Have your say on the NHS North Kensington Health Recovery Plan

Published on: Friday 30 November 2018

Creating healthier communities

Local residents are being invited to have their say on NHS proposals on what they need to do next to help the North Kensington community recover from the tragedy of the Grenfell Tower Fire.

The first stage in developing the plan has been the identification of key health themes through various meetings, publications, reports and engagement. In developing these themes we have ensured that there is flexibility to accommodate emerging and new health needs that may get identified in the future.

The themes include looking after families as a whole, working with local groups to equip them with the skills and knowledge so they can help the local community and a focus on vulnerable groups who do not always seek help such as young men.

Louise Proctor, Managing Director of NHS West London CCG, said: “We are now at the stage of engaging in health conversations with communities and a variety of stakeholders to ensure that we have understood what we have been told, whether the health themes have been correctly identified or need changing. “

The conversations will be taking place from November 2018 to mid-January 2019 and people also have the opportunity to contribute by taking part in our short survey which can be found here.At the conclusion of these conversations, results will be fed back through our website and an update bulletin on the Health Recovery Plan. It is important that we hear from as many people and organisations as possible to create a plan that has been influenced by the local community.

Have your say by completing the survey.

Download the poster.

Full list of Health Recovery Themes

  • Provide healthcare for survivors/bereaved that focuses on the needs of the entire family so they can heal together.
  • Create healthcare services that understand and respect the importance of faith, ethnicity, culture and gender.
  • Create health conversations on social media with young men and women so they tell us about their health and wellbeing needs.
  • Work with community/voluntary/faith groups to strengthen their health knowledge and support them to assist the community.
  • Prioritise vulnerable groups who may not seek help i.e. parents with young children and young men.
  • Give people the knowledge they need to lead independent and healthy lifestyles.
  • Promote health and wellbeing services better so people know exactly what help is available to them and where.
  • Help people manage their long-term conditions which may have worsened due to displacement and stress i.e. diabetes, COPD, alcohol/drug intake.
  • Understand the impact of disasters on diverse, deprived and marginalised communities.
  • Address emerging and or new health needs that may be identified in the near future

If you belong to a community group or want to hear more from the NHS about our plans please email


Notes to editors

  • For further information contact Andrew Pike, at or call 07771399170.
  • If you have any concerns regarding your health please contact your GP or NHS 111 for an appointment or please visit

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New leaflet: Grenfell Health and Wellbeing Service

Published on: Thursday 29 November 2018

The local provider of mental health services, Central and North West London NHS Foundation Trust produced an information leaflet on the types of therapies offered at the Grenfell Health and Wellbeing Service.

It explains how we can help and what happens when you get in touch with us.

Read and download the leaflet by clicking on it below.

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Grenfell Recovery Scrutiny Committee Meeting, 27 November 2018

Published on: Thursday 29 November 2018

In November 2018 West London CCG attended the local Grenfell Scutiny Committee to provide an update on the provision of mental health services for the residents of North Kensington following the Grenfell Tower fire. View the paper here.

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Free NHS app launches in West London

Published on: Thursday 15 November 2018

The NHS has launched Health Help Now across West London, a new digital app to help residents and patients to manage their GP and hospital appointments, access the right local services and to find health advice in a hurry. The timing comes as NHS services prepare for extra demand over the winter period, encouraging patients to use the right service at the right time.

“Health Help Now is a really useful one stop shop for residents to find local services and for trusted healthcare advice, says Dr Andrew Steeden of NHS West London CCG. Often people don’t know where to go for help and might end up at A&E when they don’t really want or need to. The app helps to find alternative services and even book a GP appointment.

It’s a great step forward to improving patient experience here in West London. It’s really easy to use and gives patients greater visibility of what’s available. There are lots of good health apps on offer but this is local and brings services and advice under one roof”.

Benefits of the app:

  • Find the right service:
    Health Help Now helps people check their symptoms and find the best place for treatment – showing which nearby services are open. Importantly, it will help people to know when to go to A&E, and when not to.
  • Appointments in one place:
    GP online is available through the app to book and change GP appointments, there’s also a service to book and change hospital appointments, putting people in control of their care.
  • Symptom checker:
    Find symptom checkers and NHS approved health apps for information on living a healthier life and support in managing long-term conditions.

Find out more, download free from the app store. Search ‘Health Help Now’.

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NHS offering health advice clinics in response to concerns raised by the North Kensington community

Published on: Friday 9 November 2018

The NHS is responding to heightened health concerns within the North Kensington community by holding drop-in health advice clinics in November.The move follows reports of suspected soil contamination after the Grenfell Tower fire.

The NHS is encouraging anyone affected by the Grenfell tragedy with health concerns to attend the health advice clinics. Particular emphasis will be given to breathing and wellbeing of children, with specialist children’s consultants present. Alternatively, people are advised to contact their GP or NHS 111 for an appointment.

The drop-in health advice clinics will be held at the below date/time and location:

  • Monday 19 November, 6.30pm – 8.30 pm at Hilton Hotel, 179-199, Holland Park Avenue, W11 4UL
  • Wednesday 28 November, 6.30pm – 8.30pm at Hilton Hotel, 179-199, Holland Park Avenue, W11 4UL

Louise Proctor, Managing Director for NHS West London Clinical Commissioning Group said:

“The palpable sense of worry within the community is very evident and very understandable. As an immediate measure we are rolling out drop-in health advice clinics in November to provide the community with the reassurance they need and deserve. We are encouraging anyone who has any health concerns to attend and to bring their family and friends along too if they wish. Meeting the health and wellbeing needs of the North Kensington community is and always will be our absolute priority.”

If you have any concerns regarding your health please contact your GP or NHS 111 for an appointment or please visit


Notes to editors

For further information contact Hari Rai, Senior Communications Manager at or call 07769284489.

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Grenfell: preparing for Guy Fawkes Night

Published on: Friday 2 November 2018

The Police have let us know about firework displays and bonfires over the next few days and it’s good for people to be prepared.

Some people may find this difficult and could find it revives traumatic, frightening, memories.

So we’re advising people to be aware of the events and decide what you want to do; many people will not want to participate but some will.

Anyone in the Grenfell Community who is upset by the sights and sounds can contact the Grenfell Outreach Service directly on 020 8962 4393, during the day, evening and night time.

Traumatic memories can be revived by many sensations – a sight, a smell, a noise; all can trigger a response that takes people back to difficult times; stress can trigger your body’s ‘fight or flight’ defence system, with adrenaline and you will feel your breathing change, your heart rate go up with heightened awareness.

If you do experience feelings like this please remember:

Although panic attacks are frightening, they're not dangerous. An attack won't cause you any physical harm, and it's unlikely that you'll be admitted to hospital if it happens.

  • Stay where you are, if possible
  • Breathe slowly and deeply
  • Remind yourself that the attack will pass
  • Focus on positive, peaceful and relaxing images
  • Remember it isn't life threatening.

And remembers that you can call the Grenfell NHS Outreach Service directly on 020 8962 4393, during the day, evening and night time.


Fireworks display 1 November 6:30pm to 8:45pm, Edwardes Sq, W8

Fireworks display 3 November 5:45 to 8pm, Ladbroke Sq, W11

Fireworks display 5 November 6pm to 8pm, Lansdowne Road Clarendon Road Communal Gardens, W11

Fireworks display 3 November 6pm onwards; West London Bowling Club 112A Highlever Road, W10

Download the poster by clicking on the link.

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