

If you have any concerns regarding your health please contact your GP or NHS 111 for an appointment or please visit www.grenfell.nhs.uk

[ENDS]

Notes to editors

For further information contact Hari Rai, Senior Communications Manager at hari.rai@nhs.net or call 07769284489.


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Grenfell: preparing for Guy Fawkes Night

Published on: Friday 2 November 2018

The Police have let us know about firework displays and bonfires over the next few days and it’s good for people to be prepared.

Some people may find this difficult and could find it revives traumatic, frightening, memories.

So we’re advising people to be aware of the events and decide what you want to do; many people will not want to participate but some will.

Anyone in the Grenfell Community who is upset by the sights and sounds can contact the Grenfell Outreach Service directly on 020 8962 4393, during the day, evening and night time.

Traumatic memories can be revived by many sensations – a sight, a smell, a noise; all can trigger a response that takes people back to difficult times; stress can trigger your body’s ‘fight or flight’ defence system, with adrenaline and you will feel your breathing change, your heart rate go up with heightened awareness.

If you do experience feelings like this please remember:

Although panic attacks are frightening, they're not dangerous. An attack won't cause you any physical harm, and it's unlikely that you'll be admitted to hospital if it happens.

  • Stay where you are, if possible
  • Breathe slowly and deeply
  • Remind yourself that the attack will pass
  • Focus on positive, peaceful and relaxing images
  • Remember it isn't life threatening.

And remembers that you can call the Grenfell NHS Outreach Service directly on 020 8962 4393, during the day, evening and night time.

Events:

Fireworks display 1 November 6:30pm to 8:45pm, Edwardes Sq, W8

Fireworks display 3 November 5:45 to 8pm, Ladbroke Sq, W11

Fireworks display 5 November 6pm to 8pm, Lansdowne Road Clarendon Road Communal Gardens, W11

Fireworks display 3 November 6pm onwards; West London Bowling Club 112A Highlever Road, W10

Download the poster by clicking on the link.


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Update on primary care

Published on: Friday 19 October 2018

Local GP surgeries are running additional clinics for Grenfell affected residents as a result of the increased needs, with longer appointments available of up to 30 minutes available if they are needed opposed to the standard 10 minutes.

The appointments are for anyone who feels they need help but, we are also calling in patients proactively. Those from the Tower, walkways, estates like Silchester and Bramley and residents from the wider North Kensington affected area.

Local GPs have designed a comprehensive patient review specific to those affected; looking for respiratory symptoms, checking for diabetes, weight, reviewing mental health well-being, drug and alcohol use, suicidal risk, social issues such as relationship break, gang involvement in teenagers, help with back to work, linking to third sector organisations such as Family Action.

A lot of these patients are extremely complex, with pre-existing mental and physical health needs prior to the Grenfell Tower fire. Some have been subject to torture or trafficking or may have just had a very difficult journey through life. All of this has been exacerbated by the tragedy. Such complex patients are also being helped with case managers within surgeries. Their main role is to help patients navigate services, health promotion and self care, for example, around diabetes which is huge in Notting Dale. They also raise issues with key workers where problems arise.

In addition, we have established a rapid access respiratory clinic at St Mary’s Hospital for anyone concerned about their breathing or people with a cough. They will be seen by a respiratory consultant who will carry out appropriate tests.

We would encourage all patients to contact their GP if they have any concerns about their health.

Out of hours GP access

GPs and practice nurses are available to people who need them in the West London CCG area at the weekend and on weekday evenings. To see a GP or practice nurse outside of usual office hours, contact your registered practice or call 111 to book an appointment.


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CCG sends letter to Grenfell United setting out position on toxicity in soil

Published on: Tuesday 16 October 2018

West London CCG has provided a letter to Grenfell United setting out the position of West London Clinical Commissioning Group in the light of recent media coverage regarding toxicity in the soil.

Download the letter.


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Young Grenfell community speak out about mental health

Published on: Tuesday 9 October 2018

Young people from the Grenfell community have decided to speak out about mental health and how they were affected by the Grenfell tragedy in support of World Mental Health Day, Wednesday 10 October.

Every year World Mental Health Day is an opportunity to raise awareness of mental health issues and the work being done to support those that need it. The focus this year is on young people and mental health at a time of life when many changes are occurring such as new schools, exam stress, moving from home and generally finding their place in the world. This transition was made even more difficult for children who experienced the Grenfell tragedy. Since the disaster, young people in the community have been active in sharing their experiences and have been encouraging others to talk about mental health.

Riana, 17, who lives in the local area said: “Lots of my friends and peers have been affected by what happened at the Grenfell Tower. It’s really important that we are aware of the mental health issues that may be affecting us. It is also important for us to come together and speak about mental health in a way that is empowering and positive for us.”

The NHS has been active within the community since the devastation of Grenfell and has been treating people for issues related to mental health and trauma. Young people are often less likely to access services that are available to them or ask for help due to the stigma related with mental health, resulting in them dismissing their feelings.

Mona Hayat, Director of North Kensington Recovery, NHS West London Clinical Commissioning Group said: “It’s essential that young people who have been affected by the Grenfell tragedy recognise the signs of poor mental health and feel safe and comfortable to open up. By giving young people in the community a platform to share their thoughts and experiences we can ensure their voice is heard and that other young people know that it’s okay, not to feel okay, because there are people here to speak with and who will understand.”

Short videos of the young people from Grenfell talking about mental health can be found here. You can also join the conversation about mental health online, search #worldmentalhealthday and #OKnottofeelOK on social media.

The NHS is dedicated to helping the community recover - if you or a loved one need support please visit www.grenfellwellbeing.com or www.oknottofeelok.org or please call 0800 0234 650.

[ENDS]

Notes to editors

1. World Mental Health Day (10 October 2018) is hosted by the World Health Organisation. This year the focus is on young people and mental health in a changing world. More information can be found here.

For further information, please contact Hari Rai, Communications Manager, hari.rai@nhs.net or Ayesha Baker, Communications Manager, ayesha.baker@nhs.net.


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Local health services welcome funding commitment

Published on: Tuesday 9 October 2018

Local health services welcome funding commitment

Local health services have welcomed todays funding commitment made by NHS Chief Executive, Simon Stevens for those affected by the Grenfell tragedy and allow us to build on the work that had already taken place.

The announcement will provide reassurance to local residents that the NHS will be here long term to provide physical and mental health services and will also be able to put in place a screening service for Grenfell community.

Mona Hayat, Director of North Kensington Recovery, West London CCG and Robyn Doran, Chief Operating Officer, Central and North West London NHS Foundation Trust said, “This is really good news and underlies our commitment to listening and working with the community to develop services that meet their needs. This is something many have wanted to see; a coordinated service for mental and physical health concerns, and now, with the communities support, we will be as Simon Stevens said, imminently introducing a new screening service.”

Over the next few weeks and months we will be working with people from Grenfell Tower and the local community to develop the new service.

Click here to see the full Simon Stevens announcement.


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Creating Stronger Communities: Community Conversations and website

Published on: Friday 5 October 2018

Kensington and Chelsea Council has launched a series of community conversations, workshops, drop-in sessions as well as a new website - strongercommunities.rbkc.gov.uk – to ask local residents, community organisations and businesses in North Kensington what matters most to them.

Find out more and how you can get involved.


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Grenfell - support at the Inquiry updated leaflet

Published on: Friday 5 October 2018

There is an updated leaflet for anyone attending or affected by the Grenfell Inquiry witness sessions.

Download the leaflet.


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Grenfell inquiry support from the NHS

Published on: Friday 28 September 2018

The NHS with Hestia have been supporting people attending the Public Inquiry.

This support will continue but the NHS is offering additional help as the bereaved, survivors and local residents are about to give their evidence.

The NHS and Hestia have issued a statement with details of the kind of help people can access and how to get in touch.

You can download or read the statement here.


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Grenfell Night Service update

Published on: Friday 28 September 2018

West London CCG and CNWL have issued a letter to update the community about the Grenfell Night Service.

Download the letter.


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Young people come together after Grenfell tragedy to talk mental health with Professor Green

Published on: Monday 24 September 2018

Young people who have been affected by the Grenfell tragedy came together to discuss mental health with musician Professor Green on Saturday 22 September.

The Mindful Youth North Kensington event also had creative workshops with activities such as yoga, poetry, football and graffiti boards to encourage discussions around mental health in a positive and creative space. The event was organised in collaboration with young people in the area, the NHS and youth organisation EPIC.

Rhiannon (17) lives in the local area and was instrumental in organising the day, she said: ‘Lots of my friends and peers have been affected by what happened at the Grenfell Tower. It’s really important that we are aware of the mental health issues that may be affecting us. We wanted to make sure that we had a day that allowed us to come together and speak about mental health in a way that was empowering and positive for us.’

Musician, Professor Green shared his personal experiences with mental health during a Q&A at the event, he said: ‘Often with mental health you’re the last one to know that you’re suffering or you’re ashamed to ask for help. Bringing the youth in the community together and acknowledging their trauma in a creative space is an important step in helping them to open up about what they’ve been through”.

The NHS has been active within the community since the devastation and has been treating people for issues related to mental health and trauma. Young people are often less likely to access services that are available to them or ask for help due to the stigma related with mental health, resulting in them dismissing their feelings.

Mona Hayat, Director of North Kensington Recovery, NHS West London Clinical Commissioning Group said: “This is the community serving the community. It is about letting the children know it is okay not to be okay about things, because there is help out there.”

The NHS is dedicated to helping the community recover - if you or a loved one needs support please visit www.grenfell.nhs.uk or call 0800 0234 650.


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Summer activities for children

Published on: Tuesday 17 July 2018

Summer in the City is your guide to the huge range of events and activities taking place for children, young people and their families this summer across Kensington and Chelsea and neighbouring boroughs.

There are over 1000 events for you to get involved with, including outdoor activities, bake-offs, arts and crafts, beatboxing, the Summer Reading Challenge, free cycling tours, nature trails, costume making, graffiti art, photography and so much more.

The events taking place in Kensington and Chelsea this summer can be found in the Summer in the City flyer which is available on the Grenfell Support Website.

To see all the events taking place in all three boroughs, visit the Summer in the City events page.


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Grenfell Inquiry support leaflet published

Published on: Thursday 5 July 2018

The Grenfell Health and Wellbeing Service, alongside Hestia, have published an information leaflet to help people involved with the Grenfell Inquiry to cope with emotional fatigue. The leaflet is available in English, Farsi and Arabic.

The Grenfell Health and Wellbeing Service and Hestia are available all day at the inquiry. Support is also available online on the Grenfell Wellbeing website where you cans self-refer or call 020 8637 6279.


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New campaign launched to help anyone struggling emotionally in Kensington and Chelsea

Published on: Wednesday 20 June 2018

Today the Royal Borough of Kensington and Chelsea (RBKC) are launching the 'OK not to feel OK' campaign.

This campaign promotes sources of support and help to anyone struggling emotionally in Kensington and Chelsea.

They want to reduce the stigma around mental illness and death by suicide within the community by talking more openly about this and for anyone in distress to feel confident to turn to someone for support and seek help before they reach crisis point.

The campaign will focus on identifying and owning how you feel and asking for help to cope with these feelings.

This campaign isn’t only about suicide but about promoting good mental health. If those who are most at risk can’t reach out directly then we hope their loved ones might find this campaign a useful source of support and help. Posters and flyers have already been mailed out for community hubs to display.

You may have already seen tweets from the @grenfellsupport Twitter feed and posts on the Grenfell Support Facebook page, please share these far and wide. There is also a 'OK not to feel OK' dedicated Facebook page for the campaign so please do take a look and like the page and get your friends and colleagues to like it too.

Visit the 'OK not to feel OK' campaign website today and find out about how else you can get involved and spread the message.


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Remembering with the North Kensington Community

Published on: Thursday 14 June 2018

Over this week the NHS has been preparing to support the many community events that have been arranged to support those remembering loved ones and friends lost during the tragic events of 14 June 2017.

This time is also for us an opportunity to share in remembrance with the community. Many of our staff will be in North Kensington on the day to provide support but also to pay their respects.

Back in our offices, staff will come together to share reflections on the year and will then observe a 72 second silence.

On Friday we will stand alongside the community by taking part in Green for Grenfell. We will share our pictures online.

Everyone who is remembering this week is in our thoughts and prayers. We offer you our continued support during this difficult time.


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Go Green for Grenfell

Published on: Tuesday 12 June 2018

Green For Grenfell is an annual event bringing together communities to celebrate diversity and unity. This year the focus is on schools and community groups. Each year the focus will widen in order to build a lasting legacy of the support the Grenfell community received in the first days and weeks by the local community but also from every corner of the country.

Read all about Green for Grenfell and how you can take part on the Grenfell United website,


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Video message from the health and wellbeing team

Published on: Wednesday 6 June 2018

The Grenfell Health and Wellbeing Team have recorded a message about the services that are available to the local community and how to get in touch with them. Members of the team who spoke were:

  • Leili Alikhani, Advanced Practitioner Outreach Team, Grenfell Health and Wellbeing Service
  • Dr Catherine Broadway, Clinical Psychologist and Deputy Clinical Lead Grenfell Health and Wellbeing Service
  • Dr Sarah Heke, Psychologist, Grenfell Health and Wellbeing Service

To see what they said, visit this video that is on the Grenfell Speaks Facebook page.

To get into contact with the Team, email: grenfell.wellbeingservice@nhs.net or call 020 8962 4393.

For further information, visit the Grenfell Health and Wellbeing website.


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Grenfell Mental Health Professionals and Diocese of London Warn Against ‘Retraumatisation’

Published on: Monday 4 June 2018

Ahead of the anniversary of the Grenfell Tower fire, Healing Minds, a group bringing together a number of local NHS and mental health professionals and organisations, has worked with the Diocese of London to issue guidance for media organisations reporting on, and dealing with those affected by, trauma. Bishop of Kensington, Dr Graham Tomlin, who has been involved with the Grenfell response since the early days, and some representatives from Healing Minds, have met with journalists to discuss the challenges of balancing necessary and sensitive reporting with the risks of retraumatisation for a number of vulnerable people, particularly as the Public Inquiry continues to hear evidence.

The NHS Grenfell Outreach Team has, to date, made 6794 contacts with members of the community affected by health issues related to Grenfell. 880 adults and children are in treatment, under the NHS Screen & Treat trauma programme,alongside other organisations and community groups who have been delivering support services.

Healing Minds practitioners have recognised the importance and value of much of the media reporting on Grenfell over the past year, knowing that good media stories can change lives. However, for some people still in the very early stages of recovery, there are concerns that certain aspects of media coverage and engagement with journalists can have a retraumatising effect.

The feedback from the media is that they would value advice from mental health professionals on engaging with people who have experienced trauma. The new guidelines on retraumatisation, put together by Healing Minds, build on the principles of DoNoHarm and are as follows:

1. Intrusive reporting can put undue pressure on those affected to comment, when they clearly would rather not.

2. Warnings of sensitive content, printed, online or verbal, are helpful to identify sensitive content, likely to provoke a strong emotional response for some.

3. Images of the Tower today demonstrate to those living with trauma that the incident is historic - pictures of the tower in flames could cause distress by making events seem current.

4. First-person accounts could prove similarly upsetting - the third-person should be used where possible.

5. Where to get help ‘fact-boxes’, accompanying in-depth pieces about Grenfell, are vital.

6. Trauma recovery can make for good news stories, demonstrating that healing is possible and probable for most people.

7. Interviews with children should be avoided, given they are particularly vulnerable to the long-term effects of media attention.

Healing Minds includes organisations active in North Kensington such as CNWL NHS Trust, Kensington and Chelsea Mind, Help Advisory Service Hestia, Cruse Kensington Chelsea Hammersmith & Fulham, Winston’s Wish, Mind and Soul Foundation, Place2Be, West London Action for Children and Brent, Wandsworth and Westminster Mind. The consortium formed in the early days after the Grenfell Fire to coordinate skills and resources, in response to the volume of requests each organisation was receiving for help and assistance.

The Bishop of Kensington, Dr Graham Tomlin, who has worked closely with members of the Grenfell community over the past year, commented:

Healing Minds brings together a group of organisations who together have done some remarkable work in helping offer support for the local community around mental health issues over the past year. These guidelines come from a very useful and constructive dialogue between mental health professionals and journalists, to try to help the necessary reporting of the Grenfell story be as sensitive as possible to those who still are still in the early stages of healing from their trauma on that night a year ago.”

Dr John Green, Clinical lead for Grenfell Health & Wellbeing service, said:

“The memorialisations at the Inquiry have been very powerful and emotional, but distressing for the families and others. I have been very impressed at the resilience people have shown in this painful process, and some have needed support at times. Media reporting needs to be mindful of retraumatisation so I’m pleased to support this initiative. It helps journalists do their job with less danger of retraumatising those already affected most.”

Dr Green has written more fully about this here:https://www.cnwl.nhs.uk/news/reporting-trauma-advi...

ENDS

The anniversary can be a time when intense feelings emerge. If you feel down, stressed, traumatised or bereaved we’re here to help. Our Outreach Team is here when and where you want; free, confidential help. Call Outreach on 020 8962 4393 (10am to 8pm).

We come to you. Need help in an emergency or out-of-hours call 0800 0234 650

www.grenfellwellbeing.com

NOTES TO EDITORS

Media queries for Healing Minds practitioners:

Mike Waddington, Central and North West London NHS Foundation Trust (CNWL)

07740 422873

mikewaddington@nhs.net

Media queries for the Diocese of London and Bishop of Kensington:

Diocese of London Media Team

020 7618 9106

dioceseoflondon@luther.co.uk


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Advice for dealing with press and social media

Published on: Thursday 31 May 2018

These guidance notes were originally produced in May 2017 and were re-published by CNWL on 26 March 2018. They are published here for general advice.

The Media: Advice for patients and families involved in traumatic events

We all know from experience that the press and social media will be interested in traumatic events and you may be approached yourself. Please remember that it is always up to you to decide if you want to participate or not.

In the middle of terrible events is never the best time to think things through so we’ve put this sheet together to give you a balanced view on dealing with the media.

The NHS has local media experts you can talk to if you want to do so; we are very experienced and can help you, whatever you decide to do.

The media will be interested in you and your family’s personal story and their questions are often about ‘how you feel.’

Truth is that people feel many things at times of stress and the media will concentrate on one aspect of your feelings – it is unlikely to be a fully rounded description of your experience.

On the other hand, we must recognise that the media have a responsibility to the public to report events quickly and to do so fairly and usually briefly. The journalist is not trying to catch you out but trying to get the best story possible.

So there are good reasons for speaking to the media and there are good reasons not to. It is your choice.

Reasons why:

  • It can help the public see and understand what has happened to you or your family
  • You might want to make an appeal for help
  • It can help you ask questions you feel need to be answered
  • It can allow you to pay tribute to people or services you found helpful
  • It can give you a ‘voice’ that others may benefit from
  • You will be given a broadly sympathetic platform.

Reasons why not:

  • You can say more than you intend when you are vulnerable, upset or angry
  • You can put other members of your family or friends in the spotlight which they don’t want, or you could accidentally pass-on confidential information about them
  • You can find recounting your experience very upsetting and find images of your upset being publicised which you may not like later
  • You might find that telling your story brings memories back to the surface; you can even relive the worst parts of them
  • Journalists' questions can seem very intrusive, and sometimes blunt, and you may find you react to that rather than what you intend
  • You may be unhappy about labels they give you,for example, being referred to as ‘victims’ in reports or other inaccuracies that bother you
  • You will lose any privacy (for yourself and others close to you) around the issue you speak about – and that can apply for a long time.

What to do:

  • Be realistic; be aware that the media is around
  • Don’t act on impulse; try to think about requests and prepare yourself if you decide to do them.
  • Take advice; do you know what your family’s wishes are?
  • Journalists want good, accurate and meaningful stories; they are not trying to catch you out, but it is their story about your story
  • Journalists will respect confidentiality but that needs to be agreed beforehand; live interviews make that very difficult; you’re only ‘off the record’ before you say something and they have acknowledged
  • If you feel you are being pestered just tell the journalist, firmly but politely, to stop.
  • If something is inaccurate you should point this out but it is unlikely corrections will be given the same publicity the original story had
  • If you agree to be interviewed they will usually arrange to pick you up for a studio interview, or they may want to come to your home – think about that
  • It is very unlikely you will be paid for pictures or interviews
  • Sometimes it is hard to move through a gathering of cameras; if there is no alternative it’s always best to walk through it with someone, as normally as possible, looking straight ahead, without commenting – don’t cover your face (as that draws attention to you).

We want to give you a balanced view but it is your choice.

Crisis and trauma: advice to staff about social media:

NHS staff use social media for personal and professional reasons - and that’s a good thing - but it is hard to distinguish between these identities at a time of major media interest; at such times what you intend to be a sympathetic, compassionate statement can turn into an unwanted media story about you, your colleagues and your patients.

Social media is always monitored by journalists who are looking for a story and you may find yourself in the wrong place at a journalist’s right time!

So here are some common sense reminders:

  • Be self-aware: if you are upset or traumatised by what you have seen and heard don’t use social media.
  • Be realistic: the media will be searching for stories at times of traumatic events; you could lead them onto something or draw attention to your area of work, which can then put your team under media scrutiny and pestering as it spreads as other journalists then call to check out stories
  • Be professional: you will see and hear things during your shifts that should always be regarded as confidential and spoken to you in a ‘safe place’ by injured and traumatised people
  • Staff know not to reveal any confidential information but be wary of accidentally identifying people in photos. Sometimes the police will also ask staff to avoid comments and statements that may interfere with a criminal investigation and that includes social media
  • Be aware of not accidentally revealing something about the incident which is not already in the public domain. Often in terror incidents the receiving hospitals are not named in the media straight away, so don’t post that you’ve had a busy shift dealing with victims, as this will confirm something which isn’t already known
  • Only post useful, factually accurate, information about where people can get help; especially if you are using an incident’s hashtag
  • Don’t respond to journalists’ tweets – they are seductive!
  • Never tweet or retweet rumours about what you have heard, especially from patients.
  • Avoid opinions about what you have seen or experienced, which can find their way into generalised stories about that hospital or Trust or the NHS in general
  • If you need to let family members know about you and what’s happening, be careful you don’t give them material to retweet – tell them what you need them to know, and that you will talk to them later.
  • Be honest: If you accidentally break these guidelines you should delete your post and report your action to your manager so they know you have acted responsibly.

Advice to young people involved in Traumatic events about social media

Everyone uses social media to tell people about experiences – what you've been through, what you’ve seen, offering support and comfort, how to help and this is all good – it keeps those who know you in the loop about where you are and how you’re feeling, and it can increase public knowledge and understanding about events, from real witnesses at the scene.

But it’s also true that other people will use your information for their own ends and when you’re in the heat of the moment you may say more than you intend or later regret.

So here’s some things to think about when you’ve been involved in a traumatic event.

Journalists who monitor social media can follow-up your posts and though that may sound attractive, it can also put your life into wider arenas which intrudes into your personal life or your family or your friends.

You can also attract trolls; people who draw the most negative conclusions they can, or question your motives that don’t exist or just be plainly unpleasant and abusive, often anonymously too; they can say things like you’re only doing something for money or to abuse the system and so on.

This is incredibly hurtful – which is what the sender intends – and it will upset you, or make you angry and that’s never the best time to think about what you tell.

It’s important to realise that the advantages of social media outweigh the disadvantages; you need to keep focussed on the advantages.

After an upsetting event try to stay off social media in case you say more than you intend because of what you experienced; messaging your story can keep you in the trauma; retelling your story can also bring back bad memories and you can even relive the trauma.

Your body will naturally help you recover but help yourself too by staying off it for a while or severely restricting it to immediate family and trusted friends, asking them to help you by not passing it on.

If you get abusive messages, don’t respond or reply but don’t ignore them – delete them and do what you can to block the sender from your feed. Consider reporting hateful and abusive messages to the police and service providers.

Tell a family member or a close trusted friend who’s a good listener, about it and how it made you feel.

Remember that the troller doesn’t know you, no matter how much they appear to; they are exploiting your vulnerability.

Stay in control of your own story – it belongs to you!


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Support details for the Grenfell Inquiry screening at Notting Hill Methodist Church, 30 May

Published on: Tuesday 29 May 2018

Following the news article about how we can support you during Phase 1 of the Grenfell Tower Inquiry we wanted to update you about provision at Notting Hill Methodist Church for today, 30 May.

If you attend the screening there will be onsite breathing exercises available from 11am to 4pm. The aim of the exercises is to reduce stress and anxiety.

In addition, the NHS Outreach team will be providing advice and support during the Phase 1 hearings of the Grenfell Tower Inquiry

The team members are easy to identify by their green t-shirts and will produce photo ID for anyone who wants to see it.

Counselling service Hestia will also be providing their services at the Inquiry as well.

As the purpose of this stage of the Inquiry is to commemorate the lives of those who died, it may be a stressful experience. If you feel you need some support, we are here to help.

Please remember that all of our usual services continue as normal. So if you have left the Inquiry or screening for the day and need to reach us you still have the following options:

  • The Outreach team can be contacted on 020 8962 4393 (seven days a week from 9am to 8pm)
  • For urgent health and wellbeing support, you can call 0800 0234 650, 24-hours-a-day, seven-days-a-week
  • Our walk-in service is available at The Curve, 10 Bard Road, from 10am to 8pm.
  • There is also an overnight service at Notting Hill Methodist Church which is open from 10pm to 8am every night.

Our Grenfell Health & Wellbeing Service offers support to help people if they feel traumatised, anxious, stressed, worried or are unable to sleep. You can self-refer online at www.grenfellwellbeing.com, call us for more information on 020 8637 6279, or email grenfell.wellbeingservice@nhs.net

You can also speak to your GP for help and advice.



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Support details for the Grenfell Inquiry screening at Notting Hill Methodist Church 24+25 May

Published on: Thursday 24 May 2018

Following the news article about how we can support you during Phase 1 of the Grenfell Tower Inquiry we wanted to update you about provision at Notting Hill Methodist Church for today and tomorrow, 24 and 25 May.

If you attend the screening there will be onsite breathing exercises available from 11am to 4pm on both days. The aim of the exercises is to reduce stress and anxiety.

We will update on provision for the remaining days of Phase 1 of the inquiry, next week.

In addition, the NHS Outreach team will be providing advice and support during the Phase 1 hearings of the Grenfell Tower Inquiry

The team members are easy to identify by their green t-shirts and will produce photo ID for anyone who wants to see it.

Counselling service Hestia will also be providing their services at the Inquiry as well.

As the purpose of this stage of the Inquiry is to commemorate the lives of those who died, it may be a stressful experience. If you feel you need some support, we are here to help.

Please remember that all of our usual services continue as normal. So if you have left the Inquiry or screening for the day and need to reach us you still have the following options:

  • The Outreach team can be contacted on 020 8962 4393 (seven days a week from 9am to 8pm)
  • For urgent health and wellbeing support, you can call 0800 0234 650, 24-hours-a-day, seven-days-a-week
  • Our walk-in service is available at The Curve, 10 Bard Road, from 10am to 8pm.
  • There is also an overnight service at Notting Hill Methodist Church which is open from 10pm to 8am every night.

Our Grenfell Health & Wellbeing Service offers support to help people if they feel traumatised, anxious, stressed, worried or are unable to sleep. You can self-refer online at www.grenfellwellbeing.com, call us for more information on 020 8637 6279, or email grenfell.wellbeingservice@nhs.net

You can also speak to your GP for help and advice.

Further information about how the NHS can support you can be found at www.grenfell.nhs.uk


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NHS support during Phase 1 of the Grenfell Tower Inquiry

Published on: Friday 18 May 2018

The NHS Outreach team will be providing advice and support during the Phase 1 hearings of the Grenfell Tower Inquiry. They will be based onsite at the Millennium Gloucester Hotel & Conference Centre and will also be providing support at the screenings of the Inquiry at Notting Hill Methodist Church.

The team members are easy to identify by their green t-shirts and will produce photo ID for anyone who wants to see it.

Counselling service Hestia will also be providing their services at the Inquiry as well.

As the purpose of this stage of the Inquiry is to commemorate the lives of those who died, it may be a stressful experience. If you feel you need some support, we are here to help.

Please remember that all of our usual services continue as normal. So if you have left the Inquiry or screening for the day and need to reach us you still have the following options:

  •  The Outreach team can be contacted on 020 8962 4393 (seven days a week from 9am to 8pm)
  •  For urgent health and wellbeing support, you can call 0800 0234 650, 24-hours-a-day, seven-days-a-week
  •  Our walk-in service is available at The Curve, 10 Bard Road, from 10am to 8pm.
  •  There is also an overnight service at Notting Hill Methodist Church which is open from 10pm to 8am every night.

Our Grenfell Health & Wellbeing Service offers support to help people if they feel traumatised, anxious, stressed, worried or are unable to sleep. You can self-refer online at www.grenfellwellbeing.com, call us for more information on 020 8637 6279, or email grenfell.wellbeingservice@nhs.net

You can also speak to your GP for help and advice.

Further information about how the NHS can support you can be found at www.grenfell.nhs.uk


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The latest Grenfell Tower Response briefing is now available

Published on: Tuesday 8 May 2018

Each month, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Wellbeing Day at Clement James, Thursday 26 April

Published on: Wednesday 25 April 2018

Come along to the Well-being Day to make sure you don’t miss out on free health checks with NHS Health Trainers.

You will also be able to find out more about health and well-being services in the local area and across the borough.

On the day you will be able to get head massages or Reiki therapy to help relieve stress and tension. You will also get to try out the Smoothie Bike.

Great tips to help you live a healthier and more active lifestyle will also be available.

The event is taking place at The Clement James Centre, 95 Sirdar Road, London, W11 4EQ on Thursday 26 April 2018 from 2pm to 4:30pm.


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Help shape our communications

Published on: Friday 13 April 2018

We are looking for people from the North Kensington community to join a working group who will review the communications channels and products that we have used since the Grenfell Tower fire. The aim is to make sure our communications are suitable to support the next phase of recovery and are developed with the community.

We want to have communications that are meaningful, delivered through the most appropriate channels and are complementary to the messages of our partner organisations.

The work involved will not take up too much time and you can choose how you want to be involved.

If you are interested in joining the group, contact Adrian Phelan, Communications Manager, West London CCG at: adrianphelan@nhs.net


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Easter activities, 30 March to 18 April

Published on: Tuesday 27 March 2018

Kensington and Chelsea Council has put together a range of fun activities during the Easter holidays for children, young people and families.

This brochure provides information on all of the activities available.

For the activities listed without a specific time, please contact the organisers directly for further information.

Those affected by the Grenfell Tower fire who need any extra support should raise this with their key worker or call Care for Grenfell on 020 7745 6414.


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Latest Grenfell Tower Response briefing now available

Published on: Tuesday 27 March 2018

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Some important information about Type 2 Diabetes

Published on: Friday 23 March 2018

The local NHS is running a number of health campaigns to support those affected by the Grenfell Tower fire. Our aim is to provide information and advice to former tower residents and other local residents to help them stay well.

For those living in hotels and temporary accommodation it may be difficult to maintain a healthy diet and get enough exercise but it is very important to do so, otherwise there is a risk of developing Type 2 Diabetes. The local NHS is launching a campaign to help residents recognise the diabetes risk factors and to promote healthy living. The campaign will also aim to promote the many existing resources available from the NHS to help those who are living with the condition.

Diabetes UK has developed an easy to use tool that can help you with checking symptoms. You can access it here.

You can also watch this video which explains a bit more about what it means to be at risk.

Look out for more information and resources about diabetes and healthy living over the coming weeks.


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Grenfell Tower Inquiry NHS support

Published on: Monday 19 March 2018

The procedural hearings of the Grenfell Tower Inquiry are taking place on 21 and 22 March at the Holborn Bars. It will also be streamed live at the Notting Hill Methodist Church. The NHS Outreach team will be on hand to offer support at both of these locations. The team will wear branded hooded tops so will be easy to identify. The usual offers of support will also still be available, including the daily walk-in service at The Curve, the overnight service at the Methodist Church and our Outreach and 24-hr helplines. For all of the contact details see this guide to support at the inquiry.


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Nowruz celebration at The Friends and Family Assistance Centre

Published on: Wednesday 14 March 2018

The NHS sends warmest greetings to everyone in the community, coming together to celebrate Nowrouz, the Persian New Year on Tuesday March 20 (at 4:15pm). This is the time that the Earth and the Sun align to start the new season, the beginning of Spring.

It's a cultural event celebrated from Old Persia throughout differing regions and countries, like Afghanistan and Kurdistan.

It's a time for family and friends to meet and greet each other, to celebrate the things that bind us together; and whilst visiting to talk we watch over each other, mindful that it will be a sad time for many of the bereaved as they remember their relatives and friends.

We thought it would be nice to support bereaved families to share this together and not be alone, so the NHS Outreach team has organised a meal on Monday 19 March, from 4pm to 7pm and all bereaved families who are celebrating Nourooz are invited. It's at the Friends and Family Assistance Centre, Fifth Floor, 17 Old Court Place, Lon-don, W8 4PL

There is another event for all Iranians in the community on Friday 23 March at The Curve from 5pm till 8pm.

Please remember that the NHS is here to help everyone, free of charge, with many ways to find the support you want.

  • You can call your GP
  • If you donft have a GP the NHS Outreach Team can help - call them on 020 8962 4393 from 8am in the morning to 8pm at night
  • Outreach also visit people in temporary accommodation, at community events and go door-to-door to check if people need help
  • The NHS, Hestia and Blenheim run a night support service from The Notting Hill Methodist Church, 240 Lancaster Road, every night, from 10pm at night to 8am in the morning.

More information in this leaflet.

The leaflet is also in Arabic and Farsi.

  • For emotional health and wellbeing support, and urgent mental health support, call 0800 0234 650. This telephone line is open 24-hours-a-day, seven-days-a-week.
  • Grenfell Health & Wellbeing Service offers you a range of psychological therapies and support to help you and your children feel better if they are traumatised, anxious, stressed, worried or unable to sleep. You can self-refer online or call us. There is always translators and interpreters and there are therapists who speak Arabic and Farsi.

You can refer yourself here or please call 020 8637 6279 9am to 5pm or email: grenfell.wellbeingservice@nhs.net



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Latest Grenfell Tower Response briefing now available

Published on: Monday 12 March 2018

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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North Kensington Recovery night service - new flyer available

Published on: Tuesday 6 March 2018

A new leaflet with all of the details of the night service provided by the NHS, Blenheim drug and alcohol serviceand support service Hestia is now available. Find out more and download the leaflet in English, Arabic or Farsi, here.


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Latest Grenfell Tower Response briefing now available

Published on: Monday 26 February 2018

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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NHS support during the Grenfell Tower Inquiry

Published on: Thursday 15 February 2018

The Grenfell Tower Inquiry is preparing for its evidence sessions.

Organisers have published the following information on the Inquiry website:

"The Inquiry is committed to ensuring all witnesses are able to give their evidence to the Inquiry and fully appreciates this may be a harrowing and traumatic experience. To help facilitate the process of evidence-taking, the Inquiry has published a protocol which details the approach it will take to support vulnerable witnesses. The Chairman has a wide discretion in making arrangements to ensure that those who are vulnerable or have special needs of any kind are able to give their evidence in the least distressing and most effective way."

When the Inquiry is in session the NHS will be on site to assist anyone who needs help. The Outreach Team will be at the hearing in Holborn and also at the live streaming event at the Notting Hill Methodist Church. The team are easy to identify by their green hoodies and will produce photo ID to anyone who wants to see it.

A reminder that if you need our support during the hearings there are a number of options available to you:

  • The Outreach team can be contacted by anyone on 020 8962 4393 (seven days a week from 9am to 8pm)
  • There is also the 24 hour helpline for emotional support, health and wellbeing support, and urgent mental health support, call 0800 0234 650; 24-hours-a-day, seven-days-a-week.
  • There is an overnight service at Notting Hill Methodist Church which is open from 10pm to 8am every night.
  • There is also a walk-in service from 10am to 8pm daily at The Curve, 10 Bard Road, London W10 6TP

You can also self refer for therapy online here or by calling 020 8637 6279.




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Latest Grenfell Tower Response briefing now available

Published on: Tuesday 13 February 2018

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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The CAMHS service for the North Kensington Community

Published on: Tuesday 6 February 2018

The NHS Grenfell Trauma Service for Child and Adolescent Mental Health Services (CAMHS) is a new service which has grown out of the existing local Parkside CAMHS service, in response to the huge and unprecedented need for support for the children and young people of the local community following the fire at Grenfell Tower in June.

On the day of the fire, a number of our CAMHS staff were available to people in the local area, helping out with practicalities and helping parents think about how to explain what happened at Grenfell Tower to their children at time when levels of distress were quite high. We shared a worksheet: “Supporting children after a frightening event” (https://www.cnwl.nhs.uk/wp-content/uploads/After_The_Event.pdf) and were available to help people deal with practical basic issues. Most of the NHS staff team lived or worked in the local area for a number of years and feel a strong sense of connection to people here.

Since the fire, Grenfell CAMHS service has seen over 200 young people up to December 2017.

There is a broad range of services available in the community for young people ranging from listening and counselling services, to leisure activities and art and drama therapy which allow young people an opportunity to express their feelings or distract themselves.

Things like massage, meditation or yoga might also help some young people to relax. The NHS however, offers specialist assessment and treatment for a range of specific conditions that might affect someone’s mental health and emotional wellbeing. Thing includes difficulties managing anger, anxiety, low mood, sleeping or eating difficulties and trauma. Treatments offered are based on research, which tells us ‘what works’, or what has been successful in reducing symptoms in other young people. Two of the treatments offered for trauma are trauma focused cognitive behavioural therapy (TF-CBT) and Eye Movement Desensitisation and Reprocessing (EMDR). You can read more about these treatments here:

EMDR helps children process distressing traumatic memories, to reduce their lingering influence and help clients to develop effective coping mechanisms. TF-CBT addresses traumatic experiences and helps children overcome the avoidance of their trauma-related memories, beliefs and feelings. This is done though gradual exposure work so that children can regain a sense of control over the trauma; this mean they will be able to think or talk about the trauma without feelings overwhelmed, and to remove the stigma or shame that might be associated with the trauma. The process might involve retelling and reprocessing details of the events which when repeated has been shown to reduce and extinguish the emotional and behavioural responses associated with the traumatic memory.

Tailoring a service for children

The NHS has expertise in helping people in distress and is accustomed to working across the week, 24 hours a day if needed. This approach was central to the Multisystemic Therapy (MST) intervention delivered by CNWL in previous years, and our team has used this evidenced-based model to transfer knowledge of ‘what works’ for young people.

We know that:

Young people might worry that they are ‘going crazy’. They are not. We have helped children, young people and their parents understand that following such a traumatic event, people will have a variety of responses, all of which are absolutely normal. The young people we are seeing are those who are:

  • Anxious
  • Worried
  • Not wanting to go to school
  • Feel angry for no particular reason
  • Feel hopeless or sad
  • Don’t want to be left alone
  • Have difficulty sleeping
  • Experiencing flashbacks

Why we are screening

To help us assess young people’s symptoms we can either ask children directly or, for younger children, ask their parents or carers questions which will help identify exactly what kind of help is needed. It’s a bit like a doctor asking you to describe your symptoms before giving you a prescription – we will ask about your symptoms before figuring out what will best help you.

Some young people are experiencing very understandable reactions to a devastating experience of trauma and loss. We know that there are really good therapies and strategies that we can give to children and families to help them to cope with those feelings.

Talking Helps

  • Young people can find it difficult to talk about their problems and so we make talking as easy as possible, and offer other ways of dealing with difficult emotions. This has led us to form close working partnerships with voluntary sector providers such as Place2Be, Child Bereavement UK and art therapy provision in schools and in the community. We speak to young people to help them figure out what works for them.
  • For some young people, their faith and culture has provided much support; others struggle to make sense of the tragedy.
  • There are other things that can help including a good diet and exercise. Our CAMHS and me website has links that young people might find interesting: . (See the CAMHS and Me website: http://camhs.cnwl.nhs.uk/young-people-adolescents/mental-health-tips-coping-strategies/.)

Being flexible

I received a call from a young person on Boxing Day who was telling me how much she was enjoying the Christmas break and that she didn’t want to be seen for an assessment the next day or talk about Grenfell during the festive period. This is understandable. For many young people, the summer holiday was marked by a tragedy and the Christmas break provided the first ‘stopping point’ to think about what has been happening to their family, friends and community. I told her this was fine we talked about the movies she had been watching. She asked to be seen at school in the New Year and we have arranged to meet at school at the end of the day.”

This marks a newly evolving face of CAMHS, aiming to do ever more outreach and be ever more flexible – we would like to meet children and young people at locations convenient to them, at times convenient to them and when they are ready – and that can take a few attempts and that’s okay!

Our team can work from school, from our base at St Charles’ Hospital or Parkside Clinic as well as range of community venues and hotels.

There is a huge amount of amazing work with children by community leaders, schools, GPs, children’s services and various charities and other organisations around the Grenfell area.

However, from children’s point of view, adults are usually who they turn to for help and guidance, and many of these adults are also in need of support. Young people have described seeing the distress of adults they know well, cry openly and easily. This is unusual for them to see; we often try to protect children from our most intense emotions and this serves as a reminder that Grenfell is not a trauma that has happened to a few individuals, this is a trauma that has affected an entire community.

What Next

Our job is to be here and support the community in their recovery. This means continuing the support to schools; undertaking even more screening this year and extending the screening programme to all schools in the borough. We hope to see you at the forthcoming schools’ events, where we will be present to answer any questions that young people and their parents or carers might have.

The NHS is here for everyone, at the heart of the community, which is what the NHS has always been about.

Dr Jai Shree Adhyaru, Counselling Psychologist (Team Lead, Grenfell Trauma Service for CAMHS)

Dr Sara Northey, Clinical Psychologist (Joint Clinical Lead, Grenfell Trauma Service for CAMHS)

The image, Teenage fashion 2009, colourfully dressed teenagers by the Southbank by Gary Knight has been reproduced under the terms of this licence


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The Grenfell overnight service at Notting Hill Methodist Church

Published on: Tuesday 30 January 2018

The Grenfell Overnight Service is a partnership between Hestia, Blenheim Drug and Alcohol Project and the NHS.

Staff from Hestia, Blenheim and the NHS are located every night at the Notting Hill Methodist Church from 10pm to 7am.

People just need to ring the door bell.

The service provides

  • Counselling with psycho-education and wellbeing assistance
  • Fast routes into any day service that may be required
  • Fast access to the CNWL Rapid Response team (which will have a designated Grenfell worker over the Christmas period).

Please remember that the Single Point of Access is open 24 hours a day, every day of the year, and NHS staff they will listen to you and help; please call 0800 0234 650.


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Latest Grenfell Tower Response briefing now available

Published on: Monday 29 January 2018

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Journey of Hope Wellbeing Retreat day on Saturday 27 January 2018

Published on: Friday 26 January 2018

Saturday 27 January 2018 is the Grenfell - Journey of Hope (JoH) Wellbeing Retreat day at The Second Half Centre, St Charles Centre for Wellbeing, Exmoor Street, London W10 6DZ, from 12pm to 4pm.

Emer O’Neil says, “Delighted to let you know that our next Wellbeing retreat day is just around the corner; Saturday 27 January at the Second Half Centre at St Charles.

Having listened to the great feedback from previous sessions, we’re making a few changes.

We're starting later, so we will be running from 12pm to 4pm.

We're bringing on Emily, Kiera, and Fred, our own JoH massage therapists for back, neck and shoulder massages (from a massage table and a massage chair). People can book their time on arrival.

Shanie, our yoga tutor is back by popular demand, as is Mieke our breathing tutor, and Nour on mindfulness.

There’s hot and healthy soup for lunch.

We're hoping that people will join us for the whole session, and get to try out all of the resilience building techniques and to keep building our peer network.

So, we’re asking the Grenfell NHS Team staff to invite people who you think will benefit. We're really excited about the day, and will be running more events over the next few weeks.”

Download the flyer (opens PDF) to find out more. Bookings can be made by emailing emer@journeyofhope.uk or texting 07377 718926.


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Did you know you can self-refer for therapy?

Published on: Tuesday 23 January 2018

There is a free and confidential NHS service for children and adults who were affected by the Grenfell Tower fire. It provides a range of psychological therapies and support to help you feel better if you or your children are feeling traumatised, unable to sleep, having memories or pictures of the event unexpectedly popping into your mind, or feeling anxious, stressed or worried. You can self refer here.


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Download our new app today

Published on: Thursday 18 January 2018

The NHS has produced an app for those affected by the Grenfell Tower fire.The app, called ‘North Kensington Health response’ contains all of the information published on this response website in a format that’s easy to access on the go or when you want to find health information quickly. To download the app, search for North Kensington NHS Response in the Apple or Google Play stores. If you have any feedback on the app, we'd like to hear from you.

Send your feedback to grenfell.response@nhs.net


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Latest Grenfell Tower Response briefing now available

Published on: Monday 15 January 2018

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net




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Response booklet translations and easy read version now available

Published on: Tuesday 9 January 2018

The content of our response booklet which details how the NHS can help following the Grenfell Tower fire is now available in a number of different languages and in easy read format.

You can find the translations in our Publications pages here.

If you require the content to be translated into another language, send the details in an email to grenfell.response@nhs.net


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Read the latest Grenfell response briefing

Published on: Monday 8 January 2018

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Tips for helping yourself to stay well

Published on: Thursday 4 January 2018

You should contact the NHS if you are experiencing signs of trauma. However, if you don’t feel ready to do so, there are things you can do yourself that are clinically proven to ease the symptoms.

Breathe and count

If you find yourself panicking or having a flashback, try to focus on breathing in, breathing out, and then counting to five. Some people find that counting objects – for example, counting every object you can see that is red – can also be very soothing.

Learn your triggers

Sounds, sights and smells are common triggers for your brain when it is processing a trauma. Keeping a diary of how you feel may allow you to spot patterns, and identify in advance things that are likely to trigger panic or upset. If you spot these signs early, it can become easier to cope with them. For example, you may realise that walking past a particular spot regularly ends up with you losing concentration, becoming anxious, or reliving the fire as if it is happening again right now. If you are prepared for these feelings you may be able to make your symptoms less overwhelming.

Ground yourself

People who experience trauma have lots of different ways to ground themselves. Some people carry a familiar object, or focus on a nearby object that keeps their mind in the present. It can be as simple as a piece of jewellery, a watch, a key ring, a pen, or a ‘fidget spinner.’ Give yourself permission to care for your own needs. Take time to watch your favourite film, listen to familiar music, read a comforting book, comic or magazine, and remind yourself that you are safe now.


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Latest Grenfell Tower Response briefing now available

Published on: Tuesday 2 January 2018

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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What to do if you think someone is at risk of suicide

Published on: Friday 22 December 2017

[The Samaritans are always available to call confidentially and free on 116 123].

Lots of people find that they need extra emotional support at Christmas. Dr John Green, Central and North West London NHS Foundation Trust (CNWL)’s Chief Psychologist and Clinical Director for Grenfell NHS, said, “It's entirely understandable that people are concerned and need to know that help is available if they, or someone else, needs it over the Christmas period.

"We will be here this Christmas and New Year, as always. But we would like to ask people in the community to help us to help anyone in need of our services this Christmas. Please look out for each other, for family, friends and neighbours; and if you’re worried about someone talk to them; as the Samaritans say, small talk saves lives and a kind word can often make all the difference."

You should seek help if you notice the following in yourself or someone you know:

  • Changes in behaviour
  • Withdrawal
  • Appearing preoccupied or worried
  • Changes in sleep patterns
  • Saying worrying things.

The Samaritans produced a useful video as part of their suicide prevention campaign, Small Talk Saves Lives.

For emotional support, health and wellbeing support, and urgent mental health support, you can call 0800 0234 650. This telephone line is open 24-hours-a-day, seven-days-a-week.


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Arrangements for services over Christmas and New Year

Published on: Friday 22 December 2017

Arrangements for services over Christmas and New Year

Over the Christmas and New Year period, GP practices will be open as normal except on the bank holidays, 25 and 26 December 2017 and 1 January 2018.

The urgent care services at St Charles’ Hospital, St Mary’s Hospital and at Chelsea and Westminster will run as usual including on bank holidays.

The extended hours hubs will be open from 9am to 1pm on bank holidays. These can be accessed by calling 111.

North Kensington health response support

Central and North West London NHS Foundations Trust’s (CNWL) services will continue daily throughout the Christmas and New Year holidays.

You can avail of their services 24 hours a day by calling 0800 0234 650.

The Outreach team will be available every day at St Charles’ Hospital, Exmoor Street, London W10 6DZ and can be called direct on 020 8962 4393. There will be an additional outreach presence at The Curve, 10 Bard Road, London W10 6TP on the days that it is open. The Curve will be closed on 23, 24 30 and 31 December.

The night time service will continue as usual at Notting Hill Methodist Church, 240 Lancaster Road, London W11 6TP from 10pm to 8am daily except over night 25-26 December and 31 December to 1 January 2018 when it will be open from 1am to 8am.


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First meeting of the North Kensington Multi-Agency Forum

Published on: Thursday 21 December 2017

The first meeting of the North Kensington Multi-Agency Forum took place on Tuesday 19 December. The meeting was attended by representatives from ten voluntary and community sector organisations from across North Kensington. Also in attendance were representatives from West London CCG, Central and North West London NHS Foundation Trust and the Royal Borough of Kensington and Chelsea. Up for discussion were the aims and purpose of the forum and the current provision of voluntary and community services across North Kensington following the Grenfell Tower fire.

The minutes from the meeting will be available on this website in January 2018.

The Forum will be meeting monthly with the next meeting taking place on Monday 22 January 2018.


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Updated response booklet - tell us what you think

Published on: Tuesday 19 December 2017

We recently launched a response booklet containing information about the ways the NHS can help the North Kensington community following the Grenfell Tower fire. We listened to feedback and made some updates. You will find the updated version here. If you have any further feedback on the booklet, send an email to grenfell.response@nhs.net


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Latest Grenfell Tower Response briefing now available

Published on: Monday 18 December 2017

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Bringing to your attention: Filming for Grenfell artwork

Published on: Friday 15 December 2017

We have been told that Steve McQueen will be filming Grenfell Tower using a helicopter on Monday 18 December 2017, about four times between 9am and 6pm, for up to an hour each time and maybe longer on the last time.

He will record video of the tower from a helicopter, before it is covered. They say all filming will be done with the respect for the community and those who lost their lives. No one will be filmed and it will not be broadcast on TV.

The say, "This is not a commercial project and will not be sold. It is self-funded by Steve and will be shown in a museum where anyone including the community can go and see it. It will not be shown for at least two years."

NHS staff and neighbourhood safer teams will be around if you don't want to be alone on the day, at the Notting Hill Methodist Church from 9am to 6pm where there will be teas and coffees.

If you have a question about Steve McQueen's project please call Clare Morris on 07929 982 684 or Pinky Ghundale on 07956 363 284. You can also email contact@grenfelltower.memorial or visit the website http://grenfelltower.memorial


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Winter activities for children, young people and families

Published on: Wednesday 13 December 2017

The Royal Borough of Kensington and Chelsea has put together a brochure listing the range of activities on offer during the winter holidays for children, young people and families. Activities include ice skating, dancing, football, cake making and Christmas and New Year fun. There is lots of important information for those affected by the Grenfell Tower fire including what’s on offer at The Curve at Christmas.

You can view the brochure here.



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Christmas pharmacy opening times now available

Published on: Tuesday 12 December 2017

The Christmas pharmacy opening times for Hammersmith & Fulham, Kensington & Chelsea and Westminster can be viewed here.

You will need to zoom in via your browser to view the file.

If you would like this file in large print or another format, email grenfell.response@nhs.net.


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Latest Grenfell Tower Response briefing now available

Published on: Monday 11 December 2017

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Statement from Robyn Doran, CNWL Chief Operating Officer, and Mona Hayat, Director of North Kensington Recovery, West London Clinical Commissioning Group, after Grenfell Recovery Scrutiny Meeting, Tuesday 5 December

Published on: Wednesday 6 December 2017

This was a very thorough meeting where questions were asked of us and our colleagues about the NHS’s part in the Grenfell recovery for about three hours. It is quite right that this degree of scrutiny is performed.

We emphasised our ongoing commitment to engage with and involve the local community in shaping our services and were pleased to give some of our time to Angels for Grenfell, one of the local community groups who will help us foster improvement.

We listened to many stories and experiences, many painful memories and sometimes poor service for which we apologised directly to those who raised them and to the community listening in the audience. We heard that we need to do better for some people – from being more flexible in how we provide a service, to the very words staff use in conversations and in material.

We saw a number of people after the meeting to gather details of cases to find solutions for them.

We have done much good in this community but we never forget that every person and every family must receive the service they need for them, as they are and where they are.

We were pleased to hear some of the participants – from the community and councillors - saying that the NHS had listened and changed; we will keep doing so.

We were able to say more about services over the Christmas period (details will be available from the Royal Borough of Kensington and Chelsea (RBKC) after consultation with Grenfell United), that the overnight services remains at Notting Hill Methodist Church (with access to NHS Rapid response) and support for school children.

Every single member of our teams are mindful of Councillor Weale’s comments about the future and worries about suicide over and after the Christmas holidays. We will be saying more about services available – through the NHS and also through the community sector – especially Journey of Hope – and will work as closely as we can with all the volunteers to be vigilant for each other and to know what to do if you face this situation.

Our thanks to Councillor Robert Thompson, the Chair of the Committee, for the opportunity to address them and the community.

You can watch the whole Scrutiny Committee meeting live at www.facebook.com/grenfellspeaks


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NHS representatives to speak at the Grenfell Scrutiny Committee meeting on Tuesday 5 December

Published on: Monday 4 December 2017

The Royal Borough of Kensington and Chelsea Grenfell Response Scrutiny Committee, chaired by Councillor Robert Thompson, will next meet on Tuesday 5 December 2017 at 6:30pm at Notting Hill Methodist Church, 240 Lancaster Road, London W11 4AH.

There will be a focus on the health response and offer. NHS West London Clinical Commissioning Group (CCG) and Central and North West London Foundation NHS Trust (CNWL) will be speaking.

The meeting will be broadcast live on the internet at www.facebook.com/Grenfellspeaks


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Latest Grenfell Tower Response briefing now available

Published on: Monday 4 December 2017

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Useful breathing exercises – video demonstration

Published on: Friday 1 December 2017

We have produced a video demonstrating the ‘five breaths breathing technique’ which is a a way to control stress from your own home or in another setting comfortable for you. You can see an introduction to the video here or the full video here.

Don't forget there is lots of information on emotional health and wellbeing on this site. Click here for more.


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We are holding our second health event of the week at Henry Dickens Centre this evening - come down

Published on: Thursday 30 November 2017

Following a very pleasant morning meeting local residents at Notting Hill Methodist Church a reminder that we are holding another event on Thursday 30 November from 5.30pm to 8pm at Henry Dickens Centre 104 St. Anns Rd, London W11 4BU

We are providing a safe, protected space for you to receive support and information from NHS professionals and other local community organisations. Hot food and drink will be served.

You can also get a relaxing chair massage, take part in breathing exercises and learn some useful tips for coping after an incident like the Grenfell Tower fire.

Note, the free flu vaccination will be available at the event to help you stay well through winter.

Email grenfell.response@nhs.net for more information.


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Latest Grenfell Tower Response briefing now available

Published on: Monday 27 November 2017

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Important support information available now in our new response leaflet

Published on: Friday 24 November 2017

We have launched a new leaflet, 'North Kensington health response: How the NHS can help following the Grenfell Tower fire'.

The leaflet describes all of the support available from the NHS and includes the contact details you need should you require our services urgently or in non-urgent settings.

The leaflet will be available in your local GP surgery as well and will have a pop-out card with important information that you can keep with you at all times.

You can view the leaflet electronically here.

If you have any feedback on the leaflet you can send it to grenfell.response@nhs.net or discuss it with you GP.


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Latest Grenfell Tower Response briefing now available

Published on: Monday 20 November 2017

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Latest Grenfell Tower Response briefing now available

Published on: Monday 13 November 2017

Each week, we produce a briefing with updates on NHS activity in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Save the date – two NHS events in November for North Kensington residents

Published on: Friday 10 November 2017

Your local NHS is holding two events at the end of November for those affected by the Grenfell Tower fire.

We are providing a safe, protected space for you to receive support and information from NHS professionals and other local community organisations. Hot food and drink will be served.

You can also get a relaxing chair massage, take part in breathing exercises and learn some useful tips for coping after an incident like the Grenfell Tower fire.

The events are taking place at the following venues:

  • Monday 27 November, 11.30am to 2pm at Notting Hill Methodist Church, 240 Lancaster Road, London W11 4AY
  • Thursday 30 November, 5.30pm to 8pm at Henry Dickens Centre 104 St. Anns Rd, London W11 4BU

Note, the free flu vaccination will be available at the events to help you stay well through winter.

Email grenfell.response@nhs.net for more information.


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Local MP calls for those affected by the Grenfell Tower fire to get their free flu jab

Published on: Monday 6 November 2017

Kensington MP, Emma Dent Coad is calling on those affected by the Grenfell Tower fire to take the opportunity to get the free flu jab now on offer. It follows the NHS's decision to extend the free annual flu vaccination to all former Grenfell Tower residents and those from the surrounding neighbourhood.

Emma Dent Coad MP receiving her flu jab recently

All local surgeries and pharmacies can provide the vaccination. Housebound or hotel-based patients should contact their GP surgery or outreach worker to assist in arranging it.

Emma who had pneumonia two years ago which has left her vulnerable, and with asthma, said: “I’ve had the flu jab myself as it helps to protect me and those around me. So I would encourage everyone affected by the Grenfell Tower Fire to get the flu jab as well."

The flu vaccination is usually free for those at risk from the virus including pregnant women and people suffering from an underlying health condition like Chronic obstructive pulmonary disease (COPD), asthma, diabetes, heart or kidney disease, or after a stroke. Flu on top of health conditions like these can easily develop into something very serious.

The free flu jab will be available at two events we are holding at the end of the month for the local community. See the details here.

See other sections of this site for more services available in the North Kensington area.


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Expressions of interest sought - New forum to support North Kensington community groups

Published on: Friday 3 November 2017

Following the fire at Grenfell, a number of new community groups have formed with the benevolent motive of supporting local residents. Some of the groups – many of whom are self-governing – operate quietly in the background, while others are coming forward with new proposals and seeking support.

West London CCG wants to make sure these groups have their proposals fairly considered by the organisations who can take them forward.

To achieve this we want to form a new multi-agency forum made up of senior leaders from North Kensington organisations who can assess the appropriateness of new proposals presented. The forum will be key in the co-design of the model of care being developed to support those affected by the fire. It will act as a sounding board for future service developments whilst being a place to receive and discuss feedback.

We want to make sure proposals are sustainable and complement current provision. They could be measured against:

  • Quality Assurance
  • Effective service delivery
  • Appropriate capacity building
  • Justice, truth and reconciliation
  • Value for money
  • Information sharing.

It is envisaged that the forum will help prevent duplication, and through the knowledge, experience and skills in working with local communities across North Kensington will be able to offer support to new groups and organisations who may lack resource or capacity.

We are seeking expressions of interest from organisations who would like to provide representation for this forum. Forum members will need to be able to provide evidence of the following:

  • That they are constituted as a voluntary/community group, charity or social enterprise and has a constitution or set of rules
  • That they have understanding of and clear policies in relation to safeguarding and equality
  • That they can demonstrate their experience of working with local communities across North Kensington and provide examples of this
  • That they have a minimum of three years' experience in working with local communities in North Kensington
  • That they have details of the skills and experience or the organisation e.g. mental health, and can set out how they work with local communities

If you are interested in finding out more about the forum or being a part of it, contact Alison Kirk at Alison.Kirk@nw.london.nhs.uk by Wednesday 15 November 2017





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Advice to read ahead of bonfire night on Sunday 5 November

Published on: Thursday 2 November 2017

Sunday 5 November is Guy Fawkes’ night where traditionally there are bonfires and fireworks. It is possible that celebrations could last all weekend.

If you were affected by the Grenfell Tower Fire, you may find this period difficult as it could revive traumatic, frightening memories.

If you find yourself suffering a panic attack, remember they are frightening but they are not dangerous. An attack won't cause you any physical harm, and it's unlikely that you'll be admitted to hospital if it happens. Things to remember are:

  • stay where you are, if possible
  • breathe slowly and deeply
  • remind yourself that the attack will pass
  • focus on positive, peaceful and relaxing images
  • remember it isn't life threatening.

If you find it particularly difficult you can phone our 24 hour service on 0800 0234 650. There are trained people there who can talk to you and help you through it.

We are running a service around Grenfell Tower on Sunday 5 November from 10am to 11pm. We’re at The Curve until it closes at 6pm and have a roaming team of senior staff and therapists as well. This team was out and about on Halloween and we received positive feedback from residents. If required, you can also call our Outreach team on the day on 020 8962 4393.

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Come and meet your local NHS in November

Published on: Monday 30 October 2017

Your local NHS is holding two events at the end of November for those affected by the Grenfell Tower fire.

We are inviting residents to come and find out more about the health and wellbeing services in the area and to meet some of the people delivering those services.

We are offering a safe, comfortable and informal space for a chat, cup of tea and a bite to eat. Hot food will be available.

You can also get a relaxing chair massage, take part in breathing exercises and learn some useful tips for coping after an incident like the Grenfell Tower fire.

The events are taking place at the following venues:

  • Monday 27 November, 11.30am to 2pm at Notting Hill Methodist Church, 240 Lancaster Road, London W11 4AY
  • Thursday 30 November, 5.30pm to 8pm at Henry Dickens Centre 104 St. Anns Rd, London W11 4BU

Note, the free flu vaccination will be available at the events to help you stay well through winter.

Email grenfell.response@nhs.net for more information.


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Latest Grenfell Tower Response briefing now available

Published on: Friday 27 October 2017

Each week, we write a briefing with updates on what the NHS is doing in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Important information if you are having problems with your breathing

Published on: Tuesday 24 October 2017

If you have been affected by the fire at Grenfell Tower and are having problems with your breathing, whether from an existing physical condition, or from stress or anxiety, you will have fast track access to a new specialist respiratory clinic. You must be referred to the clinic by your GP.

The risk to your health from air pollution around the Grenfell Tower site remains low but you should speak to your GP if you have any concerns about your health following the fire.

You can read the latest Public Health advice on air pollution around the site here.


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Latest Grenfell Tower Response briefing now available

Published on: Friday 20 October 2017

Each week, we write a briefing with updates on what the NHS is doing in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Winter is coming. Have you arranged your free Flu vaccination?

Published on: Tuesday 17 October 2017

In addition to existing at risk groups, NHS West London CCG is extending the free annual flu vaccination to all former Grenfell Tower residents and those from the surrounding neighbourhood.

All local surgeries or pharmacies can provide the vaccination. Housebound or hotel-based patients should contact their GP surgery or outreach worker to assist in arranging it.

Broadcaster Sir Trevor McDonald is supporting the NHS in encouraging everyone to have the flu jab. He visited the Feltham Centre for Health in Hounslow, West London, to have his and encourage others to have theirs.

WATCH VIDEO

“I’ve agreed to be photographed having my flu jab today because my GP has advised me that it helps to protect not just myself, but the people around me,” said Sir Trevor.

The flu vaccination is also free for other people at risk from the flu including pregnant women and people suffering from an underlying health condition like COPD, asthma, diabetes, heart or kidney disease, or after a stroke. Flu on top of health conditions like these can easily develop into something very serious.

Speak to your GP as soon as possible to arrange yours



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Read the latest respiratory information published in 'Frequently Asked Questions'

Published on: Tuesday 17 October 2017

Since the fire in Grenfell Tower in June we have collated questions and responses on respiratory matters. These are now published in our FAQ section. They start from question 5.

Remember if you have any concerns about your own respiratory health, contact your GP.


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Latest Grenfell Tower Response briefing now available

Published on: Monday 16 October 2017

Each week, we together a briefing with updates about what the NHS is doing in North Kensington following the fire at Grenfell Tower.

The latest edition can be viewed here.

If you have any questions or comments about the briefing, email us at grenfell.response@nhs.net


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Extended GP services in West London - important details

Published on: Thursday 12 October 2017

Residents across West London now have access to GP and practice nurse appointments from 6pm-9pm, Monday to Friday and from 8am-8pm on Saturday, Sunday and Bank Holidays.

These new extended hours are in addition to existing GP services, meaning that residents can now access primary care services seven days a week, through their own GP practice and from:

Violet Melchett Clinic Integrated Care Centre
30 Flood Walk
London
SW3 5RR

St Charles Centre for Health and Wellbeing Integrated Care Centre
Exmoor Street
London
W10 6DZ

Patients can access these extended access appointments by calling their GP practice to book an appointment or by calling NHS 111 when their own practice is closed. Urgent Care Centres (UCC) and A&E departments will also be able to direct patients to the service at the weekends, where clinically appropriate. Work is underway to enable UCCs to directly book appointments for people who do not require emergency care.

It is hoped that these additional GP appointments will help to relieve pressure on hospital emergency departments and UCCs as well as provide more convenient access to routine general practice for patients.

Click here to read the flyer.


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Take time to talk - Grenfell Health and Wellbeing Service

Published on: Wednesday 11 October 2017

Grenfell Health and Wellbeing Service is a free and confidential NHS service for children and adults who were affected by the Grenfell Tower fire. They provide a range of psychological therapies and support to help you feel better if you or your children are feeling traumatised, unable to sleep, having memories or pictures of the event unexpectedly popping into your mind, or feeling anxious, stressed or worried. You can self refer here.

See more on the Take time to talk website


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Latest NHS Grenfell Tower response briefing now available

Published on: Monday 9 October 2017

Each week, the NHS puts together a briefing with updates about what the NHS is doing in North Kensington following the fire at Grenfell Tower.

The briefing will now be available each week from this website.

The latest edition can be viewed here.

Look out for previous editions of the briefing which will be published on the website shortly.


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Thank you for coming to our health support event

Published on: Wednesday 4 October 2017

We want to say a big thank you to everyone who came to our health support event at Notting Hill Methodist Church this week. It was nice to see our health professionals and community support organisations engaging with the many local people who took the time to come to see us.

Staff who organised the event really felt the benefit of hearing first-hand accounts of the experiences of local residents and have noted comments and concerns to help plan future work around Grenfell.

The NHS is here for you now and for the future. This website will regularly update with new content. If you have any feedback or would like to contact us about any other matters, use our Get in touch page.


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Come to our support event at Notting Hill Methodist Church today at 3.30pm

Published on: Monday 2 October 2017

Your local NHS is holding an event for the North Kensington community to provide a safe, protected space to receive support, information and signposting to local services.

Hot food and drink will be available and there will also be head and chair massages and breathing exercise sessions.

Other local community organisations will also be in attendance to show what emotional and physical wellbeing support is available.

The event will take place at the Notting Hill Methodist Church, 240 Lancaster Road, London W11 4AH today from 3.30pm to 6.00pm

We look forward to welcoming you.

For further information email grenfell.response@nhs.net


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Coping with stress leaflet – new translations available

Published on: Friday 22 September 2017

We have just published our leaflet Coping with stress following a major incident in the following languages:

  • French
  • Hindi
  • Hungarian
  • Italian
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Spanish
  • Tagalog

The translated leaflets can be found in the Publications section of our website


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Walk in service at The Curve

Published on: Friday 1 September 2017

We run a walk in service at The Curve, 4 Bard Road, W10 6TP from 10am until 8pm every day.

We are also knocking on doors to visit people at home and in temporary accommodation. If you or anyone you know is worried about their emotional wellbeing you can call us on 0800 0234 650. The line is open 24 hours a day.

For more information contact: grenfell.response@nhs.net.


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Health outreach pop up clinics and mental health training sessions

Published on: Friday 1 September 2017

We are offering regular pop up clinics for adults and children and mental health training sessions. The mental health training sessions offer residents ongoing training for emotional wellbeing, this includes:

  • Mental health first aid
  • Bereavement sessions
  • Signs of post-traumatic stress and symptom groups

The details of the pop up clinics and mental health training sessions are below:


Every Monday

Venue: Rugby Portobello Trust, 221 Walmer Road, London W11 4EY

Time: Morning: Mother and baby drop-in. Afternoon: Pop- up for anyone


Every Tuesday

Venue: The Clement James Centre 95, Sirdar Road, London W11 4EQ

Time: 3pm to 7pm


Every Wednesday

Venue: Kensington Leisure Centre, Silchester Road, London W10 6EX

Time: 4pm to 8pm


Every Wednesday

Venue: Latymer Community Church, 116 Bramley Road, London W10 6SU

Time: 4pm to 8pm


Every Friday

Venue: The Muslim Cultural Heritage Centre, 244 Acklam Road, London W10 5YG

Time: 4pm to 8pm


Every Saturday

Venue: Maxilla Community Space, 4 Maxilla Walk, London W10 6NQ

Time: 4pm to 8pm


Every Sunday

Venue: Westway Sports and Fitness, 1 Walmer Road, London W10 6RP

Time: 4pm to 8pm


If you or anyone you know is worried about their emotional wellbeing you can call us on 0800 0234 650. The line is open 24 hours a day.

For more information contact: grenfell.response@nhs.net.


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